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spookeyone
Joined: 27 Feb 2008
Posts: 7
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 Posted: Wed Feb 27, 2008 3:18 pm Post subject: Cannot receive email |
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Have bought a new laptop and changed to windows mail (Vista HP), have set up
email using mhy existing email address. I can send emails ok but cannot
receive. I get no error message and have copied server settings etc from
previous laptop (XP H.E.). I'd be grateful for any help...
Archived from group: microsoft>public>windows>vista>mail |
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Gary VanderMolen
Joined: 12 Aug 2007
Posts: 1319
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| Posted: Wed Feb 27, 2008 4:45 pm Post subject: Re: Cannot receive email |
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So what happens when you try to receive? Does it appear to be
contacting the server? Afterwards is there a status message in the
lower right corner saying "No new messages"?
What happens when you send an email to yourself?
--
Gary VanderMolen, MS-MVP (WLMail)
"spookeyone" wrote in message @microsoft.com...
> Have bought a new laptop and changed to windows mail (Vista HP), have set up
> email using mhy existing email address. I can send emails ok but cannot
> receive. I get no error message and have copied server settings etc from
> previous laptop (XP H.E.). I'd be grateful for any help... |
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spookeyone
Joined: 27 Feb 2008
Posts: 7
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| Posted: Wed Feb 27, 2008 4:56 pm Post subject: Re: Cannot receive email |
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It appears to be connecting to the server and it says "no new messages" in
bottom left corner. When I send a message to myself, it sends ok, falls into
my "sent" folder but doesnt show in the inbox. |
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spookeyone
Joined: 27 Feb 2008
Posts: 7
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| Posted: Wed Feb 27, 2008 5:00 pm Post subject: Re: Cannot receive email |
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Sorry, lower RIGHT corner, not left!
"Gary VanderMolen" wrote:
> So what happens when you try to receive? Does it appear to be
> contacting the server? Afterwards is there a status message in the
> lower right corner saying "No new messages"?
> What happens when you send an email to yourself?
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "spookeyone" wrote in message @microsoft.com...
> > Have bought a new laptop and changed to windows mail (Vista HP), have set up
> > email using mhy existing email address. I can send emails ok but cannot
> > receive. I get no error message and have copied server settings etc from
> > previous laptop (XP H.E.). I'd be grateful for any help...
>
>
> |
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robertmiles
Joined: 31 Oct 2007
Posts: 658
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| Posted: Wed Feb 27, 2008 7:04 pm Post subject: Re: Cannot receive email |
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"spookeyone" wrote in message @microsoft.com...
> Have bought a new laptop and changed to windows mail (Vista HP), have set
> up
> email using mhy existing email address. I can send emails ok but cannot
> receive. I get no error message and have copied server settings etc from
> previous laptop (XP H.E.). I'd be grateful for any help...
Did you copy all the server settings, including the port numbers?
Did the server settings include the HTTP protocol, which Windows Mail
cannot handle?
A few email providers require special settings for Windows Mail. You
might ask your email provider (who is probably also your internet
provider) for their instructions for setting up to use their email servers.
If they haven't written instructions for Windows Mail yet, their
instructions for Outlook Express will probably also work under
Windows Mail as long as they don't call for the HTTP protocol.
The instructions are probably available somewhere on their web site.
Or, you could tell us who your email provider is and see if anyone
here already knows where to find the instructions.
Also, what if any antivirus programs do you have? Some of them
tend to cause assorted problems in Windows Mail, although seldom
that fast. |
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spookeyone
Joined: 27 Feb 2008
Posts: 7
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| Posted: Wed Feb 27, 2008 5:17 pm Post subject: Re: Cannot receive email |
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Thanks Robert. I copied everything exactly as it was "ports and all"! LOL
Spoke with my ISP too and the settings all check out. He suggested that I
should change my incoming server to match my webhosters' but still has had no
effect. I am running Norton 360, I disabled it to check if that was it, but
the issue is still there....
