Outlook 2007 + Vista + Toshiba Copier printing problem

Brian Hoyt · Joined: 14 Aug 2007 Posts: 2

We are having an issue with Outlook 2007 on Vista when printing to Toshiba
copiers that require a code. The same printers work in either Outlook 2007
on XP or any other Office 2007 app on Vista. The problem is only exhibited
on Outlook 2007 on Vista. When printing to the copiers a prompt should
appear for the user to enter their code for tracking purposes. The code
doesn't appear however. The print job is sent but ignored by the copier
without the code. I am not sure if this is an Outlook/Vista bug or Toshiba
print driver bug. Any suggestions?

Brian Hoyt

Archived from group: microsoft>public>outlook>printing

BillR [MVP] · Joined: 12 Aug 2007 Posts: 54

I'd say Toshiba compatibility with Vista. Chase up Toshiba.

--
Bill R MVP
"Brian Hoyt" wrote in message @TK2MSFTNGP04.phx.gbl...
> We are having an issue with Outlook 2007 on Vista when printing to Toshiba
> copiers that require a code. The same printers work in either Outlook
> 2007 on XP or any other Office 2007 app on Vista. The problem is only
> exhibited on Outlook 2007 on Vista. When printing to the copiers a prompt
> should appear for the user to enter their code for tracking purposes. The
> code doesn't appear however. The print job is sent but ignored by the
> copier without the code. I am not sure if this is an Outlook/Vista bug or
> Toshiba print driver bug. Any suggestions?
>
> Brian Hoyt
>

Brian Hoyt · Joined: 14 Aug 2007 Posts: 2

I am following up with them as well, but it does work fine in all other
Office Apps, it is only an Outlook problem. It seems that Outlook uses a
different print processor that the rest of Office. I fear this will result
in finger pointing between Toshiba and Microsoft.

Brian Hoyt

"BillR [MVP]" wrote in message @microsoft.com...
> I'd say Toshiba compatibility with Vista. Chase up Toshiba.
>
> --
> Bill R MVP
> "Brian Hoyt" wrote in message
> @TK2MSFTNGP04.phx.gbl...
>> We are having an issue with Outlook 2007 on Vista when printing to
>> Toshiba copiers that require a code. The same printers work in either
>> Outlook 2007 on XP or any other Office 2007 app on Vista. The problem is
>> only exhibited on Outlook 2007 on Vista. When printing to the copiers a
>> prompt should appear for the user to enter their code for tracking
>> purposes. The code doesn't appear however. The print job is sent but
>> ignored by the copier without the code. I am not sure if this is an
>> Outlook/Vista bug or Toshiba print driver bug. Any suggestions?
>>
>> Brian Hoyt
>>
>

BillR [MVP] · Joined: 12 Aug 2007 Posts: 54

they'll blame each other.

--
Bill R MVP
"Brian Hoyt" wrote in message
news:%23eqFMRC5HHA.5724@TK2MSFTNGP05.phx.gbl...
>I am following up with them as well, but it does work fine in all other
>Office Apps, it is only an Outlook problem. It seems that Outlook uses a
>different print processor that the rest of Office. I fear this will result
>in finger pointing between Toshiba and Microsoft.
>
> Brian Hoyt
>
> "BillR [MVP]" wrote in message
> @microsoft.com...
>> I'd say Toshiba compatibility with Vista. Chase up Toshiba.
>>
>> --
>> Bill R MVP
>> "Brian Hoyt" wrote in message
>> @TK2MSFTNGP04.phx.gbl...
>>> We are having an issue with Outlook 2007 on Vista when printing to
>>> Toshiba copiers that require a code. The same printers work in either
>>> Outlook 2007 on XP or any other Office 2007 app on Vista. The problem
>>> is only exhibited on Outlook 2007 on Vista. When printing to the
>>> copiers a prompt should appear for the user to enter their code for
>>> tracking purposes. The code doesn't appear however. The print job is
>>> sent but ignored by the copier without the code. I am not sure if this
>>> is an Outlook/Vista bug or Toshiba print driver bug. Any suggestions?
>>>
>>> Brian Hoyt
>>>
>>
>
>

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