Outlook Exprtess 6 disabled by critical update

Stuart · Joined: 12 Aug 2007 Posts: 3

I received a new critical update notice on 1/30/08, had windows update scan
for updates and was offered and downloaded KB837009 for OE 6 SP1. After
installation OE would not open and an error was displayed that MSOE.DLL could
not be loaded. Is there a fix for this problem? I have no current backup
from which to reinstall OE.

I continue to receive update notification and on rescanning, Update wants to
install the update, not recognizing that it has been previously inttalled.

I run 98SE. Is this an XP update sent in error to 98 (McAfee now will not
update my antivirus because I am not running javascript settings for XP)?

Archived from group: microsoft>public>win98>internet>outlookexpress

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

You've got two problems: (1) getting OE to start; and (2) getting the
machine fully patched. Let's work on them in order.

1. Start here: http://www.insideoe.com/problems/errors.htm#crash

NB: Do NOT proceed until you've got OE working again!
=================================
2a. Clear History, delete Cookies and delete Temporary Internet Files
(including offline files) via IE: Tools > Options > General, then...

2b. Download the Cumulative Security Update for Outlook Express 6 Service
Pack 1 (KB837009; all OSS) from the following link, saving it to your
Desktop:

http://www.microsoft.com/downloads/details.aspx?FamilyID=dceb332e-cae4-4743-b6ab-edc1cd625ae0

[2c. Optional: Restart the computer in Safe Mode. (During the reboot, keep
pressing the F8 key until the Windows Startup menu appears > Choose Safe
Mode > Enter.)

2d. Rename the downloaded file to KB837009.EXE and copy it to C:\ (the root
directory of drive C; assumes drive C is the boot drive)

2e. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the spaces) > press
ENTER

2d. Close the command window.

2e. Reboot [into Windows] and check in at Windows Update to see if the
problem persists. Install any critical updates offered.
==================================
General OE Caveats:

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Disable Background Compacting and frequently perform a manual compact of
all OE folders while "working offline". More at
http://www.insideoe.com/files/maintain.htm.

- Your anti-virus application's email scanning feature can also cause
problems & corruption. Disable it. It provides no additional protection.
--
OE General (all OSS) newsgroup:
news://msnews.microsoft.com/microsoft.public.outlookexpress.general

~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Stuart wrote:
> I received a new critical update notice on 1/30/08, had windows update
> scan
> for updates and was offered and downloaded KB837009 for OE 6 SP1. After
> installation OE would not open and an error was displayed that MSOE.DLL
> could not be loaded. Is there a fix for this problem? I have no current
> backup from which to reinstall OE.
>
> I continue to receive update notification and on rescanning, Update wants
> to
> install the update, not recognizing that it has been previously inttalled.
>
> I run 98SE. Is this an XP update sent in error to 98 (McAfee now will
> not
> update my antivirus because I am not running javascript settings for XP)?

Frank Saunders MS-MVP IE, · Joined: 16 Oct 2007 Posts: 296

"Stuart" wrote in message @microsoft.com...
>I received a new critical update notice on 1/30/08, had windows update scan
> for updates and was offered and downloaded KB837009 for OE 6 SP1. After
> installation OE would not open and an error was displayed that MSOE.DLL
> could
> not be loaded. Is there a fix for this problem? I have no current backup
> from which to reinstall OE.
>
> I continue to receive update notification and on rescanning, Update wants
> to
> install the update, not recognizing that it has been previously inttalled.
>
> I run 98SE. Is this an XP update sent in error to 98 (McAfee now will
> not
> update my antivirus because I am not running javascript settings for XP)?

From http://www.fjsmjs.com/OE/directdb.htm

Errors in DIRECTDB.DLL or MSOE.DLL generally indicate corruption in the
message store.
Start by moving Folders.dbx to an empty Windows folder (with OE closed).
Note: the DBX files are hidden in Win2K, WinXP and Win2K3. You will lose
your folder hierarchy and the lists of newsgroups on the news servers, but
it might get you into OE.

If that doesn't do it then move all of the DBX files to the same folder as
Folders.dbx (again with OE closed). You should now get into OE. Try
importing the messages from
the folder you moved the DBX files to. If you can't, you can use this tool
to extract the messages:

DBXtract ($7):
http://www.oehelp.com/DBXtract/

Note: It can take a long time (days with really large folders).

