images in html email not showing

DavidH · Joined: 12 Aug 2007 Posts: 3

More and more users in our organization are getting the red X placeholder
for images in their html email - some emails are showing some of the images
but not all - our signature files contain two images and only one will show
and the other is a red x. It's getting worse - any ideas as to why this is
happening. Thanks.

Archived from group: microsoft>public>outlook>general

K. Orland · Joined: 12 Aug 2007 Posts: 71

You need to provide further details, such as version of Outlook and type of
email account first.

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

"DavidH" wrote:

> More and more users in our organization are getting the red X placeholder
> for images in their html email - some emails are showing some of the images
> but not all - our signature files contain two images and only one will show
> and the other is a red x. It's getting worse - any ideas as to why this is
> happening. Thanks.
>
>
>

DavidH · Joined: 12 Aug 2007 Posts: 3

Outlook 2003, Exchange 2003 both with latest service packs and updates.
Both remote users (pop3,smtp) and those connected directly to the server are
having issues seeing images. Accessing via OWA you can see images fine.

"K. Orland" wrote in message @microsoft.com...
> You need to provide further details, such as version of Outlook and type
> of
> email account first.
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "DavidH" wrote:
>
>> More and more users in our organization are getting the red X placeholder
>> for images in their html email - some emails are showing some of the
>> images
>> but not all - our signature files contain two images and only one will
>> show
>> and the other is a red x. It's getting worse - any ideas as to why this
>> is
>> happening. Thanks.
>>
>>
>>

K. Orland · Joined: 12 Aug 2007 Posts: 71

Have you enabled the option to download content from the Internet?

Tools>Options>Security>Change Automatic Download Settings

--
Kathleen Orland - MVP Outlook
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/

"DavidH" wrote:

> Outlook 2003, Exchange 2003 both with latest service packs and updates.
> Both remote users (pop3,smtp) and those connected directly to the server are
> having issues seeing images. Accessing via OWA you can see images fine.
>
>
>
>
>
>
> "K. Orland" wrote in message
> @microsoft.com...
> > You need to provide further details, such as version of Outlook and type
> > of
> > email account first.
> >
> > --
> > Kathleen Orland - MVP Outlook
> > Outlook Tips: http://www.outlook-tips.net/
> > http://www.howto-outlook.com/
> >
> >
> >
> > "DavidH" wrote:
> >
> >> More and more users in our organization are getting the red X placeholder
> >> for images in their html email - some emails are showing some of the
> >> images
> >> but not all - our signature files contain two images and only one will
> >> show
> >> and the other is a red x. It's getting worse - any ideas as to why this
> >> is
> >> happening. Thanks.
> >>
> >>
> >>
>
>
>

DavidH · Joined: 12 Aug 2007 Posts: 3

It would normally prompt me to download pictures, I just changed it to not
prompt, and still no pictures. - some are showing and some aren't, that's
the odd thing. There are two images in my signature file, one will show the
other won't, both show up when viewed in OWA.

"K. Orland" wrote in message @microsoft.com...
> Have you enabled the option to download content from the Internet?
>
> Tools>Options>Security>Change Automatic Download Settings
>
> --
> Kathleen Orland - MVP Outlook
> Outlook Tips: http://www.outlook-tips.net/
> http://www.howto-outlook.com/
>
>
>
> "DavidH" wrote:
>
>> Outlook 2003, Exchange 2003 both with latest service packs and updates.
>> Both remote users (pop3,smtp) and those connected directly to the server
>> are
>> having issues seeing images. Accessing via OWA you can see images fine.
>>
>>
>>
>>
>>
>>
>> "K. Orland" wrote in message
>> @microsoft.com...
>> > You need to provide further details, such as version of Outlook and
>> > type
>> > of
>> > email account first.
>> >
>> > --
>> > Kathleen Orland - MVP Outlook
>> > Outlook Tips: http://www.outlook-tips.net/
>> > http://www.howto-outlook.com/
>> >
>> >
>> >
>> > "DavidH" wrote:
>> >
>> >> More and more users in our organization are getting the red X
>> >> placeholder
>> >> for images in their html email - some emails are showing some of the
>> >> images
>> >> but not all - our signature files contain two images and only one will
>> >> show
>> >> and the other is a red x. It's getting worse - any ideas as to why
>> >> this
>> >> is
>> >> happening. Thanks.
>> >>
>> >>
>> >>
>>
>>
>>

David Macreavy · Joined: 27 Feb 2008 Posts: 2

I don't have an answer, unfortunately, but I'm having a broadly similar problem (at least, I think so).

Having said that, I'm not part of an organisation and most of the messages I receive that contain graphics come from commercial major companies. For some reason, most of these have started showing the red-crossed place-holders where graphics should be (although, bizarrely, some messages still show graphics correctly). This has only started happening over the last few days and I'm not aware of any changes I have made to the system that could have produced this result.

This problem has started happening even for companies where I had previously received e-mail graphics with no problems and even if the sender is on the "Safe Senders" or "Trusted Zones" list. If the system has shown a message saying that pictures have not been downloaded for my protection, clicking the "Download them anyway" button has failed to produce the missing graphics.

I've tried temporarily disabling my firewall, anti-virus and anti-spam software, as well as changing the security settings in Outlook to "Download pictures". Nothing has worked.

I am also using Outlook 2003, but not Exchange Server. I just have a straight DSL connection through the telephone line to my ISP, from where I collect my e-mail (POP3). I don't know whether it's also affecting outgoing mail, as I don't send out much containing graphics.

In case you need to know, my OS is Windows XP Professional (SP2), browser is Firefox 2 and firewall etc. is Kaspersky Internet Security 7.

I shall be very grateful for any guidance you can give, because I currently have no idea whether this problem has been caused by Outlook, Windows, Firefox, Kaspersky, my ISP or something else!

David Macreavy · Joined: 27 Feb 2008 Posts: 2

Sorry, I've realised there's a mistake in the message I've just posted.

I thought that some e-mail messages with graphics were getting through properly. They're not - the things I thought were normal graphics look as though they are, in fact, fancy headers, so perhaps they are handled differently.

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