Faxing from Access to Outlook 2003

it · Joined: 22 Jan 2008 Posts: 3

Hi,

Yes it's that old chestnut again - I've researched and seen plenty of
other posts, however nothing that resolves the problem, so any
assistance would be appreciated... I have an Access 2003 application
that uses SendObject to fax from our Database via Outlook 2003.

It worked successfully in Outlook 2000, but not 2003. Basically the
VBA in Access inserts [FAX:xxxxxxxxx] into the "To" line of the
message, and the message sends, but bounces back as undeliverable. If
I manually enter [FAX:xxxxxxxx] into the To: line of a message, then
the fax sends successfully.

As I mention, I've found other people complain of this problem, but
not seen anything that resolves it. Any ideas!?

Thanks,

Ben

Archived from group: microsoft>public>outlook>fax

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

The Outlook version is not in play. The Fax Service version and how you
integrated it with Outlook is. For programmatic faxing you may need to place
the Fax Service at the top of the Delivery order in the Outlook profile.
What is the exact content of the error message?
--
Russ Valentine
[MVP-Outlook]
wrote in message @p69g2000hsa.googlegroups.com...
> Hi,
>
> Yes it's that old chestnut again - I've researched and seen plenty of
> other posts, however nothing that resolves the problem, so any
> assistance would be appreciated... I have an Access 2003 application
> that uses SendObject to fax from our Database via Outlook 2003.
>
> It worked successfully in Outlook 2000, but not 2003. Basically the
> VBA in Access inserts [FAX:xxxxxxxxx] into the "To" line of the
> message, and the message sends, but bounces back as undeliverable. If
> I manually enter [FAX:xxxxxxxx] into the To: line of a message, then
> the fax sends successfully.
>
> As I mention, I've found other people complain of this problem, but
> not seen anything that resolves it. Any ideas!?
>
> Thanks,
>
> Ben

it · Joined: 22 Jan 2008 Posts: 3

Hi Russ,

Many thanks for your reply. I've already tried putting the Fax service
at the top of the email accounts page (setting it at default), with no
change. The exact message is the same as for an email which Outlook
cannot deliver to - I've pasted at the bottom of this post.

It's the "Microsoft Shared Fax Client" we're using, version 5.0.1320
(from the admin console).

Any other ideas? Really appreciating your help so far!

Ben

Undeliverable Message
=================
Your message did not reach some or all of the intended recipients.

Subject:
Sent: 23/01/2008 17:32

The following recipient(s) could not be reached:

'recipient' on 23/01/2008 17:32
The e-mail address could not be found. Perhaps the
recipient moved to a different e-mail organization, or there was a
mistake in the address. Check the address and try again.

=================

On 22 Jan, 21:35, "Russ Valentine [MVP-Outlook]"
wrote:
> The Outlook version is not in play. The Fax Service version and how you
> integrated it with Outlook is. For programmatic faxing you may need to place
> the Fax Service at the top of the Delivery order in the Outlook profile.
> What is the exact content of the error message?
> --
> Russ Valentine
> [MVP-Outlook] wrote in message
>
> @p69g2000hsa.googlegroups.com...
>
> > Hi,
>
> > Yes it's that old chestnut again - I've researched and seen plenty of
> > other posts, however nothing that resolves the problem, so any
> > assistance would be appreciated... I have an Access 2003 application
> > that uses SendObject to fax from our Database via Outlook 2003.
>
> > It worked successfully in Outlook 2000, but not 2003. Basically the
> > VBA in Access inserts [FAX:xxxxxxxxx] into the "To" line of the
> > message, and the message sends, but bounces back as undeliverable. If
> > I manually enter [FAX:xxxxxxxx] into the To: line of a message, then
> > the fax sends successfully.
>
> > As I mention, I've found other people complain of this problem, but
> > not seen anything that resolves it. Any ideas!?
>
> > Thanks,
>
> > Ben

