Unable to view contact information

JD2 · Joined: 12 Aug 2007 Posts: 1

Dear Outlook Gurus,

Please Help - I have viewed other postings on your community regarding
similar issues to this, and are getting nowhere fast!

When I create a new email and click the To: button (in Outlook 2003 running
under Windows XP), we don't see contacts. When I right-click the Contacts
folder and choose properties, the "Show this folder as an email address
bbook" option is grayed out.

I have tried the following suggestions in other postings:

(i) accessed Tools, Email Options command and added Outlook Address Book and
Personal Address Book (get message that it already exists). Exited Outlook
and returned - no change.
(ii) accessed Tools, Email Options and changed existing Address Books -
removed Outlook Address Book and then re-added. Exited Outlook and returned
- no change

Both times I still could not access the Contacts Properties option which is
greyed out. Any suggestions for anything else I could try??

Regards
JD2

Archived from group: microsoft>public>outlook>contacts

Russ Valentine [MVP-Outlo · Joined: 12 Aug 2007 Posts: 558

Why do you have a PAB in your profile?
Remove it.
--
Russ Valentine
[MVP-Outlook]
"JD2" wrote in message @microsoft.com...
> Dear Outlook Gurus,
>
> Please Help - I have viewed other postings on your community regarding
> similar issues to this, and are getting nowhere fast!
>
> When I create a new email and click the To: button (in Outlook 2003
> running
> under Windows XP), we don't see contacts. When I right-click the Contacts
> folder and choose properties, the "Show this folder as an email address
> bbook" option is grayed out.
>
> I have tried the following suggestions in other postings:
>
> (i) accessed Tools, Email Options command and added Outlook Address Book
> and
> Personal Address Book (get message that it already exists). Exited
> Outlook
> and returned - no change.
> (ii) accessed Tools, Email Options and changed existing Address Books -
> removed Outlook Address Book and then re-added. Exited Outlook and
> returned
> - no change
>
> Both times I still could not access the Contacts Properties option which
> is
> greyed out. Any suggestions for anything else I could try??
>
> Regards
> JD2

Brian Tillman · Joined: 12 Aug 2007 Posts: 1150

JD2 wrote:

> I have tried the following suggestions in other postings:
>
> (i) accessed Tools, Email Options command and added Outlook Address
> Book and Personal Address Book (get message that it already exists).
> Exited Outlook and returned - no change.
> (ii) accessed Tools, Email Options and changed existing Address Books
> - removed Outlook Address Book and then re-added. Exited Outlook and
> returned - no change
>
> Both times I still could not access the Contacts Properties option
> which is greyed out. Any suggestions for anything else I could try??

Try a new mail profile, pointing it at your existing PST.
http://www.howto-outlook.com/faq/newprofile.htm
--
Brian Tillman [MVP-Outlook]

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