REPLYBODY and printing errors

Steve · Joined: 12 Aug 2007 Posts: 37

I'm running Outlook 2007. Recently, when I print an email message that
contains a reply to a previous email therein, it prints funny. The text
"REPLYBODY:" is shown at the top of the printed email, with a few previous
emails indented, followed by my current reply not indented (ala REPLYBODY:)
followed by some of the other previous emails (in the thread) not indented
(ala REPLYBODY:).

I have rebooted.
I have installed all Outlook updates.
Same issue occurs if I print to Acrobat (same formatting is outputted) (it
is not a printer issue).
I've checked all my settings and don't see how any have been changed/are out
of the normal.
Problem started happening earlier this week...didn't occur before.

Thoughts? Thanks in advance.

Archived from group: microsoft>public>outlook>printing

BillR [MVP] · Joined: 12 Aug 2007 Posts: 54

Do you have a Header set up in your Memo Print Style?

--
Bill R MVP
"Steve" wrote in message @microsoft.com...
> I'm running Outlook 2007. Recently, when I print an email message that
> contains a reply to a previous email therein, it prints funny. The text
> "REPLYBODY:" is shown at the top of the printed email, with a few previous
> emails indented, followed by my current reply not indented (ala
> REPLYBODY:)
> followed by some of the other previous emails (in the thread) not indented
> (ala REPLYBODY:).
>
> I have rebooted.
> I have installed all Outlook updates.
> Same issue occurs if I print to Acrobat (same formatting is outputted) (it
> is not a printer issue).
> I've checked all my settings and don't see how any have been changed/are
> out
> of the normal.
> Problem started happening earlier this week...didn't occur before.
>
> Thoughts? Thanks in advance.

Steve · Joined: 12 Aug 2007 Posts: 37

No header is set up. There is a footer displaying the page number ("[Page
#]").

"BillR [MVP]" wrote:

> Do you have a Header set up in your Memo Print Style?
>
> --
> Bill R MVP

Steve · Joined: 12 Aug 2007 Posts: 37

No Header.
Yes Footer ([Page #])

"BillR [MVP]" wrote:

> Do you have a Header set up in your Memo Print Style?
>
> --
> Bill R MVP
> "Steve" wrote in message
> @microsoft.com...
> > I'm running Outlook 2007. Recently, when I print an email message that
> > contains a reply to a previous email therein, it prints funny. The text
> > "REPLYBODY:" is shown at the top of the printed email, with a few previous
> > emails indented, followed by my current reply not indented (ala
> > REPLYBODY:)
> > followed by some of the other previous emails (in the thread) not indented
> > (ala REPLYBODY:).
> >
> > I have rebooted.
> > I have installed all Outlook updates.
> > Same issue occurs if I print to Acrobat (same formatting is outputted) (it
> > is not a printer issue).
> > I've checked all my settings and don't see how any have been changed/are
> > out
> > of the normal.
> > Problem started happening earlier this week...didn't occur before.
> >
> > Thoughts? Thanks in advance.
>

Steve · Joined: 12 Aug 2007 Posts: 37

Also, it doesn't happen on every email I go to print, just certain ones.
The ones that have the issue appear to all be in HTML format, although most
HTML format emails print just fine.

BillR [MVP] · Joined: 12 Aug 2007 Posts: 54

The only thing I can think of is tha tit might have to do with the new Next
and Last navigation in Outlook 2007 replied emails.

If you view the html source of those emails can you see the text
"replybody".

--
Bill R MVP
"Steve" wrote in message @microsoft.com...
> Also, it doesn't happen on every email I go to print, just certain ones.
> The ones that have the issue appear to all be in HTML format, although
> most
> HTML format emails print just fine.

Steve · Joined: 12 Aug 2007 Posts: 37

I'm not really sure how to view the html source...

If I "save as" html, "REPLYBODY" is in the resulting hml file.

Thanks for your help on this.

"BillR [MVP]" wrote:

> The only thing I can think of is tha tit might have to do with the new Next
> and Last navigation in Outlook 2007 replied emails.
>
> If you view the html source of those emails can you see the text
> "replybody".
>

BillR [MVP] · Joined: 12 Aug 2007 Posts: 54

right-click on the email message body in the reading pane and select "view
Source" and see if it is there before you save.