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

Need more specific information on your Fax Service and how you configured
it. That is a non-specific reference. Might want to include everything else
you've tried and what happened just to save me the trouble of suggesting
things you already tried.
--
Russ Valentine
[MVP-Outlook]
wrote in message @u10g2000prn.googlegroups.com...
> Hi Russ,
>
> Many thanks for your reply. I've already tried putting the Fax service
> at the top of the email accounts page (setting it at default), with no
> change. The exact message is the same as for an email which Outlook
> cannot deliver to - I've pasted at the bottom of this post.
>
> It's the "Microsoft Shared Fax Client" we're using, version 5.0.1320
> (from the admin console).
>
> Any other ideas? Really appreciating your help so far!
>
> Ben
>
> Undeliverable Message
> =================
> Your message did not reach some or all of the intended recipients.
>
> Subject:
> Sent: 23/01/2008 17:32
>
> The following recipient(s) could not be reached:
>
> 'recipient' on 23/01/2008 17:32
> The e-mail address could not be found. Perhaps the
> recipient moved to a different e-mail organization, or there was a
> mistake in the address. Check the address and try again.
>
> =================
>
> On 22 Jan, 21:35, "Russ Valentine [MVP-Outlook]"
> wrote:
>> The Outlook version is not in play. The Fax Service version and how you
>> integrated it with Outlook is. For programmatic faxing you may need to
>> place
>> the Fax Service at the top of the Delivery order in the Outlook profile.
>> What is the exact content of the error message?
>> --
>> Russ Valentine
>> [MVP-Outlook] wrote in message
>>
>> @p69g2000hsa.googlegroups.com...
>>
>> > Hi,
>>
>> > Yes it's that old chestnut again - I've researched and seen plenty of
>> > other posts, however nothing that resolves the problem, so any
>> > assistance would be appreciated... I have an Access 2003 application
>> > that uses SendObject to fax from our Database via Outlook 2003.
>>
>> > It worked successfully in Outlook 2000, but not 2003. Basically the
>> > VBA in Access inserts [FAX:xxxxxxxxx] into the "To" line of the
>> > message, and the message sends, but bounces back as undeliverable. If
>> > I manually enter [FAX:xxxxxxxx] into the To: line of a message, then
>> > the fax sends successfully.
>>
>> > As I mention, I've found other people complain of this problem, but
>> > not seen anything that resolves it. Any ideas!?
>>
>> > Thanks,
>>
>> > Ben
>
>
>

it · Joined: 22 Jan 2008 Posts: 3

Sure:

The fax service is installed on a server, and also works as a shared
printer (\\server\SharedFax). Each client has the Microsoft Shared Fax
Client installed and configured to use this, and it works fine.
Outlook has the Microsoft Shared Fax Mail Transport installed and
configured under Tools-->Email Accounts, and again, this works fine to
send a fax direct from Outlook. The only time we get the message
bounced back is when we try to use SendObject in VBA - however this
didn't happen with Outlook 2000.

In addition, opening up the email in Outlook 2003 and choosing Actions
--> Resend This Message... sends the fax successfully.

It's very similar, or the same as this thread:

http://tinyurl.com/ys2cgo

Unfortunately there's little mention of what steps were actually taken
to resolve it! I notice you're still hanging around here from back
then though!

Thanks again...

Ben

On 23 Jan, 19:13, "Russ Valentine [MVP-Outlook]"
wrote:
> Need more specific information on your Fax Service and how you configured
> it. That is a non-specific reference. Might want to include everything else
> you've tried and what happened just to save me the trouble of suggesting
> things you already tried.
> --
> Russ Valentine
> [MVP-Outlook] wrote in message
>
> @u10g2000prn.googlegroups.com...
>
> > Hi Russ,
>
> > Many thanks for your reply. I've already tried putting the Fax service
> > at the top of the email accounts page (setting it at default), with no
> > change. The exact message is the same as for an email which Outlook
> > cannot deliver to - I've pasted at the bottom of this post.
>
> > It's the "Microsoft Shared Fax Client" we're using, version 5.0.1320
> > (from the admin console).
>
> > Any other ideas? Really appreciating your help so far!
>
> > Ben
>
> > Undeliverable Message
> > =================
> > Your message did not reach some or all of the intended recipients.
>
> > Subject:
> > Sent: 23/01/2008 17:32
>
> > The following recipient(s) could not be reached:
>
> > 'recipient' on 23/01/2008 17:32
> > The e-mail address could not be found. Perhaps the
> > recipient moved to a different e-mail organization, or there was a
> > mistake in the address. Check the address and try again.
> >
> > =================
>
> > On 22 Jan, 21:35, "Russ Valentine [MVP-Outlook]"
> > wrote:
> >> The Outlook version is not in play. The Fax Service version and how you
> >> integrated it with Outlook is. For programmatic faxing you may need to
> >> place
> >> the Fax Service at the top of the Delivery order in the Outlook profile.
> >> What is the exact content of the error message?
> >> --
> >> Russ Valentine
> >> [MVP-Outlook] wrote in message
>
> >>@p69g2000hsa.googlegroups.com...
>
> >> > Hi,
>
> >> > Yes it's that old chestnut again - I've researched and seen plenty of
> >> > other posts, however nothing that resolves the problem, so any
> >> > assistance would be appreciated... I have an Access 2003 application
> >> > that uses SendObject to fax from our Database via Outlook 2003.
>
> >> > It worked successfully in Outlook 2000, but not 2003. Basically the
> >> > VBA in Access inserts [FAX:xxxxxxxxx] into the "To" line of the
> >> > message, and the message sends, but bounces back as undeliverable. If
> >> > I manually enter [FAX:xxxxxxxx] into the To: line of a message, then
> >> > the fax sends successfully.
>
> >> > As I mention, I've found other people complain of this problem, but
> >> > not seen anything that resolves it. Any ideas!?
>
> >> > Thanks,
>
> >> > Ben