The messages can then be dragged from the Windows folder back into a folder
in an open instance of OE.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

Stuart · Joined: 12 Aug 2007 Posts: 3

Thanks for the above replies - much appreciated. I will have to study them
before deciding what to do. On a sidebar on the page
http://www.insideoe.com/problems/errors.htm#crash
there are several free downloads of OE repair programs. Are any of these
any good or applicable to this problem? I have no experience messing with
the registry and would prefer to avoid it if possible.

"Stuart" wrote:

> I received a new critical update notice on 1/30/08, had windows update scan
> for updates and was offered and downloaded KB837009 for OE 6 SP1. After
> installation OE would not open and an error was displayed that MSOE.DLL could
> not be loaded. Is there a fix for this problem? I have no current backup
> from which to reinstall OE.
>
> I continue to receive update notification and on rescanning, Update wants to
> install the update, not recognizing that it has been previously inttalled.
>
> I run 98SE. Is this an XP update sent in error to 98 (McAfee now will not
> update my antivirus because I am not running javascript settings for XP)?

Stuart · Joined: 12 Aug 2007 Posts: 3

Forgot to mark the above mesage for reply - please answer under this posting.

"Stuart" wrote:

> Thanks for the above replies - much appreciated. I will have to study them
> before deciding what to do. On a sidebar on the page
> http://www.insideoe.com/problems/errors.htm#crash
> there are several free downloads of OE repair programs. Are any of these
> any good or applicable to this problem? I have no experience messing with
> the registry and would prefer to avoid it if possible.
>
>

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

There is no sidebar on the page http://www.insideoe.com/problems/errors.htm.
If you see "free downloads" for "OE repair programs" on that page, you
computer is infected with adware (and possibly worse). DO NOT CLICK ON ANY
OF THOSE LINKS!

The website's author has his own page where he mentions tools he's used:
http://www.insideoe.com/resources/tools.htm The links in the "Essential OE
Tools" section of this page are safe.

The above notwithstanding, hopefully you won't need any "recovery tools" to
get OE up & running again.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Stuart wrote:
> Thanks for the above replies - much appreciated. I will have to study
> them
> before deciding what to do. On a sidebar on the page
> http://www.insideoe.com/problems/errors.htm#crash
> there are several free downloads of OE repair programs. Are any of these
> any good or applicable to this problem? I have no experience messing with
> the registry and would prefer to avoid it if possible.

PA Bear [MS MVP] wrote:
> You've got two problems: (1) getting OE to start; and (2) getting the
> machine fully patched. Let's work on them in order.
>
> 1. Start here: http://www.insideoe.com/problems/errors.htm#crash
>
> NB: Do NOT proceed until you've got OE working again!
> =================================
> 2a. Clear History, delete Cookies and delete Temporary Internet Files
> (including offline files) via IE: Tools > Options > General, then...
>
> 2b. Download the Cumulative Security Update for Outlook Express 6 Service
> Pack 1 (KB837009; all OSS) from the following link, saving it to your
> Desktop:
>
> http://www.microsoft.com/downloads/details.aspx?FamilyID=dceb332e-cae4-4743-b6ab-edc1cd625ae0
>
> [2c. Optional: Restart the computer in Safe Mode. (During the reboot,
> keep
> pressing the F8 key until the Windows Startup menu appears > Choose Safe
> Mode > Enter.)
>
> 2d. Rename the downloaded file to KB837009.EXE and copy it to C:\ (the
> root
> directory of drive C; assumes drive C is the boot drive)
>
> 2e. Start > Run > (type in) C:\KB837009.EXE /N:V (Note the spaces) >
> press
> ENTER
>
> 2d. Close the command window.
>
> 2e. Reboot [into Windows] and check in at Windows Update to see if the
> problem persists. Install any critical updates offered.
> ==================================
> General OE Caveats:
>
> - Don't use Inbox or Sent Items to archive messages. Move them to local
> folders created for this purpose.
>
> - Empty Deleted Items folder daily.
>
> - Disable Background Compacting and frequently perform a manual compact of
> all OE folders while "working offline". More at
> http://www.insideoe.com/files/maintain.htm.
>
> - Your anti-virus application's email scanning feature can also cause
> problems & corruption. Disable it. It provides no additional protection.
>
> Stuart wrote:
>> I received a new critical update notice on 1/30/08, had windows update
>> scan
>> for updates and was offered and downloaded KB837009 for OE 6 SP1. After
>> installation OE would not open and an error was displayed that MSOE.DLL
>> could not be loaded. Is there a fix for this problem? I have no current
>> backup from which to reinstall OE.
>>
>> I continue to receive update notification and on rescanning, Update wants
>> to install the update, not recognizing that it has been previously
>> inttalled.
>>
>> I run 98SE. Is this an XP update sent in error to 98 (McAfee now will
>> not
>> update my antivirus because I am not running javascript settings for XP)?

