How to stop "[SPAM]" from being inserted in subject line?

Sammy bin Snoozin · Joined: 29 Sep 2007 Posts: 9

A lot of my normal, legitimate incoming email now has the word "SPAM" inserted in the subject line.... like this example...

Subject: SPAM:: Re: Next Tuesday Meeting Postponed

I don't want "SPAM" to appear in any email subject lines -- whether it is spam or not.

I am using verizon ISP and Outlook Express 6.0. Is this something that can be set in OE, Verizon or somewhere else?

Thanks in advance.

Sam

Archived from group: microsoft>public>win2000

Ron Sommer · Joined: 12 Aug 2007 Posts: 77

OE will not add words to the subject line.
Look else where.
Verizon, spam program, etc.
--
Ronald Sommer

"Sammy bin Snoozin" wrote in message $AX6.421@trnddc07...
> A lot of my normal, legitimate incoming email now has the word "SPAM"
> inserted in the subject line.... like this example...
>
> Subject: SPAM:: Re: Next Tuesday Meeting Postponed
>
> I don't want "SPAM" to appear in any email subject lines -- whether it is
> spam or not.
>
> I am using verizon ISP and Outlook Express 6.0. Is this something that can
> be set in OE, Verizon or somewhere else?
>
> Thanks in advance.
>
> Sam
>
>
>

Richard in AZ · Joined: 12 Aug 2007 Posts: 12

"Sammy bin Snoozin" wrote in message $AX6.421@trnddc07...
A lot of my normal, legitimate incoming email now has the word "SPAM" inserted in the subject
line.... like this example...

Subject: SPAM:: Re: Next Tuesday Meeting Postponed

I don't want "SPAM" to appear in any email subject lines -- whether it is spam or not.

I am using verizon ISP and Outlook Express 6.0. Is this something that can be set in OE, Verizon or
somewhere else?

Thanks in advance.

Sam

Your ISP is adding this to suspected spam mail. You should be able to go into your ISP's webmail
site and add these senders to a "white list" so that their email is no longer marked spam. Contact
your ISP (Verizon) for assistance.

Michael C. · Joined: 01 Dec 2007 Posts: 1

["Followup-To:" header set to microsoft.public.win2000.]
On Sat, 01 Dec 2007 06:35:17 GMT,
Sammy bin Snoozin wrote:
> A lot of my normal, legitimate incoming email now has the word
> "SPAM" inserted in the subject line.... like this example...
>
> Subject: SPAM:: Re: Next Tuesday Meeting Postponed
>
> I don't want "SPAM" to appear in any email subject lines -- whether
> it is spam or not.
>
> I am using verizon ISP and Outlook Express 6.0. Is this something
> that can be set in OE, Verizon or somewhere else?

You only have direct control if it is your mailserver, there may be a
setting on your verizon account for the mail you receive, but
generally an email passes through several machines before it gets to
its recipient, any of which may be running a spam filter, antivirus,
etc which may rewrite mail.

A common rule for filters is checking for multiple recipients or
common words. Other common rules may be invalid subject/sender,
mention of certain male enhancement products in the subject/body,
messages with headers/content similar to messages output by spambots,
all messages from a particular user/server, etc. There is no magic
solution, if there were the whole excercise would be pointless, since
everyone would include the magic header.

If you review the headers of your email (received) it should tell you
about any filtering. If you can't decipher it yourself, you may want
to post a copy, you may want to redact usernames in emails and remove
private info. Don't remove emails or links, just change from
mjchappell@verizon.net to nobody@verizon.net or
http://mcsuper5.freeshell.org/ to http://nobody.nowhere.invalid/.

HTH,

Michael C.
--
mjchappell@verizon.net http://mcsuper5.freeshell.org/

The most valuable gift you can give to another is a good example.

Guv Bob · Joined: 12 Aug 2007 Posts: 2

Thanks, guys. You helped me I narrow it down...

There is no anti-spam software running on my computer and OE6 looks fine. Also Verizon says 'no spam filter'.

I looked at the headers on an email marked "SPAM" and see the following - this is common for all such emails...

