TNEF

David · Joined: 12 Aug 2007 Posts: 15

Hi everyone,

I have user that cannot send faxes from his Outlook 2003.
I checked with the vendor and they say it's an encoding problem (TNEF):
Content-Type: application/ms-tnef;
name="winmail.dat"

It cannot be sent in this format. According to what I've read, this has to
do with Rich Text, however sending as Plain Text or HTML has the same
results. Under "Internet Format" the option "Convert to HTML" is also active.

What can I do to make sure the message is not sent in TNEF?

Thanks,
David

Archived from group: microsoft>public>outlook>fax

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

You did not provide any information. Fax software and sending method would
be a minimum.
--
Russ Valentine
[MVP-Outlook]
"David" wrote in message @microsoft.com...
> Hi everyone,
>
> I have user that cannot send faxes from his Outlook 2003.
> I checked with the vendor and they say it's an encoding problem (TNEF):
> Content-Type: application/ms-tnef;
> name="winmail.dat"
>
> It cannot be sent in this format. According to what I've read, this has to
> do with Rich Text, however sending as Plain Text or HTML has the same
> results. Under "Internet Format" the option "Convert to HTML" is also
> active.
>
> What can I do to make sure the message is not sent in TNEF?
>
> Thanks,
> David

David · Joined: 12 Aug 2007 Posts: 15

Thank you for replying and sorry for the lack of info.
The fax solution is provided by Wirefast and there is no additional
software, faxes are sent and received via a shared mailbox. To send they just
need to type the number followed by @fax.company.com in a new e-mail message.

Only this one user has this problem.

David

"Russ Valentine [MVP-Outlook]" wrote:

> You did not provide any information. Fax software and sending method would
> be a minimum.
> --
> Russ Valentine
> [MVP-Outlook]
> "David" wrote in message
> @microsoft.com...
> > Hi everyone,
> >
> > I have user that cannot send faxes from his Outlook 2003.
> > I checked with the vendor and they say it's an encoding problem (TNEF):
> > Content-Type: application/ms-tnef;
> > name="winmail.dat"
> >
> > It cannot be sent in this format. According to what I've read, this has to
> > do with Rich Text, however sending as Plain Text or HTML has the same
> > results. Under "Internet Format" the option "Convert to HTML" is also
> > active.
> >
> > What can I do to make sure the message is not sent in TNEF?
> >
> > Thanks,
> > David
>
>
>

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

This is probably not an Outlook issue, then. You need to look at the form
this service uses to collect the fax request from Outlook and why it is not
in plain text. Or see what your user is doing to create a message that is
not in plain text.
--
Russ Valentine
[MVP-Outlook]
"David" wrote in message @microsoft.com...
> Thank you for replying and sorry for the lack of info.
> The fax solution is provided by Wirefast and there is no additional
> software, faxes are sent and received via a shared mailbox. To send they
> just
> need to type the number followed by @fax.company.com in a new e-mail
> message.
>
> Only this one user has this problem.
>
> David
>
>
>
>
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> You did not provide any information. Fax software and sending method
>> would
>> be a minimum.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "David" wrote in message
>> @microsoft.com...
>> > Hi everyone,
>> >
>> > I have user that cannot send faxes from his Outlook 2003.
>> > I checked with the vendor and they say it's an encoding problem (TNEF):
>> > Content-Type: application/ms-tnef;
>> > name="winmail.dat"
>> >
>> > It cannot be sent in this format. According to what I've read, this has
>> > to
>> > do with Rich Text, however sending as Plain Text or HTML has the same
>> > results. Under "Internet Format" the option "Convert to HTML" is also
>> > active.
>> >
>> > What can I do to make sure the message is not sent in TNEF?
>> >
>> > Thanks,
>> > David
>>
>>
>>

David · Joined: 12 Aug 2007 Posts: 15

Ok, I'll see what I can find out.
Thank you Russ.

David

"Russ Valentine [MVP-Outlook]" wrote:

> This is probably not an Outlook issue, then. You need to look at the form
> this service uses to collect the fax request from Outlook and why it is not
> in plain text. Or see what your user is doing to create a message that is
> not in plain text.
> --
> Russ Valentine
> [MVP-Outlook]
> "David" wrote in message
> @microsoft.com...
> > Thank you for replying and sorry for the lack of info.
> > The fax solution is provided by Wirefast and there is no additional
> > software, faxes are sent and received via a shared mailbox. To send they
> > just
> > need to type the number followed by @fax.company.com in a new e-mail
> > message.
> >
> > Only this one user has this problem.
> >
> > David
> >
> >
> >
> >
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> You did not provide any information. Fax software and sending method
> >> would
> >> be a minimum.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "David" wrote in message
> >> @microsoft.com...
> >> > Hi everyone,
> >> >
> >> > I have user that cannot send faxes from his Outlook 2003.
> >> > I checked with the vendor and they say it's an encoding problem (TNEF):
> >> > Content-Type: application/ms-tnef;
> >> > name="winmail.dat"
> >> >
> >> > It cannot be sent in this format. According to what I've read, this has
> >> > to
> >> > do with Rich Text, however sending as Plain Text or HTML has the same
> >> > results. Under "Internet Format" the option "Convert to HTML" is also
> >> > active.
> >> >
> >> > What can I do to make sure the message is not sent in TNEF?
> >> >
> >> > Thanks,
> >> > David
> >>
> >>
> >>
>
>
>

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