Unable to open your default email folders. pst folders

James H · Joined: 26 Feb 2008 Posts: 1

Error Message reported when clicking and attempting to launch and open
Microsoft Office Outlook Professional Edition 2003.

Unable to open your default email folders.

The file C:\Documents and Settings\James\Local Settings\Application Data \
Microsoft\Outlook \Outlook.pst is not a personal folders file

This occurred when I upgraded by loading and installing new Symantec Norton
360 Anti Virus Software program. Removed Norton but still can not launch MS
Outlook 2003.

Archived from group: microsoft>public>outlook>general

Roady [MVP] · Joined: 12 Aug 2007 Posts: 536

Does the files still exist at that location?
Use scanpst.exe to scan it for errors and see if it comes up with anything.
If all things fail; restore from backup.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"James H" wrote in message @microsoft.com...
>
> Error Message reported when clicking and attempting to launch and open
> Microsoft Office Outlook Professional Edition 2003.
>
> Unable to open your default email folders.
>
> The file C:\Documents and Settings\James\Local Settings\Application Data \
> Microsoft\Outlook \Outlook.pst is not a personal folders file
>
> This occurred when I upgraded by loading and installing new Symantec
> Norton
> 360 Anti Virus Software program. Removed Norton but still can not launch
> MS
> Outlook 2003.
>

SabrinaN · Joined: 27 Feb 2008 Posts: 2

I am receiving the exact same thing and have been researching this all day.
Have you found any solutions?

Sabrina N

"James H" wrote:

>
> Error Message reported when clicking and attempting to launch and open
> Microsoft Office Outlook Professional Edition 2003.
>
> Unable to open your default email folders.
>
> The file C:\Documents and Settings\James\Local Settings\Application Data \
> Microsoft\Outlook \Outlook.pst is not a personal folders file
>
> This occurred when I upgraded by loading and installing new Symantec Norton
> 360 Anti Virus Software program. Removed Norton but still can not launch MS
> Outlook 2003.
>

Roady [MVP] · Joined: 12 Aug 2007 Posts: 536

Read my reply?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"SabrinaN" wrote in message @microsoft.com...
> I am receiving the exact same thing and have been researching this all
> day.
> Have you found any solutions?
>
> Sabrina N
>
> "James H" wrote:
>
>>
>> Error Message reported when clicking and attempting to launch and open
>> Microsoft Office Outlook Professional Edition 2003.
>>
>> Unable to open your default email folders.
>>
>> The file C:\Documents and Settings\James\Local Settings\Application Data
>> \
>> Microsoft\Outlook \Outlook.pst is not a personal folders file
>>
>> This occurred when I upgraded by loading and installing new Symantec
>> Norton
>> 360 Anti Virus Software program. Removed Norton but still can not
>> launch MS
>> Outlook 2003.
>>

SabrinaN · Joined: 27 Feb 2008 Posts: 2

Yes, but it wasn't helpful. Actually, I found my answer, which works much
better to resolve the issue:

1. Created a restore point (just in case).

2. Created a new profile which restores the Local Settings folder which was
removed by the Blackberry sync software.

3. Transferred all Document folder items to new profile.

4. Deleted old profile.

Issue resolved.

Hope that helps Smile

SabrinaN

"Roady [MVP]" wrote:

> Read my reply?
>
> --
> Robert Sparnaaij [MVP-Outlook]
> Coauthor, Configuring Microsoft Outlook 2003
> http://www.howto-outlook.com/
> Outlook FAQ, HowTo, Downloads, Add-Ins and more
>
> http://www.msoutlook.info/
> Real World Questions, Real World Answers
>
> -----
>
> "SabrinaN" wrote in message
> @microsoft.com...
> > I am receiving the exact same thing and have been researching this all
> > day.
> > Have you found any solutions?
> >
> > Sabrina N
> >
> > "James H" wrote:
> >
> >>
> >> Error Message reported when clicking and attempting to launch and open
> >> Microsoft Office Outlook Professional Edition 2003.
> >>
> >> Unable to open your default email folders.
> >>
> >> The file C:\Documents and Settings\James\Local Settings\Application Data
> >> \
> >> Microsoft\Outlook \Outlook.pst is not a personal folders file
> >>
> >> This occurred when I upgraded by loading and installing new Symantec
> >> Norton
> >> 360 Anti Virus Software program. Removed Norton but still can not
> >> launch MS
> >> Outlook 2003.
> >>

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