Outlook 2007 bug with User defined Message format preference

HealthcareIT · Joined: 27 Feb 2008 Posts: 2

Approximately a month ago, (users cannot remember when exactly) Outlook 2007
stopped saving user preferences for Message Format. Users seem to think that
is related to updates being installed for Outlook 2007 but I have not been
able to verify this yet.

What I have been able to verify is that when a user goes to Tools > Options>
Mail Format and changes the Message format to "plain text" that the change
does not stick after a logoff or reboot. I have confirmed that this is
happening on various workstations regardless of user privelages.

Please help as this is affecting senior management users.

Thank you.

Archived from group: microsoft>public>outlook>general

Roady [MVP] · Joined: 12 Aug 2007 Posts: 536

You're describing an issue and not a bug. From the information provided it
appears that the user profiles either doesn't get properly unloaded or saved
during logoff. Start with checking the Event Viewer and modified dates of
the user profile (mainly ntuser.dat).

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"HealthcareIT" wrote in message @microsoft.com...
> Approximately a month ago, (users cannot remember when exactly) Outlook
> 2007
> stopped saving user preferences for Message Format. Users seem to think
> that
> is related to updates being installed for Outlook 2007 but I have not been
> able to verify this yet.
>
> What I have been able to verify is that when a user goes to Tools >
> Options>
> Mail Format and changes the Message format to "plain text" that the change
> does not stick after a logoff or reboot. I have confirmed that this is
> happening on various workstations regardless of user privelages.
>
> Please help as this is affecting senior management users.
>
> Thank you.

HealthcareIT · Joined: 27 Feb 2008 Posts: 2

If it just started after an update, than that suggests a bug to me.
Regardless, there are no errors in the event log. I've run Office
Diagnostics in Outlook 2007 on numerous affected machines and also not found
any issues. This is only affecting our 2007 users, not our 2003 users.

I did find an informational Event but no acutual errors:
Information
Event Source: Outlook
Event Category: None
Event ID: 30
Date: 2/27/2008
Time: 10:04:04 AM
User: N/A
Computer: DOM11-30064656
Description:
The store C:\Documents and Settings\*USER*\Local Settings\Application
Data\Microsoft\Outlook\outlook.ost is being reconciled with the indexer for
the following reason: Non-matching max change numbers.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

--
“The books we read should be chosen with great care, that they may be, as an
Egyptian king wrote over his library, "The medicines of the soul."” Oliver
Wendell Holmes

"Roady [MVP]" wrote:

> You're describing an issue and not a bug. From the information provided it
> appears that the user profiles either doesn't get properly unloaded or saved
> during logoff. Start with checking the Event Viewer and modified dates of
> the user profile (mainly ntuser.dat).
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "HealthcareIT" wrote in message
> @microsoft.com...
> > Approximately a month ago, (users cannot remember when exactly) Outlook
> > 2007
> > stopped saving user preferences for Message Format. Users seem to think
> > that
> > is related to updates being installed for Outlook 2007 but I have not been
> > able to verify this yet.
> >
> > What I have been able to verify is that when a user goes to Tools >
> > Options>
> > Mail Format and changes the Message format to "plain text" that the change
> > does not stick after a logoff or reboot. I have confirmed that this is
> > happening on various workstations regardless of user privelages.
> >
> > Please help as this is affecting senior management users.
> >
> > Thank you.
>
>

Roady [MVP] · Joined: 12 Aug 2007 Posts: 536

Any other modified setting is correctly saved?
Are you using Roaming Profiles?

Additionally see;
http://support.microsoft.com/kb/837115

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"HealthcareIT" wrote in message @microsoft.com...
> If it just started after an update, than that suggests a bug to me.
> Regardless, there are no errors in the event log. I've run Office
> Diagnostics in Outlook 2007 on numerous affected machines and also not
> found
> any issues. This is only affecting our 2007 users, not our 2003 users.
>
> I did find an informational Event but no acutual errors:
> Information
> Event Source: Outlook
> Event Category: None
> Event ID: 30
> Date: 2/27/2008
> Time: 10:04:04 AM
> User: N/A
> Computer: DOM11-30064656
> Description:
> The store C:\Documents and Settings\*USER*\Local Settings\Application
> Data\Microsoft\Outlook\outlook.ost is being reconciled with the indexer
> for
> the following reason: Non-matching max change numbers.
>
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
>
> --
> “The books we read should be chosen with great care, that they may be, as
> an
> Egyptian king wrote over his library, "The medicines of the soul."” Oliver
> Wendell Holmes
>
>
>
>
> "Roady [MVP]" wrote:
>
>> You're describing an issue and not a bug. From the information provided
>> it
>> appears that the user profiles either doesn't get properly unloaded or
>> saved
>> during logoff. Start with checking the Event Viewer and modified dates of
>> the user profile (mainly ntuser.dat).
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "HealthcareIT" wrote in message
>> @microsoft.com...
>> > Approximately a month ago, (users cannot remember when exactly) Outlook
>> > 2007
>> > stopped saving user preferences for Message Format. Users seem to
>> > think
>> > that
>> > is related to updates being installed for Outlook 2007 but I have not
>> > been
>> > able to verify this yet.
>> >
>> > What I have been able to verify is that when a user goes to Tools >
>> > Options>
>> > Mail Format and changes the Message format to "plain text" that the
>> > change
>> > does not stick after a logoff or reboot. I have confirmed that this is
>> > happening on various workstations regardless of user privelages.
>> >
>> > Please help as this is affecting senior management users.
>> >
>> > Thank you.
>>
>>

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