Do you have any add-ins installed that might be messing with the body of the
email?

--
Bill R MVP
"Steve" wrote in message @microsoft.com...
> I'm not really sure how to view the html source...
>
> If I "save as" html, "REPLYBODY" is in the resulting hml file.
>
> Thanks for your help on this.
>
> "BillR [MVP]" wrote:
>
>> The only thing I can think of is tha tit might have to do with the new
>> Next
>> and Last navigation in Outlook 2007 replied emails.
>>
>> If you view the html source of those emails can you see the text
>> "replybody".
>>

Steve · Joined: 12 Aug 2007 Posts: 37

Viewing source...REPLYBODY is NOT in the resulting HTML.

Add-ins installed: SpeedFiler, Anagram, Attachment Alarm, PDFMOutlook
(Acrobat) and a few Microsoft ones (mobile services, vba, windows search). I
wouldn't think any of them mess with how something prints.

Thanks.

Steve

BillR [MVP] · Joined: 12 Aug 2007 Posts: 54

I wouldn't think so but it might be worthwhile disabling them and see how it
goes. The Adobe add-in has caused some other issues. Anagram works with text
so there's a slim chance it might be the cause. Try with those two disabled.

--
Bill R MVP
"Steve" wrote in message @microsoft.com...
> Viewing source...REPLYBODY is NOT in the resulting HTML.
>
> Add-ins installed: SpeedFiler, Anagram, Attachment Alarm, PDFMOutlook
> (Acrobat) and a few Microsoft ones (mobile services, vba, windows search).
> I
> wouldn't think any of them mess with how something prints.
>
> Thanks.
>
> Steve

Steve · Joined: 12 Aug 2007 Posts: 37

Disabled Anagram. No luck.
Disabled Attachment plug-in. No luck.
Disabled SpeedFiler. No luck.
Disabled all three. No luck.
Closed and restarted Outlook (with all three disabled). No luck.

When I try to disable any of the other plugins (including Adobe), I receive
an error that "The connected state of office add-ins required is
HKEY_LOCAL_MACHINE cannot be changed." Thus, I can't seem to disable the
Adobe plugin.

Ran Acrobat repair...still can't disable plugin.

Other ideas?

Thanks.

"BillR [MVP]" wrote:

> I wouldn't think so but it might be worthwhile disabling them and see how it
> goes. The Adobe add-in has caused some other issues. Anagram works with text
> so there's a slim chance it might be the cause. Try with those two disabled.

BillR [MVP] · Joined: 12 Aug 2007 Posts: 54

Which version of Adobe is this? Maybe an update to Adobe will help and/or
allow disabling of the plug-in.

--
Bill R MVP
"Steve" wrote in message @microsoft.com...
> Disabled Anagram. No luck.
> Disabled Attachment plug-in. No luck.
> Disabled SpeedFiler. No luck.
> Disabled all three. No luck.
> Closed and restarted Outlook (with all three disabled). No luck.
>
> When I try to disable any of the other plugins (including Adobe), I
> receive
> an error that "The connected state of office add-ins required is
> HKEY_LOCAL_MACHINE cannot be changed." Thus, I can't seem to disable the
> Adobe plugin.
>
> Ran Acrobat repair...still can't disable plugin.
>
> Other ideas?
>
> Thanks.
>
> "BillR [MVP]" wrote:
>
>> I wouldn't think so but it might be worthwhile disabling them and see how
>> it
>> goes. The Adobe add-in has caused some other issues. Anagram works with
>> text
>> so there's a slim chance it might be the cause. Try with those two
>> disabled.
>

Steve · Joined: 12 Aug 2007 Posts: 37

It is (on my work computer) Acrobat Professional version 8.x ... it has been
updated to latest version.

"BillR [MVP]" wrote:

> Which version of Adobe is this? Maybe an update to Adobe will help and/or
> allow disabling of the plug-in.

Steve · Joined: 12 Aug 2007 Posts: 37

More information:

I uninstalled "Attachment Alarm" plugin and rebooted. Error still occurs.

Error doesn't occur every time. I haven't been good about logging WHEN it
has happened in the past. The last two times it occurred it was in emails I
replied to wherein my reply included an attachment. I will try to more
closely track instances in the future for what data it may reveal.

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