(clamdscan: 0.88/1245. spamassassin: 3.1.0. perlscan: 1.25st. Clear:RC:1
(127.0.0.1):SA:1(5.4/5.0):. Processed in 6.784545 secs); Fri,
30 Nov 2007 22:10:10 +0000

So I logged on to my host control panel (ipower)...

Under email, these are the settings:

spam filtering - off
tag message as spam - off

Under server info, I see that SpamAssassin modules are installed. That's as far as I can get. Sounds to me like this is the culprit, but I could not find any way to turn SpamAssasin off.

Copied from the panel...

perl version
perl, v5.8.3

installed perl modules:

Mail::SpamAssassin
Mail::SpamAssassin::ArchiveIterator
Mail::SpamAssassin::AuditMessage
Mail::SpamAssassin::AutoWhitelist
Mail::SpamAssassin::Bayes
Mail::SpamAssassin::Bayes::CombineChi
Mail::SpamAssassin::Bayes::CombineNaiveBayes
Mail::SpamAssassin::BayesStore
Mail::SpamAssassin::BayesStore::DBM
Mail::SpamAssassin::BayesStore::MySQL
Mail::SpamAssassin::BayesStore::PgSQL
Mail::SpamAssassin::BayesStore::SDBM
Mail::SpamAssassin::BayesStore::SQL
Mail::SpamAssassin::Client
Mail::SpamAssassin::CmdLearn
Mail::SpamAssassin::Conf
Mail::SpamAssassin::Conf::LDAP
Mail::SpamAssassin::Conf::Parser
Mail::SpamAssassin::Conf::SQL
Mail::SpamAssassin::ConfSourceSQL
Mail::SpamAssassin::Constants
Mail::SpamAssassin::DBBasedAddrList
Mail::SpamAssassin::Dns
Mail::SpamAssassin::DnsResolver
Mail::SpamAssassin::EncappedMessage
Mail::SpamAssassin::EncappedMIME
Mail::SpamAssassin::EvalTests
Mail::SpamAssassin::HTML
Mail::SpamAssassin::Locales
Mail::SpamAssassin::Locker
Mail::SpamAssassin::Locker::Flock
Mail::SpamAssassin::Locker::UnixNFSSafe
Mail::SpamAssassin::Locker::Win32
Mail::SpamAssassin::Logger
Mail::SpamAssassin::Logger::File
Mail::SpamAssassin::Logger::Stderr
Mail::SpamAssassin::Logger::Syslog
Mail::SpamAssassin::MailingList
Mail::SpamAssassin::Message
Mail::SpamAssassin::Message::Metadata
Mail::SpamAssassin::Message::Metadata::Received
Mail::SpamAssassin::Message::Node
Mail::SpamAssassin::NetSet
Mail::SpamAssassin::NoMailAudit
Mail::SpamAssassin::PerMsgLearner
Mail::SpamAssassin::PerMsgStatus
Mail::SpamAssassin::PersistentAddrList
Mail::SpamAssassin::Plugin::AccessDB
Mail::SpamAssassin::Plugin::AntiVirus
Mail::SpamAssassin::Plugin::AutoLearnThreshold
Mail::SpamAssassin::Plugin::AWL
Mail::SpamAssassin::Plugin::DCC
Mail::SpamAssassin::Plugin::DomainKeys
Mail::SpamAssassin::Plugin::Hashcash
Mail::SpamAssassin::Plugin::MIMEHeader
Mail::SpamAssassin::Plugin::Pyzor
Mail::SpamAssassin::Plugin::Razor2
Mail::SpamAssassin::Plugin::RelayCountry
Mail::SpamAssassin::Plugin::ReplaceTags
Mail::SpamAssassin::Plugin::SpamCop
Mail::SpamAssassin::Plugin::SPF
Mail::SpamAssassin::Plugin::Test
Mail::SpamAssassin::Plugin::TextCat
Mail::SpamAssassin::Plugin::URIDNSBL
Mail::SpamAssassin::Plugin::WhiteListSubject
Mail::SpamAssassin::PluginHandler
Mail::SpamAssassin::Received
Mail::SpamAssassin::Replier
Mail::SpamAssassin::Reporter
Mail::SpamAssassin::SHA1
Mail::SpamAssassin::SpamdForkScaling
Mail::SpamAssassin::SQLBasedAddrList
Mail::SpamAssassin::SubProcBackChannel
Mail::SpamAssassin::TextCat
Mail::SpamAssassin::UnixLocker
Mail::SpamAssassin::Util
Mail::SpamAssassin::Util::DependencyInfo
Mail::SpamAssassin::Util::Progress
Mail::SpamAssassin::Util::RegistrarBoundaries
Mail::SpamAssassin::Win32Locker

