Cant Delete inbox mail

Mary · Joined: 12 Aug 2007 Posts: 41

When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."

WHY? And how do I get rid of this message

Archived from group: microsoft>public>windows>vista>mail

Eve · Joined: 12 Aug 2007 Posts: 2

How do I get rid of this message. All others messages delete.
Thank you
Eve

Frank Saunders, MS-MVP OE · Joined: 12 Aug 2007 Posts: 347

"Mary" wrote in message @microsoft.com...
> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message

Try marking the message as read and then deleting it.

--
Frank Saunders, MS-MVP OE/WM
http://www.fjsmjs.com
Answer in newsgroup. Don't expect an answer to email.

RickR · Joined: 12 Aug 2007 Posts: 2

That probably won't work. At least it didn't for me. You can't mark it as
read, any more than you can delete it, because it doesn't exist. If you check
the location where the messages are stored, it's not there. But the
"database" thinks it is. As people have written here many months ago, who
still had the problem, the only way I have seen to fix it is to change your
identity name in Windows Mail. Actually, that doesn't fix the real problem;
the message still can't be deleted. But at least it does allow you to send
new mail. My undeleteable message is in my Outbox. And as it apparently
generates an error when trying to send mail (although no message appears), as
it will not allow any other messages sent with the same profile/identity to
be sent. Changing the name of the identity/profile, by just adding a 1 to the
end, let's me send mail.

But that's a workaround. And doesn't get rid of the problem. Which has
existed for many months, apparently without an answer. This occurred on my
new machine, only a week old, with Vista Ultimate. I've also tried the links
given to rebuild the database, with no success.

So, what's the real answer to clearing them up. It appears to be pretty darn
common, and I will certainly give Microsoft credit for getting to information
on it just by clicking on a link on the error message. But it would be nice
to clear up.

Regards,

Rick

"Frank Saunders, MS-MVP OE/WM" wrote:

> "Mary" wrote in message
> @microsoft.com...
> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >
> > WHY? And how do I get rid of this message
>
> Try marking the message as read and then deleting it.
>
> --
> Frank Saunders, MS-MVP OE/WM
> http://www.fjsmjs.com
> Answer in newsgroup. Don't expect an answer to email.
>
>

Mike Burgess · Joined: 12 Aug 2007 Posts: 3

Close Windows Mail
Click Start > Search > Advanced Search
Location = Everywhere
Place a check in "Include non-indexed, hidden, and system files"
Name = (type) WindowsMail.MSMessageStore

When completed, you should only see 2 instances
Highlight, right-click and select: Delete
Ok any prompts, close Search and restart WinMail

Mike Burgess
Microsoft MVP - Internet Explorer - 1999-2007
"There's no place like 127.0.0.1"
http://www.mvps.org/winhelp2002/hosts.htm

"RickR" wrote in message @microsoft.com...
> That probably won't work. At least it didn't for me. You can't mark it as
> read, any more than you can delete it, because it doesn't exist. If you
> check
> the location where the messages are stored, it's not there. But the
> "database" thinks it is. As people have written here many months ago, who
> still had the problem, the only way I have seen to fix it is to change
> your
> identity name in Windows Mail. Actually, that doesn't fix the real
> problem;
> the message still can't be deleted. But at least it does allow you to send
> new mail. My undeleteable message is in my Outbox. And as it apparently
> generates an error when trying to send mail (although no message appears),
> as
> it will not allow any other messages sent with the same profile/identity
> to
> be sent. Changing the name of the identity/profile, by just adding a 1 to
> the
> end, let's me send mail.
>
> But that's a workaround. And doesn't get rid of the problem. Which has
> existed for many months, apparently without an answer. This occurred on my
> new machine, only a week old, with Vista Ultimate. I've also tried the
> links
> given to rebuild the database, with no success.
>
> So, what's the real answer to clearing them up. It appears to be pretty
> darn
> common, and I will certainly give Microsoft credit for getting to
> information
> on it just by clicking on a link on the error message. But it would be
> nice
> to clear up.
>
> Regards,
>
> Rick
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
>> "Mary" wrote in message
>> @microsoft.com...
>> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>> >
>> > WHY? And how do I get rid of this message
>>
>> Try marking the message as read and then deleting it.
>>
>> --
>> Frank Saunders, MS-MVP OE/WM
>> http://www.fjsmjs.com
>> Answer in newsgroup. Don't expect an answer to email.
>>
>>

RickR · Joined: 12 Aug 2007 Posts: 2

Thanks, Mike, that fixed it. It required a lot more manual work afterwards
than I had anticipated, but it worked.

