Outlook2003 client not receiving email, but WebAccess is rec

goplayoutside · Joined: 27 Feb 2008 Posts: 4

An Outlook 2003 SP2 client stopped receiving email yesterday; however, the
email is available on the WebAccess Account. We are running an exchange
server.

Also, down on the lower right hand side, where Outlook gives the status, ie.
'Connected', 'Offline', 'All folders are up to date' displays, "Waiting to
updates folders' for a longer than usual amount of time.

Even when I click on the 'Send/Receive' icon, the mailbox does not populate
with new emails. The status says, 'Waiting to update folders' then says "all
folder are up to date," but no new email appears. The exhange server has a
limit on the amount of space a user can have, but this user is way under his
limit.

I'm at a loss for how to help. Can you help?

Archived from group: microsoft>public>outlook>general

Roady [MVP] · Joined: 12 Aug 2007 Posts: 536

Tried it with a new ost-file already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"goplayoutside" wrote in message @microsoft.com...
> An Outlook 2003 SP2 client stopped receiving email yesterday; however, the
> email is available on the WebAccess Account. We are running an exchange
> server.
>
> Also, down on the lower right hand side, where Outlook gives the status,
> ie.
> 'Connected', 'Offline', 'All folders are up to date' displays, "Waiting to
> updates folders' for a longer than usual amount of time.
>
> Even when I click on the 'Send/Receive' icon, the mailbox does not
> populate
> with new emails. The status says, 'Waiting to update folders' then says
> "all
> folder are up to date," but no new email appears. The exhange server has
> a
> limit on the amount of space a user can have, but this user is way under
> his
> limit.
>
> I'm at a loss for how to help. Can you help?

goplayoutside · Joined: 27 Feb 2008 Posts: 4

I'm sorry Roady, I don't know what an ost-file is, so My answer would be No.
I have not tried it. How do I get it?

"Roady [MVP]" wrote:

> Tried it with a new ost-file already?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "goplayoutside" wrote in message
> @microsoft.com...
> > An Outlook 2003 SP2 client stopped receiving email yesterday; however, the
> > email is available on the WebAccess Account. We are running an exchange
> > server.
> >
> > Also, down on the lower right hand side, where Outlook gives the status,
> > ie.
> > 'Connected', 'Offline', 'All folders are up to date' displays, "Waiting to
> > updates folders' for a longer than usual amount of time.
> >
> > Even when I click on the 'Send/Receive' icon, the mailbox does not
> > populate
> > with new emails. The status says, 'Waiting to update folders' then says
> > "all
> > folder are up to date," but no new email appears. The exhange server has
> > a
> > limit on the amount of space a user can have, but this user is way under
> > his
> > limit.
> >
> > I'm at a loss for how to help. Can you help?
>

goplayoutside · Joined: 27 Feb 2008 Posts: 4

So I google ost and I have taken him offline and put him back online, but
that didn't do anything either. Is that what you mean?

"Roady [MVP]" wrote:

> Tried it with a new ost-file already?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "goplayoutside" wrote in message
> @microsoft.com...
> > An Outlook 2003 SP2 client stopped receiving email yesterday; however, the
> > email is available on the WebAccess Account. We are running an exchange
> > server.
> >
> > Also, down on the lower right hand side, where Outlook gives the status,
> > ie.
> > 'Connected', 'Offline', 'All folders are up to date' displays, "Waiting to
> > updates folders' for a longer than usual amount of time.
> >
> > Even when I click on the 'Send/Receive' icon, the mailbox does not
> > populate
> > with new emails. The status says, 'Waiting to update folders' then says
> > "all
> > folder are up to date," but no new email appears. The exhange server has
> > a
> > limit on the amount of space a user can have, but this user is way under
> > his
> > limit.
> >
> > I'm at a loss for how to help. Can you help?
>

Roady [MVP] · Joined: 12 Aug 2007 Posts: 536

The ost-file is the local cache for when Cached Exchange Mode is enabled.
Rename this file to .old when Outlook is closed. When you now start Outlook,
it will rebuild automatically.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"goplayoutside" wrote in message @microsoft.com...
> So I google ost and I have taken him offline and put him back online, but
> that didn't do anything either. Is that what you mean?
>
> "Roady [MVP]" wrote:
>
>> Tried it with a new ost-file already?
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "goplayoutside" wrote in
>> message
>> @microsoft.com...
>> > An Outlook 2003 SP2 client stopped receiving email yesterday; however,
>> > the
>> > email is available on the WebAccess Account. We are running an
>> > exchange
>> > server.
>> >
>> > Also, down on the lower right hand side, where Outlook gives the
>> > status,
>> > ie.
>> > 'Connected', 'Offline', 'All folders are up to date' displays, "Waiting
>> > to
>> > updates folders' for a longer than usual amount of time.
>> >
>> > Even when I click on the 'Send/Receive' icon, the mailbox does not
>> > populate
>> > with new emails. The status says, 'Waiting to update folders' then
>> > says
>> > "all
>> > folder are up to date," but no new email appears. The exhange server
>> > has
>> > a
>> > limit on the amount of space a user can have, but this user is way
>> > under
>> > his
>> > limit.
>> >
>> > I'm at a loss for how to help. Can you help?
>>

goplayoutside · Joined: 27 Feb 2008 Posts: 4

Roady,

That seems to have done the trick. Thank you very much!

