Outlook contact not showing up in contacts

James Piper · Joined: 16 Aug 2007 Posts: 2

Background
Systems Running:
EXCHANGE 2003
Outlook 2003
Blackberry enterprise server

Problem:
User sitting at his PC types a new outlook contact and saves it
It immediately shows up on his blackberry
However when he types a new mail message and hits the to button, the contact
is not found.
I further tested this by going to the users Outlook Web account and it works
fine
I called Blackberry and they say something on his PC is wrong
The system is barely 4 months old

I am NOT using the blackberry desktop manager program so please don't
mention that when you reply

Blackberry support says to redo the MAPI Profile on the PC
Tried that but did not fix

Any thoughts

Archived from group: microsoft>public>outlook>contacts

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

Not enough information here. I would examine how the Contact is created. I
would verify that the Contact is created in the same folder you are
displaying in the Outlook Address Book view and that the electronic address
is resolved.
--
Russ Valentine
[MVP-Outlook]
"James Piper" wrote in message @microsoft.com...
> Background
> Systems Running:
> EXCHANGE 2003
> Outlook 2003
> Blackberry enterprise server
>
> Problem:
> User sitting at his PC types a new outlook contact and saves it
> It immediately shows up on his blackberry
> However when he types a new mail message and hits the to button, the
> contact
> is not found.
> I further tested this by going to the users Outlook Web account and it
> works
> fine
> I called Blackberry and they say something on his PC is wrong
> The system is barely 4 months old
>
> I am NOT using the blackberry desktop manager program so please don't
> mention that when you reply
>
> Blackberry support says to redo the MAPI Profile on the PC
> Tried that but did not fix
>
> Any thoughts
>
>
>
>

James Piper · Joined: 16 Aug 2007 Posts: 2

I got on the machine myself and opened outlook and added a new contact
It appears on the blackberry but not in the contact list when you hit to
while composing a new mail message

"Russ Valentine [MVP-Outlook]" wrote:

> Not enough information here. I would examine how the Contact is created. I
> would verify that the Contact is created in the same folder you are
> displaying in the Outlook Address Book view and that the electronic address
> is resolved.
> --
> Russ Valentine
> [MVP-Outlook]
> "James Piper" wrote in message
> @microsoft.com...
> > Background
> > Systems Running:
> > EXCHANGE 2003
> > Outlook 2003
> > Blackberry enterprise server
> >
> > Problem:
> > User sitting at his PC types a new outlook contact and saves it
> > It immediately shows up on his blackberry
> > However when he types a new mail message and hits the to button, the
> > contact
> > is not found.
> > I further tested this by going to the users Outlook Web account and it
> > works
> > fine
> > I called Blackberry and they say something on his PC is wrong
> > The system is barely 4 months old
> >
> > I am NOT using the blackberry desktop manager program so please don't
> > mention that when you reply
> >
> > Blackberry support says to redo the MAPI Profile on the PC
> > Tried that but did not fix
> >
> > Any thoughts
> >
> >
> >
> >
>

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

If you are assured your Outlook Address Book Service is installed and
configured correctly in that profile, then that leaves Blackberry as the
only remaining culprit.
There are no reports of the Outlook Address Book Service simply failing on
its own for no reason.
--
Russ Valentine
[MVP-Outlook]
"James Piper" wrote in message @microsoft.com...
>I got on the machine myself and opened outlook and added a new contact
> It appears on the blackberry but not in the contact list when you hit to
> while composing a new mail message
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Not enough information here. I would examine how the Contact is created.
>> I
>> would verify that the Contact is created in the same folder you are
>> displaying in the Outlook Address Book view and that the electronic
>> address
>> is resolved.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "James Piper" wrote in message
>> @microsoft.com...
>> > Background
>> > Systems Running:
>> > EXCHANGE 2003
>> > Outlook 2003
>> > Blackberry enterprise server
>> >
>> > Problem:
>> > User sitting at his PC types a new outlook contact and saves it
>> > It immediately shows up on his blackberry
>> > However when he types a new mail message and hits the to button, the
>> > contact
>> > is not found.
>> > I further tested this by going to the users Outlook Web account and it
>> > works
>> > fine
>> > I called Blackberry and they say something on his PC is wrong
>> > The system is barely 4 months old
>> >
>> > I am NOT using the blackberry desktop manager program so please don't
>> > mention that when you reply
>> >
>> > Blackberry support says to redo the MAPI Profile on the PC
>> > Tried that but did not fix
>> >
>> > Any thoughts
>> >
>> >
>> >
>> >
>>

Judy Gleeson \(MVP Outloo · Joined: 10 Jan 2008 Posts: 40

Are you sure you are not confusing autocompletion with autoresolution? Have
you typed the name in the to... field and clicked Check Names (CRTL K)?
Does it resolve?

Does the Contact appear in the primary Contact folder when you open that
folder and look in it? If so, you need to configure that folder as an
address book - Russ posts instructions on how to do this almost daily. Once
it's configuered as an address book the to... field will find it.

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant

There are various articles about using Outlook here:
www.judygleeson.com/articles.aspx
Canberra, Australia

"What do we live for, if it is not to make life less difficult for each
other?"
George Eliot
"Russ Valentine [MVP-Outlook]" wrote in message @microsoft.com...
> If you are assured your Outlook Address Book Service is installed and
> configured correctly in that profile, then that leaves Blackberry as the
> only remaining culprit.
> There are no reports of the Outlook Address Book Service simply failing on
> its own for no reason.
> --
> Russ Valentine
> [MVP-Outlook]
> "James Piper" wrote in message
> @microsoft.com...
>>I got on the machine myself and opened outlook and added a new contact
>> It appears on the blackberry but not in the contact list when you hit to
>> while composing a new mail message
>>
>> "Russ Valentine [MVP-Outlook]" wrote:
>>
>>> Not enough information here. I would examine how the Contact is created.
>>> I
>>> would verify that the Contact is created in the same folder you are
>>> displaying in the Outlook Address Book view and that the electronic
>>> address
>>> is resolved.
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "James Piper" wrote in message
>>> @microsoft.com...
>>> > Background
>>> > Systems Running:
>>> > EXCHANGE 2003
>>> > Outlook 2003
>>> > Blackberry enterprise server
>>> >
>>> > Problem:
>>> > User sitting at his PC types a new outlook contact and saves it
>>> > It immediately shows up on his blackberry
>>> > However when he types a new mail message and hits the to button, the
>>> > contact
>>> > is not found.
>>> > I further tested this by going to the users Outlook Web account and it
>>> > works
>>> > fine
>>> > I called Blackberry and they say something on his PC is wrong
>>> > The system is barely 4 months old
>>> >
>>> > I am NOT using the blackberry desktop manager program so please don't
>>> > mention that when you reply
>>> >
>>> > Blackberry support says to redo the MAPI Profile on the PC
>>> > Tried that but did not fix
>>> >
>>> > Any thoughts
>>> >
>>> >
>>> >
>>> >
>>>
>

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