"robertmiles@bellsouthNOSPAM.net" wrote:
>
> "spookeyone" wrote in message
> @microsoft.com...
> > Have bought a new laptop and changed to windows mail (Vista HP), have set
> > up
> > email using mhy existing email address. I can send emails ok but cannot
> > receive. I get no error message and have copied server settings etc from
> > previous laptop (XP H.E.). I'd be grateful for any help...
>
> Did you copy all the server settings, including the port numbers?
>
> Did the server settings include the HTTP protocol, which Windows Mail
> cannot handle?
>
> A few email providers require special settings for Windows Mail. You
> might ask your email provider (who is probably also your internet
> provider) for their instructions for setting up to use their email servers.
> If they haven't written instructions for Windows Mail yet, their
> instructions for Outlook Express will probably also work under
> Windows Mail as long as they don't call for the HTTP protocol.
> The instructions are probably available somewhere on their web site.
> Or, you could tell us who your email provider is and see if anyone
> here already knows where to find the instructions.
>
> Also, what if any antivirus programs do you have? Some of them
> tend to cause assorted problems in Windows Mail, although seldom
> that fast.
>
>
> |
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Gary VanderMolen
Joined: 12 Aug 2007
Posts: 1319
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| Posted: Wed Feb 27, 2008 5:37 pm Post subject: Re: Cannot receive email |
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Hmmm, if the status says "No new messages" it is either checking
the wrong mailbox on the server, or your antivirus is interfering.
As a test, uninstall your antivirus, reboot, then try Windows Mail
again. If no improvement, you can reinstall your antivirus, but I
recommend installing a more compatible antivirus, such as:
AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition: http://www.avast.com/eng/download-avast-home.html
With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.
--
Gary VanderMolen, MS-MVP (WLMail)
"spookeyone" wrote in message @microsoft.com...
> Sorry, lower RIGHT corner, not left!
>
> "Gary VanderMolen" wrote:
>
>> So what happens when you try to receive? Does it appear to be
>> contacting the server? Afterwards is there a status message in the
>> lower right corner saying "No new messages"?
>> What happens when you send an email to yourself?
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "spookeyone" wrote in message @microsoft.com...
>> > Have bought a new laptop and changed to windows mail (Vista HP), have set up
>> > email using mhy existing email address. I can send emails ok but cannot
>> > receive. I get no error message and have copied server settings etc from
>> > previous laptop (XP H.E.). I'd be grateful for any help... |
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spookeyone
Joined: 27 Feb 2008
Posts: 7
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| Posted: Wed Feb 27, 2008 6:01 pm Post subject: Re: Cannot receive email |
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I've uninstalled Norton and sent myself an email and it still saying "no new
messages", no error message and no email either.
"Gary VanderMolen" wrote:
> Hmmm, if the status says "No new messages" it is either checking
> the wrong mailbox on the server, or your antivirus is interfering.
>
> As a test, uninstall your antivirus, reboot, then try Windows Mail
> again. If no improvement, you can reinstall your antivirus, but I
> recommend installing a more compatible antivirus, such as:
>
> AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> or
> Avast free edition: http://www.avast.com/eng/download-avast-home.html
>
> With either of those, during the install phase you must select custom
> install, and then deselect the email scanning option.
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "spookeyone" wrote in message @microsoft.com...
> > Sorry, lower RIGHT corner, not left!
> >
> > "Gary VanderMolen" wrote:
> >
> >> So what happens when you try to receive? Does it appear to be
> >> contacting the server? Afterwards is there a status message in the
> >> lower right corner saying "No new messages"?
> >> What happens when you send an email to yourself?
> >> --
> >> Gary VanderMolen, MS-MVP (WLMail)
> >>
> >>
> >> "spookeyone" wrote in message @microsoft.com...