Henry · Joined: 12 Aug 2007 Posts: 1

I have a message that I am unable to delete. When I click on the message i
get a error message that states an Unkown error has occured. It will not let
me delete the message from my inbox.

When I open the message I get a message that states my computer that is less
than 1 month old is low memory or low disk space which is impossible since i
have not used it for anything or put any new programs on it.

I can send and recieve emails.

The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was
recieved at 5:51 am on 4-11-07.

I have run Macfee Virus scan and it is not reading it as a virus or threat.

Any info would be helpful.

I tried the search you had discussed and it did not work, or I am not
capable of doing it correctly.

Thank You.

"Mike Burgess" wrote:

> Close Windows Mail
> Click Start > Search > Advanced Search
> Location = Everywhere
> Place a check in "Include non-indexed, hidden, and system files"
> Name = (type) WindowsMail.MSMessageStore
>
> When completed, you should only see 2 instances
> Highlight, right-click and select: Delete
> Ok any prompts, close Search and restart WinMail
>
> Mike Burgess
> Microsoft MVP - Internet Explorer - 1999-2007
> "There's no place like 127.0.0.1"
> http://www.mvps.org/winhelp2002/hosts.htm
>
> "RickR" wrote in message
> @microsoft.com...
> > That probably won't work. At least it didn't for me. You can't mark it as
> > read, any more than you can delete it, because it doesn't exist. If you
> > check
> > the location where the messages are stored, it's not there. But the
> > "database" thinks it is. As people have written here many months ago, who
> > still had the problem, the only way I have seen to fix it is to change
> > your
> > identity name in Windows Mail. Actually, that doesn't fix the real
> > problem;
> > the message still can't be deleted. But at least it does allow you to send
> > new mail. My undeleteable message is in my Outbox. And as it apparently
> > generates an error when trying to send mail (although no message appears),
> > as
> > it will not allow any other messages sent with the same profile/identity
> > to
> > be sent. Changing the name of the identity/profile, by just adding a 1 to
> > the
> > end, let's me send mail.
> >
> > But that's a workaround. And doesn't get rid of the problem. Which has
> > existed for many months, apparently without an answer. This occurred on my
> > new machine, only a week old, with Vista Ultimate. I've also tried the
> > links
> > given to rebuild the database, with no success.
> >
> > So, what's the real answer to clearing them up. It appears to be pretty
> > darn
> > common, and I will certainly give Microsoft credit for getting to
> > information
> > on it just by clicking on a link on the error message. But it would be
> > nice
> > to clear up.
> >
> > Regards,
> >
> > Rick
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >
> >> "Mary" wrote in message
> >> @microsoft.com...
> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >> >
> >> > WHY? And how do I get rid of this message
> >>
> >> Try marking the message as read and then deleting it.
> >>
> >> --
> >> Frank Saunders, MS-MVP OE/WM
> >> http://www.fjsmjs.com
> >> Answer in newsgroup. Don't expect an answer to email.
> >>
> >>
>
>

Gary VanderMolen · Joined: 12 Aug 2007 Posts: 1319

So, don't click on the undeletable message.
Leave well enough alone.
Microsoft will come out with a fix eventually.

You can lower your risk of getting more stuck messages by
uninstalling McAfee. See http://www.oehelp.com/OETips.aspx#3