AlmostBob · Joined: 12 Aug 2007 Posts: 23

often the settings are buggy
turn on email spam scanning
save exit
go back and turn off spam scanning
save exit

and see if the settings stick

--
-- -- -- -- --
Adaware http://www.lavasoft.de
spybot http://www.safer-networking.org
AVG free antivirus http://free.grisoft.com/
Etrust/Vet/CA.online Antivirus scan
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Super Antispyware http://www.superantispyware.com/
Panda online AntiVirus scan http://www.activescan.com
Panda online AntiSpyware Scan
http://www.pandasoftware.com/virus_info/spyware/test/
Catalog of removal tools (1)
http://www.pandasoftware.com/download/utilities/
Catalog of removal tools (2)
http://www3.ca.com/securityadvisor/newsinfo/collateral.aspx?CID=40387
Trouble Shooting guide to Windows http://mvps.org/winhelp2002/
Blocking Unwanted Parasites with a Hosts file
http://mvps.org/winhelp2002/hosts.htm
links provided as a courtesy, read all instructions on the pages before
use
Grateful thanks to the authors/webmasters
_
"Guv Bob" wrote in message$UG1.681@trnddc01...
Thanks, guys. You helped me I narrow it down...

There is no anti-spam software running on my computer and OE6 looks fine.
Also Verizon says 'no spam filter'.

I looked at the headers on an email marked "SPAM" and see the following -
this is common for all such emails...

(clamdscan: 0.88/1245. spamassassin: 3.1.0. perlscan: 1.25st. Clear:RC:1
(127.0.0.1):SA:1(5.4/5.0):. Processed in 6.784545 secs); Fri,
30 Nov 2007 22:10:10 +0000

So I logged on to my host control panel (ipower)...

Under email, these are the settings:

spam filtering - off
tag message as spam - off

Under server info, I see that SpamAssassin modules are installed. That's as
far as I can get. Sounds to me like this is the culprit, but I could not
find any way to turn SpamAssasin off.

Copied from the panel...

perl version
perl, v5.8.3

installed perl modules:

Mail::SpamAssassin
Mail::SpamAssassin::ArchiveIterator
Mail::SpamAssassin::AuditMessage
Mail::SpamAssassin::AutoWhitelist
Mail::SpamAssassin::Bayes
Mail::SpamAssassin::Bayes::CombineChi
Mail::SpamAssassin::Bayes::CombineNaiveBayes
Mail::SpamAssassin::BayesStore
Mail::SpamAssassin::BayesStore::DBM
Mail::SpamAssassin::BayesStore::MySQL
Mail::SpamAssassin::BayesStore::PgSQL
Mail::SpamAssassin::BayesStore::SDBM
Mail::SpamAssassin::BayesStore::SQL
Mail::SpamAssassin::Client
Mail::SpamAssassin::CmdLearn
Mail::SpamAssassin::Conf
Mail::SpamAssassin::Conf::LDAP
Mail::SpamAssassin::Conf::Parser
Mail::SpamAssassin::Conf::SQL
Mail::SpamAssassin::ConfSourceSQL
Mail::SpamAssassin::Constants
Mail::SpamAssassin::DBBasedAddrList
Mail::SpamAssassin::Dns
Mail::SpamAssassin::DnsResolver
Mail::SpamAssassin::EncappedMessage
Mail::SpamAssassin::EncappedMIME
Mail::SpamAssassin::EvalTests
Mail::SpamAssassin::HTML
Mail::SpamAssassin::Locales
Mail::SpamAssassin::Locker
Mail::SpamAssassin::Locker::Flock
Mail::SpamAssassin::Locker::UnixNFSSafe
Mail::SpamAssassin::Locker::Win32
Mail::SpamAssassin::Logger
Mail::SpamAssassin::Logger::File
Mail::SpamAssassin::Logger::Stderr
Mail::SpamAssassin::Logger::Syslog
Mail::SpamAssassin::MailingList
Mail::SpamAssassin::Message
Mail::SpamAssassin::Message::Metadata
Mail::SpamAssassin::Message::Metadata::Received
Mail::SpamAssassin::Message::Node
Mail::SpamAssassin::NetSet
Mail::SpamAssassin::NoMailAudit
Mail::SpamAssassin::PerMsgLearner
Mail::SpamAssassin::PerMsgStatus
Mail::SpamAssassin::PersistentAddrList
Mail::SpamAssassin::Plugin::AccessDB
Mail::SpamAssassin::Plugin::AntiVirus
Mail::SpamAssassin::Plugin::AutoLearnThreshold
Mail::SpamAssassin::Plugin::AWL
Mail::SpamAssassin::Plugin::DCC
Mail::SpamAssassin::Plugin::DomainKeys
Mail::SpamAssassin::Plugin::Hashcash
Mail::SpamAssassin::Plugin::MIMEHeader
Mail::SpamAssassin::Plugin::Pyzor
Mail::SpamAssassin::Plugin::Razor2
Mail::SpamAssassin::Plugin::RelayCountry
Mail::SpamAssassin::Plugin::ReplaceTags
Mail::SpamAssassin::Plugin::SpamCop
Mail::SpamAssassin::Plugin::SPF
Mail::SpamAssassin::Plugin::Test
Mail::SpamAssassin::Plugin::TextCat
Mail::SpamAssassin::Plugin::URIDNSBL
Mail::SpamAssassin::Plugin::WhiteListSubject
Mail::SpamAssassin::PluginHandler
Mail::SpamAssassin::Received
Mail::SpamAssassin::Replier
Mail::SpamAssassin::Reporter
Mail::SpamAssassin::SHA1
Mail::SpamAssassin::SpamdForkScaling
Mail::SpamAssassin::SQLBasedAddrList
Mail::SpamAssassin::SubProcBackChannel
Mail::SpamAssassin::TextCat
Mail::SpamAssassin::UnixLocker
Mail::SpamAssassin::Util
Mail::SpamAssassin::Util::DependencyInfo
Mail::SpamAssassin::Util::Progress
Mail::SpamAssassin::Util::RegistrarBoundaries
Mail::SpamAssassin::Win32Locker

PA Bear · Joined: 12 Aug 2007 Posts: 123

Whatever/wherever the problem is, it's not related to Outlook Express so
please discontinue the crossposts to the OE newsgroups. Thanks.

(And if you're running Win2K, why did you even post to the Win98/OE-specific
newsgroup in the first place?)
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L.ORG http://66.39.69.143/

Guv Bob wrote:
> Thanks, guys. You helped me I narrow it down...
>
> There is no anti-spam software running on my computer and OE6 looks fine.
> Also Verizon says 'no spam filter'.
>
> I looked at the headers on an email marked "SPAM" and see the following -
> this is common for all such emails...
>
> (clamdscan: 0.88/1245. spamassassin: 3.1.0. perlscan: 1.25st. Clear:RC:1
> (127.0.0.1):SA:1(5.4/5.0):. Processed in 6.784545 secs); Fri,
> 30 Nov 2007 22:10:10 +0000

Sylvia M · Joined: 22 Nov 2007 Posts: 1

"Sammy bin Snoozin" wrote in message $AX6.421@trnddc07...
A lot of my normal, legitimate incoming email now has the word "SPAM"
inserted in the subject line.... like this example...

Subject: SPAM:: Re: Next Tuesday Meeting Postponed

I don't want "SPAM" to appear in any email subject lines -- whether it
is spam or not.

I am using verizon ISP and Outlook Express 6.0. Is this something that
can be set in OE, Verizon or somewhere else?

Thanks in advance.

Sam

Highlight message.
On upper toolbar click "Message"
Select "Create rule from message"
Check: Where subject contains specific words
enter Spam
Check box for what you want to do with it, probably "delete".

HTH
Sylvia

Richard in AZ · Joined: 12 Aug 2007 Posts: 12

Sylvia. Pay Attention: The OP does not want these messages deleted, note that they are legitimate
mail, the OP wants the word "SPAM" to be not inserted.

