Deleting IMAP messages

BLSilver · Joined: 22 Feb 2008 Posts: 4

When I delete items in my IMAP inbox, they do not show up with
strike-through, they actually delete, and the only place I can find them is
in the All Items folder. When I lok at them in my All Items folder, IMAP
staus reads "unmarked". Why is this?

Archived from group: microsoft>public>outlook>installation

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

BLSilver wrote:

> When I delete items in my IMAP inbox, they do not show up with
> strike-through, they actually delete, and the only place I can find
> them is in the All Items folder. When I lok at them in my All Items
> folder, IMAP staus reads "unmarked". Why is this?

gmail, perchance?
--
Brian Tillman [MVP-Outlook]

BLSilver · Joined: 22 Feb 2008 Posts: 4

Yes, it is a Gmail account. Is this a common issue with Gmail?

"Brian Tillman" wrote:

> BLSilver wrote:
>
> > When I delete items in my IMAP inbox, they do not show up with
> > strike-through, they actually delete, and the only place I can find
> > them is in the All Items folder. When I lok at them in my All Items
> > folder, IMAP staus reads "unmarked". Why is this?
>
> gmail, perchance?
> --
> Brian Tillman [MVP-Outlook]
>

ML · Joined: 12 Aug 2007 Posts: 11

I haven't been able to get Outlook 2007 to work properly in deleting mail
from Gmail IMAP, no matter what settings I use. However, Windows Live Mail
and Thunderbird work well with Gmail IMAP.

"BLSilver" wrote:

> Yes, it is a Gmail account. Is this a common issue with Gmail?
>
> "Brian Tillman" wrote:
>
> > BLSilver wrote:
> >
> > > When I delete items in my IMAP inbox, they do not show up with
> > > strike-through, they actually delete, and the only place I can find
> > > them is in the All Items folder. When I lok at them in my All Items
> > > folder, IMAP staus reads "unmarked". Why is this?
> >
> > gmail, perchance?
> > --
> > Brian Tillman [MVP-Outlook]
> >

BLSilver · Joined: 22 Feb 2008 Posts: 4

This seems to be more of an Outlook issue. How is the fact that it is tied
to a Gmail account affect how Outlook behaves?

"ML" wrote:

> I haven't been able to get Outlook 2007 to work properly in deleting mail
> from Gmail IMAP, no matter what settings I use. However, Windows Live Mail
> and Thunderbird work well with Gmail IMAP.
>
> "BLSilver" wrote:
>
> > Yes, it is a Gmail account. Is this a common issue with Gmail?
> >
> > "Brian Tillman" wrote:
> >
> > > BLSilver wrote:
> > >
> > > > When I delete items in my IMAP inbox, they do not show up with
> > > > strike-through, they actually delete, and the only place I can find
> > > > them is in the All Items folder. When I lok at them in my All Items
> > > > folder, IMAP staus reads "unmarked". Why is this?
> > >
> > > gmail, perchance?
> > > --
> > > Brian Tillman [MVP-Outlook]
> > >

ML · Joined: 12 Aug 2007 Posts: 11

Not sure if it is a gmail issue or not, but different IMAP servers have
slightly different behavior, not to mention different folder lists (gmail
does something odd with the label functions and structure). I know that AOL
imap works with Outlook 2007, but Gmail IMAP does not work, at least not well
enough for me to use it in Outlook.

"BLSilver" wrote:

> This seems to be more of an Outlook issue. How is the fact that it is tied
> to a Gmail account affect how Outlook behaves?
>
> "ML" wrote:
>
> > I haven't been able to get Outlook 2007 to work properly in deleting mail
> > from Gmail IMAP, no matter what settings I use. However, Windows Live Mail
> > and Thunderbird work well with Gmail IMAP.
> >
> > "BLSilver" wrote:
> >
> > > Yes, it is a Gmail account. Is this a common issue with Gmail?
> > >
> > > "Brian Tillman" wrote:
> > >
> > > > BLSilver wrote:
> > > >
> > > > > When I delete items in my IMAP inbox, they do not show up with
> > > > > strike-through, they actually delete, and the only place I can find
> > > > > them is in the All Items folder. When I lok at them in my All Items
> > > > > folder, IMAP staus reads "unmarked". Why is this?
> > > >
> > > > gmail, perchance?
> > > > --
> > > > Brian Tillman [MVP-Outlook]
> > > >

ML · Joined: 12 Aug 2007 Posts: 11

As a workaround to delete messages with Outlook 2007 and Gmail IMAP, what
works is manually moving the messages to the Trash folder; then deletions
from that folder will permanently delete. (this is with [Gmail] selected as
the root folder for Outlook imap folders account setup.)