Gary VanderMolen

"Henry" wrote in message @microsoft.com...
>I have a message that I am unable to delete. When I click on the message i
> get a error message that states an Unkown error has occured. It will not let
> me delete the message from my inbox.
>
> When I open the message I get a message that states my computer that is less
> than 1 month old is low memory or low disk space which is impossible since i
> have not used it for anything or put any new programs on it.
>
> I can send and recieve emails.
>
> The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was
> recieved at 5:51 am on 4-11-07.
>
> I have run Macfee Virus scan and it is not reading it as a virus or threat.
>
> Any info would be helpful.
>
> I tried the search you had discussed and it did not work, or I am not
> capable of doing it correctly.
>
> Thank You.
>
> "Mike Burgess" wrote:
>
>> Close Windows Mail
>> Click Start > Search > Advanced Search
>> Location = Everywhere
>> Place a check in "Include non-indexed, hidden, and system files"
>> Name = (type) WindowsMail.MSMessageStore
>>
>> When completed, you should only see 2 instances
>> Highlight, right-click and select: Delete
>> Ok any prompts, close Search and restart WinMail
>>
>> Mike Burgess
>> Microsoft MVP - Internet Explorer - 1999-2007
>> "There's no place like 127.0.0.1"
>> http://www.mvps.org/winhelp2002/hosts.htm
>>
>> "RickR" wrote in message
>> @microsoft.com...
>> > That probably won't work. At least it didn't for me. You can't mark it as
>> > read, any more than you can delete it, because it doesn't exist. If you
>> > check
>> > the location where the messages are stored, it's not there. But the
>> > "database" thinks it is. As people have written here many months ago, who
>> > still had the problem, the only way I have seen to fix it is to change
>> > your
>> > identity name in Windows Mail. Actually, that doesn't fix the real
>> > problem;
>> > the message still can't be deleted. But at least it does allow you to send
>> > new mail. My undeleteable message is in my Outbox. And as it apparently
>> > generates an error when trying to send mail (although no message appears),
>> > as
>> > it will not allow any other messages sent with the same profile/identity
>> > to
>> > be sent. Changing the name of the identity/profile, by just adding a 1 to
>> > the
>> > end, let's me send mail.
>> >
>> > But that's a workaround. And doesn't get rid of the problem. Which has
>> > existed for many months, apparently without an answer. This occurred on my
>> > new machine, only a week old, with Vista Ultimate. I've also tried the
>> > links
>> > given to rebuild the database, with no success.
>> >
>> > So, what's the real answer to clearing them up. It appears to be pretty
>> > darn
>> > common, and I will certainly give Microsoft credit for getting to
>> > information
>> > on it just by clicking on a link on the error message. But it would be
>> > nice
>> > to clear up.
>> >
>> > Regards,
>> >
>> > Rick
>> >
>> > "Frank Saunders, MS-MVP OE/WM" wrote:
>> >
>> >> "Mary" wrote in message
>> >> @microsoft.com...
>> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>> >> >
>> >> > WHY? And how do I get rid of this message
>> >>
>> >> Try marking the message as read and then deleting it.
>> >>
>> >> --
>> >> Frank Saunders, MS-MVP OE/WM
>> >> http://www.fjsmjs.com
>> >> Answer in newsgroup. Don't expect an answer to email.
>> >>
>> >>
>>
>>

metropolitan sewer · Joined: 12 Aug 2007 Posts: 1

If that is all the incite that you have, YOU should have left well enough
alone ande not offered your advice.

"Gary VanderMolen" wrote:

