Blank or transparent body of message

mtb_20851 · Joined: 28 Sep 2007 Posts: 1

I have a number of users who when opening email, the body is initially
transparent (or blank). I say initially transparent because what appears in
the 'body' of the message is what is visible behind the email. It is if the
'body' of the message is a window and you can see through to what is behind
the email; and what you can see behind the email becomes what is now showing
as the body of the email...
Outlook 2003 is patched with the latest from MS. They are also running IE7
with the latest updates and McAfee Enterprise VirusScan 8.5i with the lastest
patches. These users are all running similar IBM ThinkCentre workstations and
they are up-to-date with patches from IBM; I tried changing video resolution,
size, refresh rate etc..but no difference. I deleted the profile on one
user's machine and created a new one and the issue seemed to go away for a
day or two, but is now back.
I am at a loss now. Any thought are appreciated.

Archived from group: microsoft>public>outlook>interop

david hernandez diez · Joined: 18 Nov 2007 Posts: 1

Dou you have any Add-In installed in Outlook?
If so, try disabling them ...

--
David Hernández Díez
MCSD VS6, MCSD VS.NET

"mtb_20851" wrote:

> I have a number of users who when opening email, the body is initially
> transparent (or blank). I say initially transparent because what appears in
> the 'body' of the message is what is visible behind the email. It is if the
> 'body' of the message is a window and you can see through to what is behind
> the email; and what you can see behind the email becomes what is now showing
> as the body of the email...
> Outlook 2003 is patched with the latest from MS. They are also running IE7
> with the latest updates and McAfee Enterprise VirusScan 8.5i with the lastest
> patches. These users are all running similar IBM ThinkCentre workstations and
> they are up-to-date with patches from IBM; I tried changing video resolution,
> size, refresh rate etc..but no difference. I deleted the profile on one
> user's machine and created a new one and the issue seemed to go away for a
> day or two, but is now back.
> I am at a loss now. Any thought are appreciated.
>

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