Outlook 2003 Not pulling email into maobox

John · Joined: 12 Aug 2007 Posts: 45

My outlook is not pulling correctly into the inbox. I will not recieve email
until I shutdown outlook and re-open it. I am running vista ultimate and
outlook 2003.

Archived from group: microsoft>public>outlook

Patrick · Joined: 12 Aug 2007 Posts: 14

John,

Has anyone responded to thhis thread? I have the same problem with Outlook
2003, except I'm running XP. I can go to my server through metrocast (my
isp) and see the mail on my outgoing (smtp or pop, i can never rememebr
which) and outlook wont pull mail until I restart my machine!

"John" wrote:

> My outlook is not pulling correctly into the inbox. I will not recieve email
> until I shutdown outlook and re-open it. I am running vista ultimate and
> outlook 2003.

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

Patrick wrote:

> Has anyone responded to thhis thread? I have the same problem with
> Outlook 2003, except I'm running XP. I can go to my server through
> metrocast (my isp) and see the mail on my outgoing (smtp or pop, i
> can never rememebr which) and outlook wont pull mail until I restart
> my machine!

You won't see any mail on the outgoing (SMTP) server, since there is no
mailbox there. You should see mail on the incoming (POP) server and that's
the location from which Outlook will download messages.

Exactly what happens when you click Send/Recive? What happens if you open
your account properties and click the Test button? Do you have an antivirus
program integrated into Outlook so that it tries to scan incoming and/r
outgoing mail?
--
Brian Tillman [MVP-Outlook]

Patrick · Joined: 12 Aug 2007 Posts: 14

HI Brian,

I have McAfee Security Center installed. It has been installed since I set
up my account last August. I've made no changes to my settings, nor have I
insatlled new software. Everything has been fully functional until about 5
days ago.

When I click on send/receive, the status window no longer pops to the center
of my screen, nor does the send/receive status show in the lower rt corner of
Outlook. My test emails go to my ISP server, as I can log on to their
website and verify they have been sent. I can go to the same ISP website and
see that there is mail on the server waiting to be sent to me, but Outlook
won't retrieve it.

When I went to help, detect and repair, I got 3 separate pop-ups in the
center of my screen that said Oultook was gathering the required information.
Those were the only indications I received, as no message appeared to state
whether something was detected or fixed.

If I restart my machine, all is good, for what appears to be one
send/receive. Once I try to check mail again, I get the same problem.

I have a belkin 802.11g 2.4GHz Wireless router between my cable modem and my
desktop machine. Outlook is intsallled on my Vaio desktop machine only. I
have a Mac powerbook that I use with my wireless. Incidentally, we have
Entourage installed on the mac (MS equivalent of Outlook?) and I can pull
mail off my ISP server using the Mac. Again, no changes have been made to
the Mac settings either.

My next troubleshooting step is going to be taking the wireless router out
of the system and going directly from the modem to the back of my machine. I
know it sounds funny, but a couple weeks ago, I had Outlook service but no
internet capability. Once I reset the Wireless router, I had internet
service again.

Thanks for your reply, and I'll post whether removing my wireless from the
system makes a difference.

Patrick

"Brian Tillman" wrote:

> Patrick wrote:
>
> > Has anyone responded to thhis thread? I have the same problem with
> > Outlook 2003, except I'm running XP. I can go to my server through
> > metrocast (my isp) and see the mail on my outgoing (smtp or pop, i
> > can never rememebr which) and outlook wont pull mail until I restart
> > my machine!
>
> You won't see any mail on the outgoing (SMTP) server, since there is no
> mailbox there. You should see mail on the incoming (POP) server and that's
> the location from which Outlook will download messages.
>
> Exactly what happens when you click Send/Recive? What happens if you open
> your account properties and click the Test button? Do you have an antivirus
> program integrated into Outlook so that it tries to scan incoming and/r
> outgoing mail?
> --
> Brian Tillman [MVP-Outlook]
>
>

Patrick · Joined: 12 Aug 2007 Posts: 14

Removal of wireless modem didn't fix problem

"Patrick" wrote:

> HI Brian,
>
> I have McAfee Security Center installed. It has been installed since I set
> up my account last August. I've made no changes to my settings, nor have I
> insatlled new software. Everything has been fully functional until about 5
> days ago.
>
> When I click on send/receive, the status window no longer pops to the center
> of my screen, nor does the send/receive status show in the lower rt corner of
> Outlook. My test emails go to my ISP server, as I can log on to their
> website and verify they have been sent. I can go to the same ISP website and
> see that there is mail on the server waiting to be sent to me, but Outlook
> won't retrieve it.
>
> When I went to help, detect and repair, I got 3 separate pop-ups in the
> center of my screen that said Oultook was gathering the required information.
> Those were the only indications I received, as no message appeared to state
> whether something was detected or fixed.
>
> If I restart my machine, all is good, for what appears to be one
> send/receive. Once I try to check mail again, I get the same problem.
>
> I have a belkin 802.11g 2.4GHz Wireless router between my cable modem and my
> desktop machine. Outlook is intsallled on my Vaio desktop machine only. I
> have a Mac powerbook that I use with my wireless. Incidentally, we have
> Entourage installed on the mac (MS equivalent of Outlook?) and I can pull
> mail off my ISP server using the Mac. Again, no changes have been made to
> the Mac settings either.
>
> My next troubleshooting step is going to be taking the wireless router out
> of the system and going directly from the modem to the back of my machine. I
> know it sounds funny, but a couple weeks ago, I had Outlook service but no
> internet capability. Once I reset the Wireless router, I had internet
> service again.
>
> Thanks for your reply, and I'll post whether removing my wireless from the
> system makes a difference.
>
> Patrick
>
> "Brian Tillman" wrote:
>
> > Patrick wrote:
> >
> > > Has anyone responded to thhis thread? I have the same problem with
> > > Outlook 2003, except I'm running XP. I can go to my server through
> > > metrocast (my isp) and see the mail on my outgoing (smtp or pop, i
> > > can never rememebr which) and outlook wont pull mail until I restart
> > > my machine!
> >
> > You won't see any mail on the outgoing (SMTP) server, since there is no
> > mailbox there. You should see mail on the incoming (POP) server and that's
> > the location from which Outlook will download messages.
> >
> > Exactly what happens when you click Send/Recive? What happens if you open
> > your account properties and click the Test button? Do you have an antivirus
> > program integrated into Outlook so that it tries to scan incoming and/r
> > outgoing mail?
> > --
> > Brian Tillman [MVP-Outlook]
> >
> >

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

Patrick wrote:

> I have McAfee Security Center installed. It has been installed since
> I set up my account last August. I've made no changes to my
> settings, nor have I insatlled new software. Everything has been
> fully functional until about 5 days ago.

You haven't installed anything _that you know about_. However, McAfee
updates itself, does it not? How do you know that it didn't update itself
five days ago and screw something up? Do you have the mail scanning feature
enabled? If I were testing this setup, I'd completely disable the internet
security suite until I know what was happening.
--
Brian Tillman [MVP-Outlook]

Barry · Joined: 12 Aug 2007 Posts: 3

I have the same issue. My wife and each have our own accounts under XP. Under
my account, Outlook 2003 will send/receive after I press the button. Under my
wife's account, pressing send/receive does nothing. You have to exit Outlook
and restart; then it begins downloading.

I use Live OneCare, no Symantec, McAffe or otherwise loaded. Also, this
happened immediately after loading Windows XP and Office 2003 onto a new PC.
My account was set up first. The .pst files were manually recovered from the
old hard drive.

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