Attachments not visible

macdoni93 · Joined: 14 Feb 2008 Posts: 8

Hi,
Recently I have been unable to view attachments in new incoming mail. The
size of the mail is correct for the attached file (eg 1MB), but there is no
'paperclip' shown next to the header in the inbox. Clicking
Properties/Details/Message Source shows that the attachment is embedded in
the email. This is not file specific, as I can see one file type (eg jpg)
from a sender but not another (eg psd), but can see psd files from another
sender. I'm tearing my hair out - any ideas?

Thanks

Archived from group: microsoft>public>windows>inetexplorer>ie6_outlookexpress

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

Windows version?

Anti-virus application?

Tools | Options | Read | Read all messages in plain text <=is this option
enabled?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

macdoni93 wrote:
> Hi,
> Recently I have been unable to view attachments in new incoming mail. The
> size of the mail is correct for the attached file (eg 1MB), but there is
> no
> 'paperclip' shown next to the header in the inbox. Clicking
> Properties/Details/Message Source shows that the attachment is embedded in
> the email. This is not file specific, as I can see one file type (eg jpg)
> from a sender but not another (eg psd), but can see psd files from another
> sender. I'm tearing my hair out - any ideas?
>
> Thanks

Frank Saunders MS-MVP IE, · Joined: 16 Oct 2007 Posts: 296

"macdoni93" wrote in message @microsoft.com...
> Hi,
> Recently I have been unable to view attachments in new incoming mail. The
> size of the mail is correct for the attached file (eg 1MB), but there is
> no
> 'paperclip' shown next to the header in the inbox. Clicking
> Properties/Details/Message Source shows that the attachment is embedded in
> the email. This is not file specific, as I can see one file type (eg jpg)
> from a sender but not another (eg psd), but can see psd files from another
> sender. I'm tearing my hair out - any ideas?
>
> Thanks

If the mail was sent from Outlook using Outlook's RTF format then Outlook
Express will never find the attachment. Outlook Express does not understand
Outlook's RTF format. Ask the Outlook user to please use Plain Text,
especially when sending attachments.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

macdoni93 · Joined: 14 Feb 2008 Posts: 8

XP, SP2; Trend PC-Cillin internet security 2007 (I have reinstalled this to
try to resolve the problem)

The Read all messages in plain text was not enabled - I have enabled it but
the problem remains

"PA Bear [MS MVP]" wrote:

> Windows version?
>
> Anti-virus application?
>
> Tools | Options | Read | Read all messages in plain text <=is this option
> enabled?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> macdoni93 wrote:
> > Hi,
> > Recently I have been unable to view attachments in new incoming mail. The
> > size of the mail is correct for the attached file (eg 1MB), but there is
> > no
> > 'paperclip' shown next to the header in the inbox. Clicking
> > Properties/Details/Message Source shows that the attachment is embedded in
> > the email. This is not file specific, as I can see one file type (eg jpg)
> > from a sender but not another (eg psd), but can see psd files from another
> > sender. I'm tearing my hair out - any ideas?
> >
> > Thanks
>
>

macdoni93 · Joined: 14 Feb 2008 Posts: 8

I can see the attachments if I send from Outlook Express or my work Outlook
account - The biggest problem are mails from a sender I have had no previous
problems with - I'll check if they've done anything at their end

Also - if I send attachments from my googlemail or yahoo web accounts they
are not visible as attachments, but embedded in the email.

Thanks (so far.....)

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> "macdoni93" wrote in message
> @microsoft.com...
> > Hi,
> > Recently I have been unable to view attachments in new incoming mail. The
> > size of the mail is correct for the attached file (eg 1MB), but there is
> > no
> > 'paperclip' shown next to the header in the inbox. Clicking
> > Properties/Details/Message Source shows that the attachment is embedded in
> > the email. This is not file specific, as I can see one file type (eg jpg)
> > from a sender but not another (eg psd), but can see psd files from another
> > sender. I'm tearing my hair out - any ideas?
> >
> > Thanks
>
> If the mail was sent from Outlook using Outlook's RTF format then Outlook
> Express will never find the attachment. Outlook Express does not understand
> Outlook's RTF format. Ask the Outlook user to please use Plain Text,
> especially when sending attachments.
>
> --
> Frank Saunders MS-MVP IE,OE/WM
> www.fjsmjs.com
> Do not reply with email
>
>

Nick · Joined: 12 Aug 2007 Posts: 4

I've started to see a similar problem. Using XP Home with SP2. Norton A/V
14.4.0.12. (email scanning now disabled). OE 6.