"Roady [MVP]" wrote:

> The ost-file is the local cache for when Cached Exchange Mode is enabled.
> Rename this file to .old when Outlook is closed. When you now start Outlook,
> it will rebuild automatically.
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "goplayoutside" wrote in message
> @microsoft.com...
> > So I google ost and I have taken him offline and put him back online, but
> > that didn't do anything either. Is that what you mean?
> >
> > "Roady [MVP]" wrote:
> >
> >> Tried it with a new ost-file already?
> >>
> >> --
> >> Robert Sparnaaij [MVP-Outlook]
> >> Coauthor, Configuring Microsoft Outlook 2003
> >> http://www.howto-outlook.com/
> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
> >>
> >> http://www.msoutlook.info/
> >> Real World Questions, Real World Answers
> >>
> >> -----
> >>
> >> "goplayoutside" wrote in
> >> message
> >> @microsoft.com...
> >> > An Outlook 2003 SP2 client stopped receiving email yesterday; however,
> >> > the
> >> > email is available on the WebAccess Account. We are running an
> >> > exchange
> >> > server.
> >> >
> >> > Also, down on the lower right hand side, where Outlook gives the
> >> > status,
> >> > ie.
> >> > 'Connected', 'Offline', 'All folders are up to date' displays, "Waiting
> >> > to
> >> > updates folders' for a longer than usual amount of time.
> >> >
> >> > Even when I click on the 'Send/Receive' icon, the mailbox does not
> >> > populate
> >> > with new emails. The status says, 'Waiting to update folders' then
> >> > says
> >> > "all
> >> > folder are up to date," but no new email appears. The exhange server
> >> > has
> >> > a
> >> > limit on the amount of space a user can have, but this user is way
> >> > under
> >> > his
> >> > limit.
> >> >
> >> > I'm at a loss for how to help. Can you help?
> >>
>

Roady [MVP] · Joined: 12 Aug 2007 Posts: 536

You're welcome! Smile

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"goplayoutside" wrote in message @microsoft.com...
> Roady,
>
> That seems to have done the trick. Thank you very much!
>
> "Roady [MVP]" wrote:
>
>> The ost-file is the local cache for when Cached Exchange Mode is enabled.
>> Rename this file to .old when Outlook is closed. When you now start
>> Outlook,
>> it will rebuild automatically.
>>
>> --
>> Robert Sparnaaij [MVP-Outlook]
>> Coauthor, Configuring Microsoft Outlook 2003
>> http://www.howto-outlook.com/
>> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>>
>> http://www.msoutlook.info/
>> Real World Questions, Real World Answers
>>
>> -----
>>
>> "goplayoutside" wrote in
>> message
>> @microsoft.com...
>> > So I google ost and I have taken him offline and put him back online,
>> > but
>> > that didn't do anything either. Is that what you mean?
>> >
>> > "Roady [MVP]" wrote:
>> >
>> >> Tried it with a new ost-file already?
>> >>
>> >> --
>> >> Robert Sparnaaij [MVP-Outlook]
>> >> Coauthor, Configuring Microsoft Outlook 2003
>> >> http://www.howto-outlook.com/
>> >> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>> >>
>> >> http://www.msoutlook.info/
>> >> Real World Questions, Real World Answers
>> >>
>> >> -----
>> >>
>> >> "goplayoutside" wrote in
>> >> message
>> >> @microsoft.com...
>> >> > An Outlook 2003 SP2 client stopped receiving email yesterday;
>> >> > however,
>> >> > the
>> >> > email is available on the WebAccess Account. We are running an
>> >> > exchange
>> >> > server.
>> >> >
>> >> > Also, down on the lower right hand side, where Outlook gives the
>> >> > status,
>> >> > ie.
>> >> > 'Connected', 'Offline', 'All folders are up to date' displays,
>> >> > "Waiting
>> >> > to
>> >> > updates folders' for a longer than usual amount of time.
>> >> >
>> >> > Even when I click on the 'Send/Receive' icon, the mailbox does not
>> >> > populate
>> >> > with new emails. The status says, 'Waiting to update folders' then
>> >> > says
>> >> > "all
>> >> > folder are up to date," but no new email appears. The exhange
>> >> > server
>> >> > has
>> >> > a
>> >> > limit on the amount of space a user can have, but this user is way
>> >> > under
>> >> > his
>> >> > limit.
>> >> >
>> >> > I'm at a loss for how to help. Can you help?
>> >>
>>

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