"Sylvia M" wrote in message @TK2MSFTNGP05.phx.gbl...
>
> "Sammy bin Snoozin" wrote in message
> $AX6.421@trnddc07...
> A lot of my normal, legitimate incoming email now has the word "SPAM" inserted in the subject
> line.... like this example...
>
> Subject: SPAM:: Re: Next Tuesday Meeting Postponed
>
> I don't want "SPAM" to appear in any email subject lines -- whether it is spam or not.
>
> I am using verizon ISP and Outlook Express 6.0. Is this something that can be set in OE, Verizon
> or somewhere else?
>
> Thanks in advance.
>
> Sam
>
> Highlight message.
> On upper toolbar click "Message"
> Select "Create rule from message"
> Check: Where subject contains specific words
> enter Spam
> Check box for what you want to do with it, probably "delete".
>
> HTH
> Sylvia
>
>
>
>

Tom [Pepper] Willett · Joined: 03 Oct 2007 Posts: 11

It's not coming from OE. Contact Verizon.

"Sylvia M" wrote in message @TK2MSFTNGP05.phx.gbl...
:
: "Sammy bin Snoozin" wrote in message
: $AX6.421@trnddc07...
: A lot of my normal, legitimate incoming email now has the word "SPAM"
: inserted in the subject line.... like this example...
:
: Subject: SPAM:: Re: Next Tuesday Meeting Postponed
:
: I don't want "SPAM" to appear in any email subject lines -- whether it
: is spam or not.
:
: I am using verizon ISP and Outlook Express 6.0. Is this something that
: can be set in OE, Verizon or somewhere else?
:
: Thanks in advance.
:
: Sam
:
: Highlight message.
: On upper toolbar click "Message"
: Select "Create rule from message"
: Check: Where subject contains specific words
: enter Spam
: Check box for what you want to do with it, probably "delete".
:
: HTH
: Sylvia
:
:
:
:

Sammy bin Snoozin · Joined: 29 Sep 2007 Posts: 9

PA, this is the 2nd reply to a question of mine where you didn't offer any help! I appreciate your comments. However I would think that if you don't have a suggestion or something constructive, that you would just skip over a thread.

Please consider blocking my postings from your newsreader. Browsing will be a much happier experience for everyone!

HTH

Sam

"PA Bear" wrote in message news:%23QMGmrTNIHA.5980@TK2MSFTNGP04.phx.gbl...
> Whatever/wherever the problem is, it's not related to Outlook Express so
> please discontinue the crossposts to the OE newsgroups. Thanks.
>
> (And if you're running Win2K, why did you even post to the Win98/OE-specific
> newsgroup in the first place?)
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L.ORG http://66.39.69.143/
>
>
> Guv Bob wrote:
> > Thanks, guys. You helped me I narrow it down...
> >
> > There is no anti-spam software running on my computer and OE6 looks fine.
> > Also Verizon says 'no spam filter'.
> >
> > I looked at the headers on an email marked "SPAM" and see the following -
> > this is common for all such emails...
> >
> > (clamdscan: 0.88/1245. spamassassin: 3.1.0. perlscan: 1.25st. Clear:RC:1
> > (127.0.0.1):SA:1(5.4/5.0):. Processed in 6.784545 secs); Fri,
> > 30 Nov 2007 22:10:10 +0000
>
>

Frank Saunders MS-MVP IE, · Joined: 16 Oct 2007 Posts: 296

"Sammy bin Snoozin" wrote in message $k22.3323@trnddc02...
PA, this is the 2nd reply to a question of mine where you didn't offer any
help! I appreciate your comments. However I would think that if you don't
have a suggestion or something constructive, that you would just skip over
a thread.

Please consider blocking my postings from your newsreader. Browsing will be
a much happier experience for everyone!

HTH

Sam

----------------------------------------------------

Well, Sammy, he didn't reply to YOU. He replied to Guv Bob, which you would
know if you were paying attention.

Please don't post using MIME/Quoted Printable.

You seem to dislike Rogear so why don't you block him? You can post back
for instructions.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email

PA Bear · Joined: 12 Aug 2007 Posts: 123

[Crosspost to OE6 newsgroup eliminated]

As the others have pointed out (and as the quoted section of your reply and
mine illustrate), I was replying to "Guv Bob", not you.