A sender is trying to send me a PDF attachment. Not certain what mailer
he's using but I think it's Yahoo (not Outlook).

If I view the incoming message source I can see the encoded attachment but
there is no attachment icon showing in the inbox.

I can send a PDF to myself without a problem, the sender says other people
can receive the PDF from him. I have received similar files before from the
same sender without problems.
Nick

A sender is sending me a PDF attachme
"macdoni93" wrote in message @microsoft.com...
> Hi,
> Recently I have been unable to view attachments in new incoming mail. The
> size of the mail is correct for the attached file (eg 1MB), but there is
> no
> 'paperclip' shown next to the header in the inbox. Clicking
> Properties/Details/Message Source shows that the attachment is embedded in
> the email. This is not file specific, as I can see one file type (eg jpg)
> from a sender but not another (eg psd), but can see psd files from another
> sender. I'm tearing my hair out - any ideas?
>
> Thanks

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

Please begin a new thread about /your/ problem, Nick. Thanks.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Nick wrote:
> I've started to see a similar problem. Using XP Home with SP2. Norton A/V
> 14.4.0.12. (email scanning now disabled). OE 6.
>
> A sender is trying to send me a PDF attachment. Not certain what mailer
> he's using but I think it's Yahoo (not Outlook).
>
> If I view the incoming message source I can see the encoded attachment but
> there is no attachment icon showing in the inbox.
>
> I can send a PDF to myself without a problem, the sender says other people
> can receive the PDF from him. I have received similar files before from
> the
> same sender without problems.

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

1. See if disabling Email Scanning by PC-cillin (incoming and outgoing)
resolves the problem. Email scanning provides no additional protection and
even Symantec says it's not necessary:

Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

2. If the message was sent using MS Outlook and RichText or HTML format, ask
your correspondent to only use Plain Text when sending to you, especially if
there's an attachment.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

macdoni93 wrote:
> XP, SP2; Trend PC-Cillin internet security 2007 (I have reinstalled this
> to
> try to resolve the problem)
>
> The Read all messages in plain text was not enabled - I have enabled it
> but
> the problem remains
>
> "PA Bear [MS MVP]" wrote:
>
>> Windows version?
>>
>> Anti-virus application?
>>
>> Tools | Options | Read | Read all messages in plain text <=is this option
>> enabled?
>> --
>> macdoni93 wrote:
>>> Recently I have been unable to view attachments in new incoming mail.
>>> The
>>> size of the mail is correct for the attached file (eg 1MB), but there is
>>> no
>>> 'paperclip' shown next to the header in the inbox. Clicking
>>> Properties/Details/Message Source shows that the attachment is embedded
>>> in
>>> the email. This is not file specific, as I can see one file type (eg
>>> jpg)
>>> from a sender but not another (eg psd), but can see psd files from
>>> another
>>> sender. I'm tearing my hair out - any ideas?
>>>
>>> Thanks

macdoni93 · Joined: 14 Feb 2008 Posts: 8

Hi,

I have disabled email scanning but the problem remains.

I have tried sending attachments from my googlemail web account, and the
attachment remains not visible, but still embedded in the mail. The same
email sent to my works outlook account shows the attachment as expected.

Interesting to see another user experiencing the same problem - could recent
updates have caused a problem?

Thanks for the advice so far

"PA Bear [MS MVP]" wrote:

> 1. See if disabling Email Scanning by PC-cillin (incoming and outgoing)
> resolves the problem. Email scanning provides no additional protection and
> even Symantec says it's not necessary:
>
>
> Disabling Email Scanning does not leave you unprotected against viruses that
> are distributed as email attachments. Norton AntiVirus Auto-Protect scans
> incoming files as they are saved to your hard drive, including email and
> email attachments. Email Scanning is just another layer on top of this. To
> make sure that Auto-Protect is providing the maximum protection, keep
> Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
> the most recent virus definitions.
>
> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>
> 2. If the message was sent using MS Outlook and RichText or HTML format, ask
> your correspondent to only use Plain Text when sending to you, especially if
> there's an attachment.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
>
> macdoni93 wrote:
> > XP, SP2; Trend PC-Cillin internet security 2007 (I have reinstalled this
> > to
> > try to resolve the problem)
> >
> > The Read all messages in plain text was not enabled - I have enabled it
> > but
> > the problem remains
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Windows version?
> >>
> >> Anti-virus application?
> >>
> >> Tools | Options | Read | Read all messages in plain text <=is this option
> >> enabled?
> >> --
> >> macdoni93 wrote:
> >>> Recently I have been unable to view attachments in new incoming mail.
> >>> The
> >>> size of the mail is correct for the attached file (eg 1MB), but there is
> >>> no
> >>> 'paperclip' shown next to the header in the inbox. Clicking
> >>> Properties/Details/Message Source shows that the attachment is embedded
> >>> in
> >>> the email. This is not file specific, as I can see one file type (eg
> >>> jpg)
> >>> from a sender but not another (eg psd), but can see psd files from
> >>> another
> >>> sender. I'm tearing my hair out - any ideas?
> >>>
> >>> Thanks
>
>

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

Does the behavior persist if you send yourself a message with an attachment
using OE and view the received message in OE?

Does the behavior persist with the same mail account(s) running in a new
identity (File | Identities | Add new identity)?
--
~PA Bear

macdoni93 wrote:
> Hi,
>
> I have disabled email scanning but the problem remains.
>
> I have tried sending attachments from my googlemail web account, and the
> attachment remains not visible, but still embedded in the mail. The same
> email sent to my works outlook account shows the attachment as expected.
>
> Interesting to see another user experiencing the same problem - could
> recent
> updates have caused a problem?
>
> Thanks for the advice so far
>
> "PA Bear [MS MVP]" wrote:
>
>> 1. See if disabling Email Scanning by PC-cillin (incoming and outgoing)
>> resolves the problem. Email scanning provides no additional protection
>> and
>> even Symantec says it's not necessary:
>>
>>
>> Disabling Email Scanning does not leave you unprotected against viruses
>> that are distributed as email attachments. Norton AntiVirus Auto-Protect
>> scans incoming files as they are saved to your hard drive, including
>> email
>> and email attachments. Email Scanning is just another layer on top of
>> this. To make sure that Auto-Protect is providing the maximum protection,
>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you
>> have the most recent virus definitions.
>>
>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106
>>
>> 2. If the message was sent using MS Outlook and RichText or HTML format,
>> ask your correspondent to only use Plain Text when sending to you,
>> especially if there's an attachment.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>>
>> macdoni93 wrote:
>>> XP, SP2; Trend PC-Cillin internet security 2007 (I have reinstalled this
>>> to
>>> try to resolve the problem)
>>>
>>> The Read all messages in plain text was not enabled - I have enabled it
>>> but
>>> the problem remains
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Windows version?
>>>>
>>>> Anti-virus application?
>>>>
>>>> Tools | Options | Read | Read all messages in plain text <=is this
>>>> option
>>>> enabled?
>>>> --
>>>> macdoni93 wrote:
>>>>> Recently I have been unable to view attachments in new incoming mail.
>>>>> The
>>>>> size of the mail is correct for the attached file (eg 1MB), but there
>>>>> is
>>>>> no
>>>>> 'paperclip' shown next to the header in the inbox. Clicking
>>>>> Properties/Details/Message Source shows that the attachment is
>>>>> embedded
>>>>> in
>>>>> the email. This is not file specific, as I can see one file type (eg
>>>>> jpg)
>>>>> from a sender but not another (eg psd), but can see psd files from
>>>>> another
>>>>> sender. I'm tearing my hair out - any ideas?
>>>>>
>>>>> Thanks

Frank Saunders MS-MVP IE, · Joined: 16 Oct 2007 Posts: 296

I repeat: If the sender used Outlook"s RTF format then OE will not find the
attachment.
While viewing the message press Ctrl-F3 and search for: ms-tnef
If it is there the message was send with Outlook's RTF format.