"ML" wrote:

> Not sure if it is a gmail issue or not, but different IMAP servers have
> slightly different behavior, not to mention different folder lists (gmail
> does something odd with the label functions and structure). I know that AOL
> imap works with Outlook 2007, but Gmail IMAP does not work, at least not well
> enough for me to use it in Outlook.
>
> "BLSilver" wrote:
>
> > This seems to be more of an Outlook issue. How is the fact that it is tied
> > to a Gmail account affect how Outlook behaves?
> >
> > "ML" wrote:
> >
> > > I haven't been able to get Outlook 2007 to work properly in deleting mail
> > > from Gmail IMAP, no matter what settings I use. However, Windows Live Mail
> > > and Thunderbird work well with Gmail IMAP.
> > >
> > > "BLSilver" wrote:
> > >
> > > > Yes, it is a Gmail account. Is this a common issue with Gmail?
> > > >
> > > > "Brian Tillman" wrote:
> > > >
> > > > > BLSilver wrote:
> > > > >
> > > > > > When I delete items in my IMAP inbox, they do not show up with
> > > > > > strike-through, they actually delete, and the only place I can find
> > > > > > them is in the All Items folder. When I lok at them in my All Items
> > > > > > folder, IMAP staus reads "unmarked". Why is this?
> > > > >
> > > > > gmail, perchance?
> > > > > --
> > > > > Brian Tillman [MVP-Outlook]
> > > > >

BLSilver · Joined: 22 Feb 2008 Posts: 4

Thanks I still don't understand something. Many others in threads regarding
Outlook and IMAP have stated that when they delete something inthe inbox in
Outlook, the message stays in the inbox with a strike-through. I do not see
that behavior (I do in the All Items folder but not in the inbox.) Why is
that?

"ML" wrote:

> As a workaround to delete messages with Outlook 2007 and Gmail IMAP, what
> works is manually moving the messages to the Trash folder; then deletions
> from that folder will permanently delete. (this is with [Gmail] selected as
> the root folder for Outlook imap folders account setup.)
>
>
> "ML" wrote:
>
> > Not sure if it is a gmail issue or not, but different IMAP servers have
> > slightly different behavior, not to mention different folder lists (gmail
> > does something odd with the label functions and structure). I know that AOL
> > imap works with Outlook 2007, but Gmail IMAP does not work, at least not well
> > enough for me to use it in Outlook.
> >
> > "BLSilver" wrote:
> >
> > > This seems to be more of an Outlook issue. How is the fact that it is tied
> > > to a Gmail account affect how Outlook behaves?
> > >
> > > "ML" wrote:
> > >
> > > > I haven't been able to get Outlook 2007 to work properly in deleting mail
> > > > from Gmail IMAP, no matter what settings I use. However, Windows Live Mail
> > > > and Thunderbird work well with Gmail IMAP.
> > > >
> > > > "BLSilver" wrote:
> > > >
> > > > > Yes, it is a Gmail account. Is this a common issue with Gmail?
> > > > >
> > > > > "Brian Tillman" wrote:
> > > > >
> > > > > > BLSilver wrote:
> > > > > >
> > > > > > > When I delete items in my IMAP inbox, they do not show up with
> > > > > > > strike-through, they actually delete, and the only place I can find
> > > > > > > them is in the All Items folder. When I lok at them in my All Items
> > > > > > > folder, IMAP staus reads "unmarked". Why is this?
> > > > > >
> > > > > > gmail, perchance?
> > > > > > --
> > > > > > Brian Tillman [MVP-Outlook]
> > > > > >

ML · Joined: 12 Aug 2007 Posts: 11

Who knows what's going on in the code there, but that is the behavior I see
also (with gmail imap configured in Outlook such that [Gmail] is given as the
root folder path in the Advanced tab under account settings). On the gmail
side, I believe the deletion from the Inbox merely removes a label (the
"inbox" label), while the message is still in All Items, whereas the deletion
from All Items actually flags it for deletion (the strikethrough). (though
really only the move to Trash flags it for deletion for gmail, and only the
deletion from trash actually deletes it).

Anyway, given the current behavior of Outlook and gmail imap, I think this
is the way to delete it completely, but you should test it out:
1. Move the copy from All Items folder to Trash. (this also automatically
removes all labels, i.e. "moves" it from all the other folders).
2. Delete it from Trash.