> >> > Have bought a new laptop and changed to windows mail (Vista HP), have set up
> >> > email using mhy existing email address. I can send emails ok but cannot
> >> > receive. I get no error message and have copied server settings etc from
> >> > previous laptop (XP H.E.). I'd be grateful for any help...
>
>
> |
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Bob F.
Joined: 10 Feb 2008
Posts: 29
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| Posted: Wed Feb 27, 2008 9:23 pm Post subject: Re: Cannot receive email |
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"spookeyone" wrote in message @microsoft.com...
> I've uninstalled Norton and sent myself an email and it still saying "no
> new
> messages", no error message and no email either.
>
>
>
> "Gary VanderMolen" wrote:
>
>> Hmmm, if the status says "No new messages" it is either checking
>> the wrong mailbox on the server, or your antivirus is interfering.
>>
>> As a test, uninstall your antivirus, reboot, then try Windows Mail
>> again. If no improvement, you can reinstall your antivirus, but I
>> recommend installing a more compatible antivirus, such as:
>>
>> AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> or
>> Avast free edition: http://www.avast.com/eng/download-avast-home.html
>>
>> With either of those, during the install phase you must select custom
>> install, and then deselect the email scanning option.
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "spookeyone" wrote in message
>> @microsoft.com...
>> > Sorry, lower RIGHT corner, not left!
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> So what happens when you try to receive? Does it appear to be
>> >> contacting the server? Afterwards is there a status message in the
>> >> lower right corner saying "No new messages"?
>> >> What happens when you send an email to yourself?
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>> >>
>> >>
>> >> "spookeyone" wrote in message
>> >> @microsoft.com...
>> >> > Have bought a new laptop and changed to windows mail (Vista HP),
>> >> > have set up
>> >> > email using mhy existing email address. I can send emails ok but
>> >> > cannot
>> >> > receive. I get no error message and have copied server settings etc
>> >> > from
>> >> > previous laptop (XP H.E.). I'd be grateful for any help...
>>
Is this a new laptop with you other computer still in service? If so did you
select the option in the e-mail > Accounts > Account name > Properties >
Advanced > check - Leave a copy message on server" ? Then select an aging
option.
--
BobF.
Lincoln actually got it right but was way ahead of his time when he said,
"You can have some of you computer working all of the time and all of your
computer working some of the time but..." It was he that said that, wasn't
it? |
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Gary VanderMolen
Joined: 12 Aug 2007
Posts: 1319
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| Posted: Wed Feb 27, 2008 6:27 pm Post subject: Re: Cannot receive email |
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I assume you have gone to that mail account via webmail, and
have verified that there are messages waiting to be downloaded.
I am fresh out of ideas, except you could upgrade to Windows
Live Mail, although it is hard to see where that would make a
difference for this particular issue.
http://get.live.com/wlmail/overview
--
Gary VanderMolen, MS-MVP (WLMail)
"spookeyone" wrote in message @microsoft.com...
> I've uninstalled Norton and sent myself an email and it still saying "no new
> messages", no error message and no email either.
>
>
>
> "Gary VanderMolen" wrote:
>
>> Hmmm, if the status says "No new messages" it is either checking
>> the wrong mailbox on the server, or your antivirus is interfering.
>>
>> As a test, uninstall your antivirus, reboot, then try Windows Mail
>> again. If no improvement, you can reinstall your antivirus, but I
>> recommend installing a more compatible antivirus, such as:
>>
>> AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> or
>> Avast free edition: http://www.avast.com/eng/download-avast-home.html
>>
>> With either of those, during the install phase you must select custom
>> install, and then deselect the email scanning option.
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "spookeyone" wrote in message @microsoft.com...
>> > Sorry, lower RIGHT corner, not left!
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> So what happens when you try to receive? Does it appear to be
>> >> contacting the server? Afterwards is there a status message in the
>> >> lower right corner saying "No new messages"?