> So, don't click on the undeletable message.
> Leave well enough alone.
> Microsoft will come out with a fix eventually.
>
> You can lower your risk of getting more stuck messages by
> uninstalling McAfee. See http://www.oehelp.com/OETips.aspx#3
>
> Gary VanderMolen
>
> "Henry" wrote in message @microsoft.com...
> >I have a message that I am unable to delete. When I click on the message i
> > get a error message that states an Unkown error has occured. It will not let
> > me delete the message from my inbox.
> >
> > When I open the message I get a message that states my computer that is less
> > than 1 month old is low memory or low disk space which is impossible since i
> > have not used it for anything or put any new programs on it.
> >
> > I can send and recieve emails.
> >
> > The message is from Noesnm Kaufman with a subject [SPAM] her cry. It was
> > recieved at 5:51 am on 4-11-07.
> >
> > I have run Macfee Virus scan and it is not reading it as a virus or threat.
> >
> > Any info would be helpful.
> >
> > I tried the search you had discussed and it did not work, or I am not
> > capable of doing it correctly.
> >
> > Thank You.
> >
> > "Mike Burgess" wrote:
> >
> >> Close Windows Mail
> >> Click Start > Search > Advanced Search
> >> Location = Everywhere
> >> Place a check in "Include non-indexed, hidden, and system files"
> >> Name = (type) WindowsMail.MSMessageStore
> >>
> >> When completed, you should only see 2 instances
> >> Highlight, right-click and select: Delete
> >> Ok any prompts, close Search and restart WinMail
> >>
> >> Mike Burgess
> >> Microsoft MVP - Internet Explorer - 1999-2007
> >> "There's no place like 127.0.0.1"
> >> http://www.mvps.org/winhelp2002/hosts.htm
> >>
> >> "RickR" wrote in message
> >> @microsoft.com...
> >> > That probably won't work. At least it didn't for me. You can't mark it as
> >> > read, any more than you can delete it, because it doesn't exist. If you
> >> > check
> >> > the location where the messages are stored, it's not there. But the
> >> > "database" thinks it is. As people have written here many months ago, who
> >> > still had the problem, the only way I have seen to fix it is to change
> >> > your
> >> > identity name in Windows Mail. Actually, that doesn't fix the real
> >> > problem;
> >> > the message still can't be deleted. But at least it does allow you to send
> >> > new mail. My undeleteable message is in my Outbox. And as it apparently
> >> > generates an error when trying to send mail (although no message appears),
> >> > as
> >> > it will not allow any other messages sent with the same profile/identity
> >> > to
> >> > be sent. Changing the name of the identity/profile, by just adding a 1 to
> >> > the
> >> > end, let's me send mail.
> >> >
> >> > But that's a workaround. And doesn't get rid of the problem. Which has
> >> > existed for many months, apparently without an answer. This occurred on my
> >> > new machine, only a week old, with Vista Ultimate. I've also tried the
> >> > links
> >> > given to rebuild the database, with no success.
> >> >
> >> > So, what's the real answer to clearing them up. It appears to be pretty
> >> > darn
> >> > common, and I will certainly give Microsoft credit for getting to
> >> > information
> >> > on it just by clicking on a link on the error message. But it would be
> >> > nice
> >> > to clear up.
> >> >
> >> > Regards,
> >> >
> >> > Rick
> >> >
> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >> >
> >> >> "Mary" wrote in message
> >> >> @microsoft.com...
> >> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >> >> >
> >> >> > WHY? And how do I get rid of this message
> >> >>
> >> >> Try marking the message as read and then deleting it.
> >> >>
> >> >> --
> >> >> Frank Saunders, MS-MVP OE/WM
> >> >> http://www.fjsmjs.com
> >> >> Answer in newsgroup. Don't expect an answer to email.
> >> >>
> >> >>
> >>
> >>
>

Frank Saunders, MS-MVP OE · Joined: 12 Aug 2007 Posts: 347

What's wrong with that?
McAfee and Norton are bad for Vista (actually for any version of Windows)
and even worse for WinMail, which they are guaranteed to screw up.

"metropolitan sewer" wrote in
message @microsoft.com...
> If that is all the incite that you have, YOU should have left well enough
> alone ande not offered your advice.
>
> "Gary VanderMolen" wrote:
>
>> So, don't click on the undeletable message.
>> Leave well enough alone.
>> Microsoft will come out with a fix eventually.
>>
>> You can lower your risk of getting more stuck messages by
>> uninstalling McAfee. See http://www.oehelp.com/OETips.aspx#3

D Geneva · Joined: 12 Aug 2007 Posts: 1

Mike- I have one e mail in an in box cannot delete--tried your system below
and I got "4 instances/ files" (after search was done).

I do not know what that means... and you indicated that I should delete all
instances? What will that do...will I lose all my e mail personal folders?
thanks

"Mike Burgess" wrote:

> Close Windows Mail
> Click Start > Search > Advanced Search
> Location = Everywhere
> Place a check in "Include non-indexed, hidden, and system files"
> Name = (type) WindowsMail.MSMessageStore
>
> When completed, you should only see 2 instances
> Highlight, right-click and select: Delete
> Ok any prompts, close Search and restart WinMail
>
> Mike Burgess
> Microsoft MVP - Internet Explorer - 1999-2007
> "There's no place like 127.0.0.1"
> http://www.mvps.org/winhelp2002/hosts.htm
>
> "RickR" wrote in message
> @microsoft.com...
> > That probably won't work. At least it didn't for me. You can't mark it as
> > read, any more than you can delete it, because it doesn't exist. If you
> > check
> > the location where the messages are stored, it's not there. But the
> > "database" thinks it is. As people have written here many months ago, who
> > still had the problem, the only way I have seen to fix it is to change
> > your
> > identity name in Windows Mail. Actually, that doesn't fix the real
> > problem;
> > the message still can't be deleted. But at least it does allow you to send
> > new mail. My undeleteable message is in my Outbox. And as it apparently
> > generates an error when trying to send mail (although no message appears),
> > as
> > it will not allow any other messages sent with the same profile/identity
> > to
> > be sent. Changing the name of the identity/profile, by just adding a 1 to
> > the
> > end, let's me send mail.
> >
> > But that's a workaround. And doesn't get rid of the problem. Which has
> > existed for many months, apparently without an answer. This occurred on my
> > new machine, only a week old, with Vista Ultimate. I've also tried the
> > links
> > given to rebuild the database, with no success.
> >
> > So, what's the real answer to clearing them up. It appears to be pretty
> > darn
> > common, and I will certainly give Microsoft credit for getting to
> > information
> > on it just by clicking on a link on the error message. But it would be
> > nice
> > to clear up.
> >
> > Regards,
> >
> > Rick
> >
> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >
> >> "Mary" wrote in message
> >> @microsoft.com...
> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >> >
> >> > WHY? And how do I get rid of this message
> >>
> >> Try marking the message as read and then deleting it.
> >>
> >> --
> >> Frank Saunders, MS-MVP OE/WM
> >> http://www.fjsmjs.com
> >> Answer in newsgroup. Don't expect an answer to email.
> >>
> >>
>
>

Gary VanderMolen · Joined: 12 Aug 2007 Posts: 1319

You should have only two instances of the file WindowsMail.MSMessageStore.
Were the two extra ones in a different location?

Gary VanderMolen

"D Geneva" wrote in message @microsoft.com...
> Mike- I have one e mail in an in box cannot delete--tried your system below
> and I got "4 instances/ files" (after search was done).
>
> I do not know what that means... and you indicated that I should delete all
> instances? What will that do...will I lose all my e mail personal folders?
> thanks
>
> "Mike Burgess" wrote:
>
>> Close Windows Mail
>> Click Start > Search > Advanced Search
>> Location = Everywhere
>> Place a check in "Include non-indexed, hidden, and system files"
>> Name = (type) WindowsMail.MSMessageStore
>>
>> When completed, you should only see 2 instances
>> Highlight, right-click and select: Delete
>> Ok any prompts, close Search and restart WinMail
>>
>> Mike Burgess
>> Microsoft MVP - Internet Explorer - 1999-2007
>> "There's no place like 127.0.0.1"
>> http://www.mvps.org/winhelp2002/hosts.htm
>>
>> "RickR" wrote in message
>> @microsoft.com...
>> > That probably won't work. At least it didn't for me. You can't mark it as
>> > read, any more than you can delete it, because it doesn't exist. If you
>> > check
>> > the location where the messages are stored, it's not there. But the
>> > "database" thinks it is. As people have written here many months ago, who
>> > still had the problem, the only way I have seen to fix it is to change
>> > your
>> > identity name in Windows Mail. Actually, that doesn't fix the real
>> > problem;
>> > the message still can't be deleted. But at least it does allow you to send
>> > new mail. My undeleteable message is in my Outbox. And as it apparently
>> > generates an error when trying to send mail (although no message appears),
>> > as
>> > it will not allow any other messages sent with the same profile/identity
>> > to
>> > be sent. Changing the name of the identity/profile, by just adding a 1 to
>> > the
>> > end, let's me send mail.
>> >
>> > But that's a workaround. And doesn't get rid of the problem. Which has
>> > existed for many months, apparently without an answer. This occurred on my
>> > new machine, only a week old, with Vista Ultimate. I've also tried the
>> > links
>> > given to rebuild the database, with no success.
>> >
>> > So, what's the real answer to clearing them up. It appears to be pretty
>> > darn
>> > common, and I will certainly give Microsoft credit for getting to
>> > information
>> > on it just by clicking on a link on the error message. But it would be
>> > nice
>> > to clear up.
>> >
>> > Regards,
>> >
>> > Rick
>> >
>> > "Frank Saunders, MS-MVP OE/WM" wrote:
>> >
>> >> "Mary" wrote in message
>> >> @microsoft.com...
>> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>> >> >
>> >> > WHY? And how do I get rid of this message
>> >>
>> >> Try marking the message as read and then deleting it.
>> >>
>> >> --
>> >> Frank Saunders, MS-MVP OE/WM
>> >> http://www.fjsmjs.com
>> >> Answer in newsgroup. Don't expect an answer to email.
>> >>
>> >>
>>
>>

