My address book doesn't have the same info as contacts

renae · Joined: 12 Aug 2007 Posts: 2

When I look at my contacts through Outllok 07, I see all information. When I
look in the address book, most of the email addresses and additional
information is missing. I don't know how to make them sync up. I have the
address book set to look at Contacts. The names are there, just not the email
address. What can I do?

Archived from group: microsoft>public>outlook>contacts

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

Verify that you have the Outlook Address Book Service displaying the correct
Contacts Folder and tell us how you did.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message @microsoft.com...
> When I look at my contacts through Outllok 07, I see all information. When
> I
> look in the address book, most of the email addresses and additional
> information is missing. I don't know how to make them sync up. I have the
> address book set to look at Contacts. The names are there, just not the
> email
> address. What can I do?

renae · Joined: 12 Aug 2007 Posts: 2

"Russ Valentine [MVP-Outlook]" wrote:

> Verify that you have the Outlook Address Book Service displaying the correct
> Contacts Folder and tell us how you did.
> --
> Russ Valentine
> [MVP-Outlook]
> "renae" wrote in message
> @microsoft.com...
> > When I look at my contacts through Outllok 07, I see all information. When
> > I
> > look in the address book, most of the email addresses and additional
> > information is missing. I don't know how to make them sync up. I have the
> > address book set to look at Contacts. The names are there, just not the
> > email
> > address. What can I do?
>
When I display the adress book, I look at the drop down on the top left and
select Contact folder which is a sub folder of the Outlook Address book.

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

That does not mean it is the correct folder. If it were, it would display
every valid, resolved electronic address in that folder, which you claim it
does not. Tell us the rest of the story of how you created this folder and
configured the Outlook Address Book Service in this profile. Tell us what
does not display that you think should.
--
Russ Valentine
[MVP-Outlook]
"renae" wrote in message @microsoft.com...
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Verify that you have the Outlook Address Book Service displaying the
>> correct
>> Contacts Folder and tell us how you did.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "renae" wrote in message
>> @microsoft.com...
>> > When I look at my contacts through Outllok 07, I see all information.
>> > When
>> > I
>> > look in the address book, most of the email addresses and additional
>> > information is missing. I don't know how to make them sync up. I have
>> > the
>> > address book set to look at Contacts. The names are there, just not the
>> > email
>> > address. What can I do?
>>
> When I display the adress book, I look at the drop down on the top left
> and
> select Contact folder which is a sub folder of the Outlook Address book.

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

renae wrote:

> When I display the adress book, I look at the drop down on the top
> left and select Contact folder which is a sub folder of the Outlook
> Address book.

In addition to what Russ asks, when you examine a contact in the Contacts
folder that doesn't appear in the address book, is that contact's email
address underlined?
--
Brian Tillman [MVP-Outlook]

Renae · Joined: 12 Aug 2007 Posts: 1

So, just to be clear. This used to work fine. I have been using Outlook for
many years. I updated to Office 07 a few months ago I don't know if this is a
result as I don't use the address book very much. I usually use my contacts
folder to view contacts. I recently wanted to make a distribution list, so I
went to the address book and saw that most of my names were missing their
email addresses although they display fine in contacts. Everything in the
contacts folder looks fine, only in the address book no email addresses.
There are a few that display and I think they are emails that I have recently
added. I think it may have been a result of the update. I have hundreds of
contacts and in the address book I have about 6 email addresses.

When I updated, I did not change anything. All that displays in the address
book is the person's name.
I didn't specifically set up anything. When I look at the options, it says
it is using my outlook contacts. What specifically would you like me to
check?