>> >> What happens when you send an email to yourself?
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>> >>
>> >>
>> >> "spookeyone" wrote in message
>> >> @microsoft.com...
>> >> > Have bought a new laptop and changed to windows mail (Vista HP), have set up
>> >> > email using mhy existing email address. I can send emails ok but cannot
>> >> > receive. I get no error message and have copied server settings etc from
>> >> > previous laptop (XP H.E.). I'd be grateful for any help...
>>
>>
>> |
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spookeyone
Joined: 27 Feb 2008
Posts: 7
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| Posted: Wed Feb 27, 2008 6:34 pm Post subject: Re: Cannot receive email |
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"Hi Bob,
The other laptop is no longer in service and I removed the email address in
question from Outlook. I am about to bang my head against a very hard wall!! |
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Bob F.
Joined: 10 Feb 2008
Posts: 29
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| Posted: Wed Feb 27, 2008 9:41 pm Post subject: Re: Cannot receive email |
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"spookeyone" wrote in message @microsoft.com...
>
>
>
> "Hi Bob,
>
> The other laptop is no longer in service and I removed the email address
> in
> question from Outlook. I am about to bang my head against a very hard
> wall!!
....and did you do what Gary asked and check you mail with a WEB access
client to check the status of the files? Are all the e-mails there waiting
to be downloaded? Also are there other accounts on in you e-mail client?
--
BobF.
Lincoln actually got it right but was way ahead of his time when he said,
"You can have some of you computer working all of the time and all of your
computer working some of the time but..." It was he that said that, wasn't
it? |
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| Back to top |
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Bob F.
Joined: 10 Feb 2008
Posts: 29
|
| Posted: Wed Feb 27, 2008 9:42 pm Post subject: Re: Cannot receive email |
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"spookeyone" wrote in message @microsoft.com...
>
>
>
> "Hi Bob,
>
> The other laptop is no longer in service and I removed the email address
> in
> question from Outlook. I am about to bang my head against a very hard
> wall!!
..
... And please turn on you option to quote the previous message. Others
trying follow this thread and maybe want to jump in will be better informed.
--
BobF.
Lincoln actually got it right but was way ahead of his time when he said,
"You can have some of you computer working all of the time and all of your
computer working some of the time but..." It was he that said that, wasn't
it? |
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spookeyone
Joined: 27 Feb 2008
Posts: 7
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| Posted: Wed Feb 27, 2008 6:44 pm Post subject: Re: Cannot receive email |
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HI GARY,
There are no emails waiting to be downloaded when I check the webmail
program! Which is odd considering ive sent loads to the email address via
itself and other verified, working addresses...
"Gary VanderMolen" wrote:
> I assume you have gone to that mail account via webmail, and
> have verified that there are messages waiting to be downloaded.
>
> I am fresh out of ideas, except you could upgrade to Windows
> Live Mail, although it is hard to see where that would make a
> difference for this particular issue.
> http://get.live.com/wlmail/overview
>
> --
> Gary VanderMolen, MS-MVP (WLMail)
>
>
> "spookeyone" wrote in message @microsoft.com...
> > I've uninstalled Norton and sent myself an email and it still saying "no new
> > messages", no error message and no email either.
> >
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Hmmm, if the status says "No new messages" it is either checking
> >> the wrong mailbox on the server, or your antivirus is interfering.
> >>
> >> As a test, uninstall your antivirus, reboot, then try Windows Mail
> >> again. If no improvement, you can reinstall your antivirus, but I
> >> recommend installing a more compatible antivirus, such as:
> >>
> >> AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
> >> or
> >> Avast free edition: http://www.avast.com/eng/download-avast-home.html
> >>
> >> With either of those, during the install phase you must select custom
> >> install, and then deselect the email scanning option.
> >> --
> >> Gary VanderMolen, MS-MVP (WLMail)
> >>
> >>
> >> "spookeyone" wrote in message @microsoft.com...