Merci · Joined: 12 Aug 2007 Posts: 1

What is the solution? How do I get rid of the message?

"Mary" wrote:

> When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>
> WHY? And how do I get rid of this message

D Geneva · Joined: 12 Aug 2007 Posts: 1

Yes--went back and searched again--they were from a location from my kids log
in account...so what do I lose when I delete these two 4MB files?(under my
login)

"Gary VanderMolen" wrote:

> You should have only two instances of the file WindowsMail.MSMessageStore.
> Were the two extra ones in a different location?
>
> Gary VanderMolen
>
> "D Geneva" wrote in message @microsoft.com...
> > Mike- I have one e mail in an in box cannot delete--tried your system below
> > and I got "4 instances/ files" (after search was done).
> >
> > I do not know what that means... and you indicated that I should delete all
> > instances? What will that do...will I lose all my e mail personal folders?
> > thanks
> >
> > "Mike Burgess" wrote:
> >
> >> Close Windows Mail
> >> Click Start > Search > Advanced Search
> >> Location = Everywhere
> >> Place a check in "Include non-indexed, hidden, and system files"
> >> Name = (type) WindowsMail.MSMessageStore
> >>
> >> When completed, you should only see 2 instances
> >> Highlight, right-click and select: Delete
> >> Ok any prompts, close Search and restart WinMail
> >>
> >> Mike Burgess
> >> Microsoft MVP - Internet Explorer - 1999-2007
> >> "There's no place like 127.0.0.1"
> >> http://www.mvps.org/winhelp2002/hosts.htm
> >>
> >> "RickR" wrote in message
> >> @microsoft.com...
> >> > That probably won't work. At least it didn't for me. You can't mark it as
> >> > read, any more than you can delete it, because it doesn't exist. If you
> >> > check
> >> > the location where the messages are stored, it's not there. But the
> >> > "database" thinks it is. As people have written here many months ago, who
> >> > still had the problem, the only way I have seen to fix it is to change
> >> > your
> >> > identity name in Windows Mail. Actually, that doesn't fix the real
> >> > problem;
> >> > the message still can't be deleted. But at least it does allow you to send
> >> > new mail. My undeleteable message is in my Outbox. And as it apparently
> >> > generates an error when trying to send mail (although no message appears),
> >> > as
> >> > it will not allow any other messages sent with the same profile/identity
> >> > to
> >> > be sent. Changing the name of the identity/profile, by just adding a 1 to
> >> > the
> >> > end, let's me send mail.
> >> >
> >> > But that's a workaround. And doesn't get rid of the problem. Which has
> >> > existed for many months, apparently without an answer. This occurred on my
> >> > new machine, only a week old, with Vista Ultimate. I've also tried the
> >> > links
> >> > given to rebuild the database, with no success.
> >> >
> >> > So, what's the real answer to clearing them up. It appears to be pretty
> >> > darn
> >> > common, and I will certainly give Microsoft credit for getting to
> >> > information
> >> > on it just by clicking on a link on the error message. But it would be
> >> > nice
> >> > to clear up.
> >> >
> >> > Regards,
> >> >
> >> > Rick
> >> >
> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
> >> >
> >> >> "Mary" wrote in message
> >> >> @microsoft.com...
> >> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
> >> >> >
> >> >> > WHY? And how do I get rid of this message
> >> >>
> >> >> Try marking the message as read and then deleting it.
> >> >>
> >> >> --
> >> >> Frank Saunders, MS-MVP OE/WM
> >> >> http://www.fjsmjs.com
> >> >> Answer in newsgroup. Don't expect an answer to email.
> >> >>
> >> >>
> >>
> >>
>
>
>

Gary VanderMolen · Joined: 12 Aug 2007 Posts: 1319

Delete only the two associated with the login having the problem.
You won't lose anything. Windows Mail will rebuild the Message Store
automatically.