"Russ Valentine [MVP-Outlook]" wrote:

> That does not mean it is the correct folder. If it were, it would display
> every valid, resolved electronic address in that folder, which you claim it
> does not. Tell us the rest of the story of how you created this folder and
> configured the Outlook Address Book Service in this profile. Tell us what
> does not display that you think should.
> --
> Russ Valentine
> [MVP-Outlook]
> "renae" wrote in message
> @microsoft.com...
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Verify that you have the Outlook Address Book Service displaying the
> >> correct
> >> Contacts Folder and tell us how you did.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "renae" wrote in message
> >> @microsoft.com...
> >> > When I look at my contacts through Outllok 07, I see all information.
> >> > When
> >> > I
> >> > look in the address book, most of the email addresses and additional
> >> > information is missing. I don't know how to make them sync up. I have
> >> > the
> >> > address book set to look at Contacts. The names are there, just not the
> >> > email
> >> > address. What can I do?
> >>
> > When I display the adress book, I look at the drop down on the top left
> > and
> > select Contact folder which is a sub folder of the Outlook Address book.
>

Gordon · Joined: 12 Aug 2007 Posts: 152

"Renae" wrote in message @microsoft.com...
> So, just to be clear. This used to work fine. I have been using Outlook
> for
> many years. I updated to Office 07 a few months ago I don't know if this
> is a
> result as I don't use the address book very much.

And in fact the addressbook is just a view of Contacts....used when you are
composing an email.

> I usually use my contacts folder to view contacts. I recently wanted to
> make a distribution list, so I
> went to the address book

You don't make a D/L in the Addressbook - see above, You open Contacts and
do New-Distribution list.

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

Bingo. I knew there was more to this story. If you did an in place upgrade
of Outlook, you have a corrupt profile. You must create a new Outlook
profile from scratch, connect it to your previous data file, and configure
the Outlook Address Book service.
--
Russ Valentine
[MVP-Outlook]
"Renae" wrote in message @microsoft.com...
> So, just to be clear. This used to work fine. I have been using Outlook
> for
> many years. I updated to Office 07 a few months ago I don't know if this
> is a
> result as I don't use the address book very much. I usually use my
> contacts
> folder to view contacts. I recently wanted to make a distribution list, so
> I
> went to the address book and saw that most of my names were missing their
> email addresses although they display fine in contacts. Everything in the
> contacts folder looks fine, only in the address book no email addresses.
> There are a few that display and I think they are emails that I have
> recently
> added. I think it may have been a result of the update. I have hundreds of
> contacts and in the address book I have about 6 email addresses.
>
> When I updated, I did not change anything. All that displays in the
> address
> book is the person's name.
> I didn't specifically set up anything. When I look at the options, it says
> it is using my outlook contacts. What specifically would you like me to
> check?
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> That does not mean it is the correct folder. If it were, it would display
>> every valid, resolved electronic address in that folder, which you claim
>> it
>> does not. Tell us the rest of the story of how you created this folder
>> and
>> configured the Outlook Address Book Service in this profile. Tell us what
>> does not display that you think should.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "renae" wrote in message
>> @microsoft.com...
>> >
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Verify that you have the Outlook Address Book Service displaying the
>> >> correct
>> >> Contacts Folder and tell us how you did.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "renae" wrote in message
>> >> @microsoft.com...
>> >> > When I look at my contacts through Outllok 07, I see all
>> >> > information.
>> >> > When
>> >> > I
>> >> > look in the address book, most of the email addresses and additional
>> >> > information is missing. I don't know how to make them sync up. I
>> >> > have
>> >> > the
>> >> > address book set to look at Contacts. The names are there, just not
>> >> > the
>> >> > email
>> >> > address. What can I do?
>> >>
>> > When I display the adress book, I look at the drop down on the top left
>> > and
>> > select Contact folder which is a sub folder of the Outlook Address
>> > book.
>>

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

Renae wrote:

> So, just to be clear. This used to work fine. I have been using
> Outlook for many years. I updated to Office 07 a few months ago I
> don't know if this is a result as I don't use the address book very
> much. I usually use my contacts folder to view contacts.

Did you import those contacts by chance?
--
Brian Tillman [MVP-Outlook]

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