We are using Clear Quest as a defect tracker in our project.

The project has two groups, servicing company group and client group. I
belong to the servicing company group.

If any user belonging to any of the 2 group modifies anything in CQ all
members will get a notification mail. (This is by using Email rule creation
and configuring the user ids)

Client is using different SMTP server. And servicing company is using a
different SMTP server.



The problem is that if a member of the Client group makes any modifications
then all members (both the servicing group and the client group) configured
in the Email rule are receiving the mails. But if a member of the servicing
group makes any modifications to the records then the Client members are
receiving notification mails but not the servicing group.



Can anybody think of a possible reason for this?

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