"BLSilver" wrote:

> Thanks I still don't understand something. Many others in threads regarding
> Outlook and IMAP have stated that when they delete something inthe inbox in
> Outlook, the message stays in the inbox with a strike-through. I do not see
> that behavior (I do in the All Items folder but not in the inbox.) Why is
> that?
>
> "ML" wrote:
>
> > As a workaround to delete messages with Outlook 2007 and Gmail IMAP, what
> > works is manually moving the messages to the Trash folder; then deletions
> > from that folder will permanently delete. (this is with [Gmail] selected as
> > the root folder for Outlook imap folders account setup.)
> >
> >
> > "ML" wrote:
> >
> > > Not sure if it is a gmail issue or not, but different IMAP servers have
> > > slightly different behavior, not to mention different folder lists (gmail
> > > does something odd with the label functions and structure). I know that AOL
> > > imap works with Outlook 2007, but Gmail IMAP does not work, at least not well
> > > enough for me to use it in Outlook.
> > >
> > > "BLSilver" wrote:
> > >
> > > > This seems to be more of an Outlook issue. How is the fact that it is tied
> > > > to a Gmail account affect how Outlook behaves?
> > > >
> > > > "ML" wrote:
> > > >
> > > > > I haven't been able to get Outlook 2007 to work properly in deleting mail
> > > > > from Gmail IMAP, no matter what settings I use. However, Windows Live Mail
> > > > > and Thunderbird work well with Gmail IMAP.
> > > > >
> > > > > "BLSilver" wrote:
> > > > >
> > > > > > Yes, it is a Gmail account. Is this a common issue with Gmail?
> > > > > >
> > > > > > "Brian Tillman" wrote:
> > > > > >
> > > > > > > BLSilver wrote:
> > > > > > >
> > > > > > > > When I delete items in my IMAP inbox, they do not show up with
> > > > > > > > strike-through, they actually delete, and the only place I can find
> > > > > > > > them is in the All Items folder. When I lok at them in my All Items
> > > > > > > > folder, IMAP staus reads "unmarked". Why is this?
> > > > > > >
> > > > > > > gmail, perchance?
> > > > > > > --
> > > > > > > Brian Tillman [MVP-Outlook]
> > > > > > >

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

BLSilver wrote:

> Yes, it is a Gmail account. Is this a common issue with Gmail?

I don't know where the problem lies, but both Outlook 2003 and Outlook 2007
exhibit the issue. The "All Mail" folder appears to be a "conversation" or
"search context". I had to log into gmail via web and delete the messages,
which moved them into gmail's Trash folder. In my opinion, Outlook is
usually inferior in handling IMAP accounts, but it works well enough to suit
me.

I also tested this with Outlook Express and the "All Mail" folder behaves
exactly this way in Outlook Express as well, except that in OE you can hide
the folder. Outlook's subscription feature doesn't seem to work well with
that folder (but it does work with other IMAP servers). Frankly, I think
Google implemented IMAP in much the same as they implemented POP; that is,
"almost, but not quite."
--
Brian Tillman [MVP-Outlook]

ML · Joined: 12 Aug 2007 Posts: 11

> Google implemented IMAP in much the same as they implemented POP; that is,
> "almost, but not quite."

That may be true; still, Windows Live Mail and Thunderbird (unlike Outlook)
seem to work well with Gmail IMAP on the whole, though they're far from
perfect (esp in performance).

"Brian Tillman" wrote:

> BLSilver wrote:
>
> > Yes, it is a Gmail account. Is this a common issue with Gmail?
>
> I don't know where the problem lies, but both Outlook 2003 and Outlook 2007
> exhibit the issue. The "All Mail" folder appears to be a "conversation" or
> "search context". I had to log into gmail via web and delete the messages,
> which moved them into gmail's Trash folder. In my opinion, Outlook is
> usually inferior in handling IMAP accounts, but it works well enough to suit
> me.
>
> I also tested this with Outlook Express and the "All Mail" folder behaves
> exactly this way in Outlook Express as well, except that in OE you can hide
> the folder. Outlook's subscription feature doesn't seem to work well with
> that folder (but it does work with other IMAP servers). Frankly, I think
> Google implemented IMAP in much the same as they implemented POP; that is,
> "almost, but not quite."
> --
> Brian Tillman [MVP-Outlook]
>
>

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

ML wrote:

> That may be true; still, Windows Live Mail and Thunderbird (unlike
> Outlook) seem to work well with Gmail IMAP on the whole, though
> they're far from perfect (esp in performance).

So use them instead of Outlook if they work as you wish. I've never thought
Outlook's IMAP implemenation was all that great anyway.
--
Brian Tillman [MVP-Outlook]

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