Gary VanderMolen

"D Geneva" wrote in message @microsoft.com...
> Yes--went back and searched again--they were from a location from my kids log
> in account...so what do I lose when I delete these two 4MB files?(under my
> login)
>
> "Gary VanderMolen" wrote:
>
>> You should have only two instances of the file WindowsMail.MSMessageStore.
>> Were the two extra ones in a different location?
>>
>> Gary VanderMolen
>>
>> "D Geneva" wrote in message @microsoft.com...
>> > Mike- I have one e mail in an in box cannot delete--tried your system below
>> > and I got "4 instances/ files" (after search was done).
>> >
>> > I do not know what that means... and you indicated that I should delete all
>> > instances? What will that do...will I lose all my e mail personal folders?
>> > thanks
>> >
>> > "Mike Burgess" wrote:
>> >
>> >> Close Windows Mail
>> >> Click Start > Search > Advanced Search
>> >> Location = Everywhere
>> >> Place a check in "Include non-indexed, hidden, and system files"
>> >> Name = (type) WindowsMail.MSMessageStore
>> >>
>> >> When completed, you should only see 2 instances
>> >> Highlight, right-click and select: Delete
>> >> Ok any prompts, close Search and restart WinMail
>> >>
>> >> Mike Burgess
>> >> Microsoft MVP - Internet Explorer - 1999-2007
>> >> "There's no place like 127.0.0.1"
>> >> http://www.mvps.org/winhelp2002/hosts.htm
>> >>
>> >> "RickR" wrote in message
>> >> @microsoft.com...
>> >> > That probably won't work. At least it didn't for me. You can't mark it as
>> >> > read, any more than you can delete it, because it doesn't exist. If you
>> >> > check
>> >> > the location where the messages are stored, it's not there. But the
>> >> > "database" thinks it is. As people have written here many months ago, who
>> >> > still had the problem, the only way I have seen to fix it is to change
>> >> > your
>> >> > identity name in Windows Mail. Actually, that doesn't fix the real
>> >> > problem;
>> >> > the message still can't be deleted. But at least it does allow you to send
>> >> > new mail. My undeleteable message is in my Outbox. And as it apparently
>> >> > generates an error when trying to send mail (although no message appears),
>> >> > as
>> >> > it will not allow any other messages sent with the same profile/identity
>> >> > to
>> >> > be sent. Changing the name of the identity/profile, by just adding a 1 to
>> >> > the
>> >> > end, let's me send mail.
>> >> >
>> >> > But that's a workaround. And doesn't get rid of the problem. Which has
>> >> > existed for many months, apparently without an answer. This occurred on my
>> >> > new machine, only a week old, with Vista Ultimate. I've also tried the
>> >> > links
>> >> > given to rebuild the database, with no success.
>> >> >
>> >> > So, what's the real answer to clearing them up. It appears to be pretty
>> >> > darn
>> >> > common, and I will certainly give Microsoft credit for getting to
>> >> > information
>> >> > on it just by clicking on a link on the error message. But it would be
>> >> > nice
>> >> > to clear up.
>> >> >
>> >> > Regards,
>> >> >
>> >> > Rick
>> >> >
>> >> > "Frank Saunders, MS-MVP OE/WM" wrote:
>> >> >
>> >> >> "Mary" wrote in message
>> >> >> @microsoft.com...
>> >> >> > When trying to delete message get "AN UNKNOWN ERROR HAS OCCURRED."
>> >> >> >
>> >> >> > WHY? And how do I get rid of this message
>> >> >>
>> >> >> Try marking the message as read and then deleting it.
>> >> >>
>> >> >> --
>> >> >> Frank Saunders, MS-MVP OE/WM
>> >> >> http://www.fjsmjs.com
>> >> >> Answer in newsgroup. Don't expect an answer to email.
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>
>>

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