> >> > Sorry, lower RIGHT corner, not left!
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> So what happens when you try to receive? Does it appear to be
> >> >> contacting the server? Afterwards is there a status message in the
> >> >> lower right corner saying "No new messages"?
> >> >> What happens when you send an email to yourself?
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (WLMail)
> >> >>
> >> >>
> >> >> "spookeyone" wrote in message
> >> >> @microsoft.com...
> >> >> > Have bought a new laptop and changed to windows mail (Vista HP), have set up
> >> >> > email using mhy existing email address. I can send emails ok but cannot
> >> >> > receive. I get no error message and have copied server settings etc from
> >> >> > previous laptop (XP H.E.). I'd be grateful for any help...
> >>
> >>
> >>
>
>
> |
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Bob F.
Joined: 10 Feb 2008
Posts: 29
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| Posted: Wed Feb 27, 2008 9:51 pm Post subject: Re: Cannot receive email |
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"spookeyone" wrote in message @microsoft.com...
> HI GARY,
>
> There are no emails waiting to be downloaded when I check the webmail
> program! Which is odd considering ive sent loads to the email address via
> itself and other verified, working addresses...
>
> "Gary VanderMolen" wrote:
>
>> I assume you have gone to that mail account via webmail, and
>> have verified that there are messages waiting to be downloaded.
>>
>> I am fresh out of ideas, except you could upgrade to Windows
>> Live Mail, although it is hard to see where that would make a
>> difference for this particular issue.
>> http://get.live.com/wlmail/overview
>>
>> --
>> Gary VanderMolen, MS-MVP (WLMail)
>>
>>
>> "spookeyone" wrote in message
>> @microsoft.com...
>> > I've uninstalled Norton and sent myself an email and it still saying
>> > "no new
>> > messages", no error message and no email either.
>> >
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Hmmm, if the status says "No new messages" it is either checking
>> >> the wrong mailbox on the server, or your antivirus is interfering.
>> >>
>> >> As a test, uninstall your antivirus, reboot, then try Windows Mail
>> >> again. If no improvement, you can reinstall your antivirus, but I
>> >> recommend installing a more compatible antivirus, such as:
>> >>
>> >> AVG free edition: http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
>> >> or
>> >> Avast free edition: http://www.avast.com/eng/download-avast-home.html
>> >>
>> >> With either of those, during the install phase you must select custom
>> >> install, and then deselect the email scanning option.
>> >> --
>> >> Gary VanderMolen, MS-MVP (WLMail)
>> >>
>> >>
>> >> "spookeyone" wrote in message
>> >> @microsoft.com...
>> >> > Sorry, lower RIGHT corner, not left!
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> So what happens when you try to receive? Does it appear to be
>> >> >> contacting the server? Afterwards is there a status message in the
>> >> >> lower right corner saying "No new messages"?
>> >> >> What happens when you send an email to yourself?
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (WLMail)
>> >> >>
>> >> >>
>> >> >> "spookeyone" wrote in
>> >> >> message
>> >> >> @microsoft.com...
>> >> >> > Have bought a new laptop and changed to windows mail (Vista HP),
>> >> >> > have set up
>> >> >> > email using mhy existing email address. I can send emails ok but
>> >> >> > cannot
>> >> >> > receive. I get no error message and have copied server settings
>> >> >> > etc from
>> >> >> > previous laptop (XP H.E.). I'd be grateful for any help...
>> >>
>> >>
>> >>
>>
>>
>>
Well !, looks like we need to find out why mail isn't getting to your
account. Did we establish which service you are using, and are you using
the same e-mail address that you set up on your accounts. Is this the same
one you just checked with your web mail? Can you take it from here?
--
BobF.
Lincoln actually got it right but was way ahead of his time when he said,
"You can have some of you computer working all of the time and all of your
computer working some of the time but..." It was he that said that, wasn't
it?
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