Can't send email in OE 6

Chas · Joined: 12 Aug 2007 Posts: 1

We can receive but not send send email or forewards from one of our 3
identities.The other 2 work fine receiving and sending.
Error message is:
The message could not be sent because one of the recipients was rejected by
the server. The rejected e-mail address was 'bla bla @bla.net'. Subject
'test', Account: 'pop.bla.net', Server: 'smtp.bla.net', Protocol: SMTP,
Server Response: '504 : Sender address rejected: need fully-qualified
address', Port: 25, Secure(SSL): No, Server Error: 504, Error Number:
0x800CCC79

I have read some of the other posts and have compacted email files, deleted
Outbox.dbx and Sent.dbx for this identity. Still can't send email.Any
suggestions would be appreciated. Thanks in advance

Archived from group: microsoft>public>windows>inetexplorer>ie6_outlookexpress

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

Were you connected to the internet via bla.net ISP at the time?

Post the complete (verbose; verbatim) error message.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Chas wrote:
> We can receive but not send send email or forewards from one of our 3
> identities.The other 2 work fine receiving and sending.
> Error message is:
> The message could not be sent because one of the recipients was rejected
> by
> the server. The rejected e-mail address was 'bla bla @bla.net'. Subject
> 'test', Account: 'pop.bla.net', Server: 'smtp.bla.net', Protocol: SMTP,
> Server Response: '504 : Sender address rejected: need
> fully-qualified address', Port: 25, Secure(SSL): No, Server Error: 504,
> Error Number: 0x800CCC79
>
> I have read some of the other posts and have compacted email files,
> deleted
> Outbox.dbx and Sent.dbx for this identity. Still can't send email.Any
> suggestions would be appreciated. Thanks in advance

Frank Saunders MS-MVP IE, · Joined: 16 Oct 2007 Posts: 296

"Chas" wrote in message @microsoft.com...
> We can receive but not send send email or forewards from one of our 3
> identities.The other 2 work fine receiving and sending.
> Error message is:
> The message could not be sent because one of the recipients was rejected
> by
> the server. The rejected e-mail address was 'bla bla @bla.net'. Subject
> 'test', Account: 'pop.bla.net', Server: 'smtp.bla.net', Protocol: SMTP,
> Server Response: '504 : Sender address rejected: need
> fully-qualified
> address', Port: 25, Secure(SSL): No, Server Error: 504, Error Number:
> 0x800CCC79
>
> I have read some of the other posts and have compacted email files,
> deleted
> Outbox.dbx and Sent.dbx for this identity. Still can't send email.Any
> suggestions would be appreciated. Thanks in advance

Either you are connected through someone besides bla.net or your settings
are not what is specified on their Webpage. Or both. They may have
settings to use another port than 25.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Michael Santovec · Joined: 12 Aug 2007 Posts: 182

The error message says that the SMTP server does not recognize YOU as
being authorized to use it.

Are all identities using the same e-mail servers and accounts? If so,
you need to make sure that all the account settings are identical.

Look in Tools, Accounts, Mail, Properties.

If this problem identity is for a different account, then compare you
settings to what the mail service requires.

Check the General tab to make sure that your full and correct e-mail is
specified there.

Also, many ISPs require that you be directly connected to their service
(not via another ISP, corporate LAN, etc.) in order to send via their
SMTP mail server. (They match your IP address against those owned by
the service.) An exception is made for messages being sent to
recipients of their service. The typical error message will be "Cannot
Relay" or "Not Local" or "Not Gateway", "Not Allowed Rcpthost" or
something similar. A workaround for this is to use the SMTP mail server
of the service that you connect via, but leave your other settings the
same. And for some mail services, the SMTP Authentication may be
needed. In OE this is specified in Tools, Accounts, Mail, Properties,
Servers, Outgoing Mail Server, My Server Requires Authentication.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"Chas" wrote in message @microsoft.com...
> We can receive but not send send email or forewards from one of our 3
> identities.The other 2 work fine receiving and sending.
> Error message is:
> The message could not be sent because one of the recipients was
> rejected by
> the server. The rejected e-mail address was 'bla bla @bla.net'.
> Subject
> 'test', Account: 'pop.bla.net', Server: 'smtp.bla.net', Protocol:
> SMTP,
> Server Response: '504 : Sender address rejected: need
> fully-qualified
> address', Port: 25, Secure(SSL): No, Server Error: 504, Error Number:
> 0x800CCC79
>
> I have read some of the other posts and have compacted email files,
> deleted
> Outbox.dbx and Sent.dbx for this identity. Still can't send email.Any
> suggestions would be appreciated. Thanks in advance

Paul Lenz · Joined: 06 Feb 2008 Posts: 3

I have the same problem. And I don't understand the problem
because it works with Outlook, but it does not work with
Outlook Express. All settings are the same, also port #587.
When I send a message, I get a poopup window where I
have to enter my login data. I do so and klick OK, but
after one second, the popup window appears again.

I also own the server which should accept the mails.
It's a Debian system with Exim4. In the mainlog I read:

[..] login authenticator failed for [..] : 535 Incorrect authentication data

I have to assume there is a bug in Outlook Express because
it works with Outlook.

