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outlook address book does not see contacts folder

 
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Richard



Joined: 12 Aug 2007
Posts: 20

PostPosted: Fri Jan 18, 2008 11:46 am    Post subject: outlook address book does not see contacts folder Reply with quote

None of my contacts appear in the address book.
Windows Vista Business running Outlook 2007.
I used Windows Easy Transfer to transfer my Outlook information from a
computer with Windows XP Pro and Outlook XP.

When I right-click "Contacts" and examine Properties | Outlook Address Book
the option to "Show this folder as an e-mail Address Book is dimmed.

In Tools | Account Settings | Address Book the "Outlook Address Book"
appears but cannot be removed ("Remove" is dimmed).

Any attempt to add a new additional address book of type Outlook Address
Book yields the message "This account or directory type already exists and
cannot be specified twice"

I mention the above because they are the results of my attempting to follow
directions suggested here and on Microsoft's official help site.
Thanks, Richard

Archived from group: microsoft>public>outlook>contacts
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Russ Valentine [MVP-Outlo



Joined: 12 Aug 2007
Posts: 558

PostPosted: Fri Jan 18, 2008 3:52 pm    Post subject: Re: outlook address book does not see contacts folder Reply with quote

You will find this answer posted here many times.
You should never use WET with Outlook. It does not work. It creates a
corrupt profile to which you cannot add the address book service. Create a
new profile from scratch and then use the directions posted here to add and
configure the Outlook Address Book.
--
Russ Valentine
[MVP-Outlook]
"Richard" wrote in message @microsoft.com...
> None of my contacts appear in the address book.
> Windows Vista Business running Outlook 2007.
> I used Windows Easy Transfer to transfer my Outlook information from a
> computer with Windows XP Pro and Outlook XP.
>
> When I right-click "Contacts" and examine Properties | Outlook Address
> Book
> the option to "Show this folder as an e-mail Address Book is dimmed.
>
> In Tools | Account Settings | Address Book the "Outlook Address Book"
> appears but cannot be removed ("Remove" is dimmed).
>
> Any attempt to add a new additional address book of type Outlook Address
> Book yields the message "This account or directory type already exists and
> cannot be specified twice"
>
> I mention the above because they are the results of my attempting to
> follow
> directions suggested here and on Microsoft's official help site.
> Thanks, Richard
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Richard



Joined: 12 Aug 2007
Posts: 20

PostPosted: Fri Jan 18, 2008 2:53 pm    Post subject: Re: outlook address book does not see contacts folder Reply with quote

Thank you. This works.

"Russ Valentine [MVP-Outlook]" wrote:

> You will find this answer posted here many times.
> You should never use WET with Outlook. It does not work. It creates a
> corrupt profile to which you cannot add the address book service. Create a
> new profile from scratch and then use the directions posted here to add and
> configure the Outlook Address Book.
> --
> Russ Valentine
> [MVP-Outlook]
> "Richard" wrote in message
> @microsoft.com...
> > None of my contacts appear in the address book.
> > Windows Vista Business running Outlook 2007.
> > I used Windows Easy Transfer to transfer my Outlook information from a
> > computer with Windows XP Pro and Outlook XP.
> >
> > When I right-click "Contacts" and examine Properties | Outlook Address
> > Book
> > the option to "Show this folder as an e-mail Address Book is dimmed.
> >
> > In Tools | Account Settings | Address Book the "Outlook Address Book"
> > appears but cannot be removed ("Remove" is dimmed).
> >
> > Any attempt to add a new additional address book of type Outlook Address
> > Book yields the message "This account or directory type already exists and
> > cannot be specified twice"
> >
> > I mention the above because they are the results of my attempting to
> > follow
> > directions suggested here and on Microsoft's official help site.
> > Thanks, Richard
>

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