"macdoni93" wrote in message @microsoft.com...
>I can see the attachments if I send from Outlook Express or my work Outlook
> account - The biggest problem are mails from a sender I have had no
> previous
> problems with - I'll check if they've done anything at their end
>
> Also - if I send attachments from my googlemail or yahoo web accounts they
> are not visible as attachments, but embedded in the email.
>
> "Frank Saunders MS-MVP IE,OE/WM" wrote:
>
>> "macdoni93" wrote in message
>> @microsoft.com...
>> > Hi,
>> > Recently I have been unable to view attachments in new incoming mail.
>> > The
>> > size of the mail is correct for the attached file (eg 1MB), but there
>> > is
>> > no
>> > 'paperclip' shown next to the header in the inbox. Clicking
>> > Properties/Details/Message Source shows that the attachment is embedded
>> > in
>> > the email. This is not file specific, as I can see one file type (eg
>> > jpg)
>> > from a sender but not another (eg psd), but can see psd files from
>> > another
>> > sender. I'm tearing my hair out - any ideas?
>>
>> If the mail was sent from Outlook using Outlook's RTF format then Outlook
>> Express will never find the attachment. Outlook Express does not
>> understand
>> Outlook's RTF format. Ask the Outlook user to please use Plain Text,
>> especially when sending attachments

macdoni93 · Joined: 14 Feb 2008 Posts: 8

I've been struggling with this for a week now - however subsequent posts seem
to have identified the problem and suggested a workaround
(http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?pg=3&cat=en_US_1af493e1-1831-4a23-a891-078634d05944&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windows.inetexplorer.ie6_outlookexpress&fltr= )

Armed with this info, I approached my ISP (ntlworld) who deny Cloudmark
exists on their systems. I can see (and download) any attachments from my
ntlworld webmail account, but once they are downloaded via OE they become
corrupted. Are ntlworld fobbing me off ?

"Frank Saunders MS-MVP IE,OE/WM" wrote:

> I repeat: If the sender used Outlook"s RTF format then OE will not find the
> attachment.
> While viewing the message press Ctrl-F3 and search for: ms-tnef
> If it is there the message was send with Outlook's RTF format.
>
> "macdoni93" wrote in message
> @microsoft.com...
> >I can see the attachments if I send from Outlook Express or my work Outlook
> > account - The biggest problem are mails from a sender I have had no
> > previous
> > problems with - I'll check if they've done anything at their end
> >
> > Also - if I send attachments from my googlemail or yahoo web accounts they
> > are not visible as attachments, but embedded in the email.
> >
> > "Frank Saunders MS-MVP IE,OE/WM" wrote:
> >
> >> "macdoni93" wrote in message
> >> @microsoft.com...
> >> > Hi,
> >> > Recently I have been unable to view attachments in new incoming mail.
> >> > The
> >> > size of the mail is correct for the attached file (eg 1MB), but there
> >> > is
> >> > no
> >> > 'paperclip' shown next to the header in the inbox. Clicking
> >> > Properties/Details/Message Source shows that the attachment is embedded
> >> > in
> >> > the email. This is not file specific, as I can see one file type (eg
> >> > jpg)
> >> > from a sender but not another (eg psd), but can see psd files from
> >> > another
> >> > sender. I'm tearing my hair out - any ideas?
> >>
> >> If the mail was sent from Outlook using Outlook's RTF format then Outlook
> >> Express will never find the attachment. Outlook Express does not
> >> understand
> >> Outlook's RTF format. Ask the Outlook user to please use Plain Text,
> >> especially when sending attachments
>

Deleting attachments, Editing messages How can I delete an attachment, but keep the message using Outlook Express? Is there a method for editing incoming messages? Multiple Responses and technical replies often need trimming.

Attachments present but not visible In the last few days (and there are posts on other sites so I'm not alone Outlook Express will download mails with 100k-ish attachments but though larger attachments of any file type

Does deleting temp files remove attachments from saved msgs? If you delete all temp files, does that remove attachments from saved emails? Jack

incoming emails not visible I have Outlook installed and working on in one user on Windows XP. I have now set up Outlook for a second user/second email address, and I cannot see the Inbox for the second user. In this second user I can send and receive emails (checked with a web ema

User defiend field must be not visible for the users Hello, I'm using OL2003, AC97, Win XP I would like to switch a user defined field to unvisible for the user. The reason is, I need a field where I can store a key. It must be unpossible for the user to change or delete this field. This code example..: Set