Frank Saunders MS-MVP IE, · Joined: 16 Oct 2007 Posts: 296

"PA Bear [MS MVP]" wrote in message
news:%23sNNyWgZIHA.4196@TK2MSFTNGP04.phx.gbl...
> There is no sidebar on the page
> http://www.insideoe.com/problems/errors.htm. If you see "free downloads"
> for "OE repair programs" on that page, you computer is infected with
> adware (and possibly worse). DO NOT CLICK ON ANY OF THOSE LINKS!
>
> The website's author has his own page where he mentions tools he's used:
> http://www.insideoe.com/resources/tools.htm The links in the "Essential
> OE Tools" section of this page are safe.
>
> The above notwithstanding, hopefully you won't need any "recovery tools"
> to get OE up & running again.

As a matter of fact, the page does have ads from Google. None of them for
programs I have any reason to trust. The ads are put there by Google, not
Tom.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

Frank Saunders MS-MVP IE,OE/WM wrote:
> "PA Bear [MS MVP]" wrote in message
> news:%23sNNyWgZIHA.4196@TK2MSFTNGP04.phx.gbl...
>> There is no sidebar on the page
>> http://www.insideoe.com/problems/errors.htm. If you see "free downloads"
>> for "OE repair programs" on that page, you computer is infected with
>> adware (and possibly worse). DO NOT CLICK ON ANY OF THOSE LINKS!
>>
>> The website's author has his own page where he mentions tools he's used:
>> http://www.insideoe.com/resources/tools.htm The links in the "Essential
>> OE Tools" section of this page are safe.
>>
>> The above notwithstanding, hopefully you won't need any "recovery tools"
>> to get OE up & running again.
>
> As a matter of fact, the page does have ads from Google. None of them for
> programs I have any reason to trust. The ads are put there by Google, not
> Tom.

I'd appreciate a screenshot via private mail, Frank. I am not seeing any
ads on any of Tom's pages that he hasn't put there.

I do see Google-sponsored ads in search results, though; e.g.,
http://www.google.com/search?source=ig&hl=en&rlz=&q=inside+outlook+express
--
~Robear

PA Bear, MS MVP · Joined: 03 Feb 2008 Posts: 1

If you're reading this post & thread in Google Groups, you may see
"Sponsored Links" in a sidebar on the right-hand side of the page...

over here ===================================>>>>>>>>>>>>>>>

Do NOT click on any of those links, please.
--
~PA Bear

On Feb 2, 8:35 pm, "PA Bear [MS MVP]" wrote:
> There is no sidebar on the pagehttp://www.insideoe.com/problems/errors.htm..
> If you see "free downloads" for "OE repair programs" on that page, you
> computer is infected with adware (and possibly worse). DO NOT CLICK ON ANY
> OF THOSE LINKS!
>
> The website's author has his own page where he mentions tools he's used:http://www.insideoe.com/resources/tools.htm The links in the "Essential OE
> Tools" section of this page are safe.

PA Bear [MS MVP] · Joined: 04 Jan 2008 Posts: 107

Further follow-up after Frank very kindly sent me a screenshot of the page
as he and Stuart see it:

The Google Sponsored Ads in the left sidebar aren't seen on my machine
because I use MVP Mike Burgess' custom HOSTS file which blocks content from
adservices.google.com.

Blocking Unwanted Parasites [and many ads] with a Hosts File:
http://www.mvps.org/winhelp2002/hosts.htm
--
~PA Bear

PA Bear, MS MVP wrote:
> If you're reading this post & thread in Google Groups, you may see
> "Sponsored Links" in a sidebar on the right-hand side of the page...
>
> over here ===================================>>>>>>>>>>>>>>>
>
> Do NOT click on any of those links, please.
>
> On Feb 2, 8:35 pm, "PA Bear [MS MVP]" wrote:
>> There is no sidebar on the
>> pagehttp://www.insideoe.com/problems/errors.htm.
>> If you see "free downloads" for "OE repair programs" on that page, you
>> computer is infected with adware (and possibly worse). DO NOT CLICK ON
>> ANY
>> OF THOSE LINKS!
>>
>> The website's author has his own page where he mentions tools he's
>> used:http://www.insideoe.com/resources/tools.htm The links in the
>> "Essential OE Tools" section of this page are safe.
>

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