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

We're not much closer. What is the fax service installed on the server? What
client is installed?
You have a programming issue, not an Outlook or fax issue. I need to figure
out where to redirect you.
--
Russ Valentine
[MVP-Outlook]
wrote in message @x69g2000hsx.googlegroups.com...
> Sure:
>
> The fax service is installed on a server, and also works as a shared
> printer (\\server\SharedFax). Each client has the Microsoft Shared Fax
> Client installed and configured to use this, and it works fine.
> Outlook has the Microsoft Shared Fax Mail Transport installed and
> configured under Tools-->Email Accounts, and again, this works fine to
> send a fax direct from Outlook. The only time we get the message
> bounced back is when we try to use SendObject in VBA - however this
> didn't happen with Outlook 2000.
>
> In addition, opening up the email in Outlook 2003 and choosing Actions
> --> Resend This Message... sends the fax successfully.
>
> It's very similar, or the same as this thread:
>
> http://tinyurl.com/ys2cgo
>
> Unfortunately there's little mention of what steps were actually taken
> to resolve it! I notice you're still hanging around here from back
> then though!
>
> Thanks again...
>
> Ben
>
>
>
> On 23 Jan, 19:13, "Russ Valentine [MVP-Outlook]"
> wrote:
>> Need more specific information on your Fax Service and how you configured
>> it. That is a non-specific reference. Might want to include everything
>> else
>> you've tried and what happened just to save me the trouble of suggesting
>> things you already tried.
>> --
>> Russ Valentine
>> [MVP-Outlook] wrote in message
>>
>> @u10g2000prn.googlegroups.com...
>>
>> > Hi Russ,
>>
>> > Many thanks for your reply. I've already tried putting the Fax service
>> > at the top of the email accounts page (setting it at default), with no
>> > change. The exact message is the same as for an email which Outlook
>> > cannot deliver to - I've pasted at the bottom of this post.
>>
>> > It's the "Microsoft Shared Fax Client" we're using, version 5.0.1320
>> > (from the admin console).
>>
>> > Any other ideas? Really appreciating your help so far!
>>
>> > Ben
>>
>> > Undeliverable Message
>> > =================
>> > Your message did not reach some or all of the intended recipients.
>>
>> > Subject:
>> > Sent: 23/01/2008 17:32
>>
>> > The following recipient(s) could not be reached:
>>
>> > 'recipient' on 23/01/2008 17:32
>> > The e-mail address could not be found. Perhaps the
>> > recipient moved to a different e-mail organization, or there was a
>> > mistake in the address. Check the address and try again.
>> >
>> > =================
>>
>> > On 22 Jan, 21:35, "Russ Valentine [MVP-Outlook]"
>> > wrote:
>> >> The Outlook version is not in play. The Fax Service version and how
>> >> you
>> >> integrated it with Outlook is. For programmatic faxing you may need to
>> >> place
>> >> the Fax Service at the top of the Delivery order in the Outlook
>> >> profile.
>> >> What is the exact content of the error message?
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook] wrote in message
>>
>> >>@p69g2000hsa.googlegroups.com...
>>
>> >> > Hi,
>>
>> >> > Yes it's that old chestnut again - I've researched and seen plenty
>> >> > of
>> >> > other posts, however nothing that resolves the problem, so any
>> >> > assistance would be appreciated... I have an Access 2003 application
>> >> > that uses SendObject to fax from our Database via Outlook 2003.
>>
>> >> > It worked successfully in Outlook 2000, but not 2003. Basically the
>> >> > VBA in Access inserts [FAX:xxxxxxxxx] into the "To" line of the
>> >> > message, and the message sends, but bounces back as undeliverable.
>> >> > If
>> >> > I manually enter [FAX:xxxxxxxx] into the To: line of a message, then
>> >> > the fax sends successfully.
>>
>> >> > As I mention, I've found other people complain of this problem, but
>> >> > not seen anything that resolves it. Any ideas!?
>>
>> >> > Thanks,
>>
>> >> > Ben
>

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