But while I have your attention, you started this thread [1] and crossposted
it to (a) microsoft.public.windows.inetexplorer.ie6_outlookexpress, (b)
microsoft.public.win98.internet.outlookexpress, and the non-existant (on the
MS newsserver) (c) microsoft.public.win2000 newsgroups.

If you're running Windows 2000, why did you crosspost to the Windows
98-specific newsgroup?

The above notwithstanding, it has been pointed out in several replies to
this thread that no OE setting can prepend the subject line with [SPAM].
This is the work of a third-party anti-spam application either on the
mailserver or that you installed on your machine.

> Please consider blocking my postings from your newsreader. Browsing will
> be a much happier experience for everyone!

We will all have a much happier experience if you'd post to appropriate
newsgroups and used the MS newsserver to access this and other MS
newsgroups.

Setting up Outlook Express to access Microsoft newsgroups
http://www.michaelstevenstech.com/outlookexpressnewreader.htm

Have a /wonderful/ day!
====================
[1]
http://groups.google.com/group/microsoft.public.win98.internet.outlookexpress/msg/860b4e0dbf2c802f?dmode=source
--
~PA Bear

Sammy bin Snoozin wrote:
> PA, this is the 2nd reply to a question of mine where you didn't offer any
> help! I appreciate your comments. However I would think that if you
> don't
> have a suggestion or something constructive, that you would just skip
> over
> a thread.
>
> Please consider blocking my postings from your newsreader. Browsing will
> be a much happier experience for everyone!
> --
> "PA Bear" wrote in message
> news:%23QMGmrTNIHA.5980@TK2MSFTNGP04.phx.gbl...
>> Whatever/wherever the problem is, it's not related to Outlook Express so
>> please discontinue the crossposts to the OE newsgroups. Thanks.
>>
>> (And if you're running Win2K, why did you even post to the
>> Win98/OE-specific newsgroup in the first place?)
>> --
>> Guv Bob wrote:
>>> Thanks, guys. You helped me I narrow it down...
>>>
>>> There is no anti-spam software running on my computer and OE6 looks
>>> fine.
>>> Also Verizon says 'no spam filter'.
>>>
>>> I looked at the headers on an email marked "SPAM" and see the
>>> following -
>>> this is common for all such emails...
>>>
>>> (clamdscan: 0.88/1245. spamassassin: 3.1.0. perlscan: 1.25st. Clear:RC:1
>>> (127.0.0.1):SA:1(5.4/5.0):. Processed in 6.784545 secs); Fri,
>>> 30 Nov 2007 22:10:10 +0000
>>

Sammy bin Snoozin · Joined: 29 Sep 2007 Posts: 9

"PA Bear" wrote in message @TK2MSFTNGP05.phx.gbl...
> [Crosspost to OE6 newsgroup eliminated]
>
> As the others have pointed out (and as the quoted section of your reply and
> mine illustrate), I was replying to "Guv Bob", not you.
>
> But while I have your attention...

Sorry.... if you can't stick to the topic of the thread, you don't have my attention! =O)

Bruce Hagen · Joined: 12 Aug 2007 Posts: 287

"Sammy bin Snoozin" wrote in message $rB1.1035@trnddc03...
"PA Bear" wrote in message @TK2MSFTNGP05.phx.gbl...
> [Crosspost to OE6 newsgroup eliminated]
>
> As the others have pointed out (and as the quoted section of your reply
> and
> mine illustrate), I was replying to "Guv Bob", not you.
>
> But while I have your attention...

Sorry.... if you can't stick to the topic of the thread, you don't have my
attention! =O)
__________________________________________

Line inseted to seperate messages because the poster used Quoted Printable.
__________________________________________

Learn how to post, and the corect newsgroups to ask a question in.

Use MIME / None, not: MIME / Quoted Printable.

Read these links.

Good Newsgroup Posts:
http://66.39.69.143/goodpost.htm

How to ask a newsgroup question:
http://support.microsoft.com/default.aspx/kb/555375

How Not to Get Help in Newsgroups
http://users.tpg.com.au/bzyhjr/liszt.html

Remember that everyone here is a volunter. No one works for Microsoft. If
you want their /professional/ help, contact MS Support and have your credit
card ready.

Good luck!!!
--
Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA

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