My system: WindowsXP (latest updates), Outlook 2000 (9.0.0.2814),
Outlook Express 6 (6.00.2900.2180).

Paul Lenz

Michael Santovec · Joined: 12 Aug 2007 Posts: 182

In Outlook Express look at Tools, Accounts, Mail, Properties, Servers.
Make sure that Outgoing Mail Server, My Server Requires Authentication.
Also click the Settings button and make sure that the correct logon
settings are specified

If you still have problems, you may want to record an smtp.log which
will show more details about outgoing mail.

To create an SMTP.log In OE5+, go to Tools, Options, Maintenance,
Troubleshooting, Mail
You may need to close OE after doing the send for the log to get written
to disk.
The log will be in the Store Folder which is listed in Tools, Options,
Maintenance, Store Folder.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"Paul Lenz" wrote in message $0$9112$9b4e6d93@newsspool2.arcor-online.net...
>I have the same problem. And I don't understand the problem
> because it works with Outlook, but it does not work with
> Outlook Express. All settings are the same, also port #587.
> When I send a message, I get a poopup window where I
> have to enter my login data. I do so and klick OK, but
> after one second, the popup window appears again.
>
> I also own the server which should accept the mails.
> It's a Debian system with Exim4. In the mainlog I read:
>
> [..] login authenticator failed for [..] : 535 Incorrect
> authentication data
>
> I have to assume there is a bug in Outlook Express because
> it works with Outlook.
>
> My system: WindowsXP (latest updates), Outlook 2000 (9.0.0.2814),
> Outlook Express 6 (6.00.2900.2180).
>
> Paul Lenz
>
>

Paul Lenz · Joined: 06 Feb 2008 Posts: 3

"Michael Santovec" wrote:

> If you still have problems, you may want to record an smtp.log which will
> show more details about outgoing mail.

There I read:
SMTP: 23:38:20 [rx] 220 vd032100.korypet-solutions.com ESMTP Exim 4.63 Wed,
06 Feb 2008 22:38:20 +0100
SMTP: 23:38:20 [tx] EHLO paulcomp
SMTP: 23:38:20 [rx] 250-vd032100.korypet-solutions.com Hello
32-141.cable.lpoy.dnainternet.fi [85.131.75.141]
SMTP: 23:38:20 [rx] 250-SIZE 52428800
SMTP: 23:38:20 [rx] 250-PIPELINING
SMTP: 23:38:24 [rx] 250-AUTH PLAIN LOGIN
SMTP: 23:38:24 [rx] 250 HELP
SMTP: 23:38:24 [tx] AUTH LOGIN
SMTP: 23:38:24 [rx] 334 Vdq41a54se2r
SMTP: 23:38:24 [tx] qr2tzsz2ta==
SMTP: 23:38:24 [rx] 334 farqdz3tsfwe
SMTP: 23:38:24 [tx] dardqrae2f==
SMTP: 23:38:24 [rx] 535 Incorrect authentication data

(logon data above manually changed)

I see on http://www.php-einfach.de/base64_generator.php?code=1
that the logon data are correct.

Paul Lenz

Paul Lenz · Joined: 06 Feb 2008 Posts: 3

"Michael Santovec" wrote:

> In Outlook Express [...]

Nothing of that all! I found the mistake, it was in my server.

I forgot that Exim4 does not use the login password for the
server account but uses a special file /etc/exim4/passwd
where I have to enter the authentification of every user who
wants to send mails through my server.

Paul Lenz

Michael Santovec · Joined: 12 Aug 2007 Posts: 182

I'm glad that you found the problem. Thanks for posting back.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

"Paul Lenz" wrote in message $0$5951$9b4e6d93@newsspool3.arcor-online.net...
> "Michael Santovec" wrote:
>
>> In Outlook Express [...]
>
> Nothing of that all! I found the mistake, it was in my server.
>
> I forgot that Exim4 does not use the login password for the
> server account but uses a special file /etc/exim4/passwd
> where I have to enter the authentification of every user who
> wants to send mails through my server.
>
> Paul Lenz
>
>

Marina Rudolfová · Joined: 25 Feb 2008 Posts: 1

"mmoojj" pí¹e v diskusním
pøíspìvku @TK2MSFTNGP05.phx.gbl...
> gfdbvbdyrtbfvbdtghf
> "Paul Lenz" wrote in message
> $0$9112$9b4e6d93@newsspool2.arcor-online.net...
>>I have the same problem. And I don't understand the problem
>> because it works with Outlook, but it does not work with
>> Outlook Express. All settings are the same, also port #587.
>> When I send a message, I get a poopup window where I
>> have to enter my login data. I do so and klick OK, but
>> after one second, the popup window appears again.
>>
>> I also own the server which should accept the mails.
>> It's a Debian system with Exim4. In the mainlog I read:
>>
>> [..] login authenticator failed for [..] : 535 Incorrect authentication
>> data
>>
>> I have to assume there is a bug in Outlook Express because
>> it works with Outlook.
>>
>> My system: WindowsXP (latest updates), Outlook 2000 (9.0.0.2814),
>> Outlook Express 6 (6.00.2900.2180).
>>
>> Paul Lenz
>>
>>
>
>

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