Why Am I Not Getting Expected Emails from Specific Senders in My Outlook?


My Outlook 2010 is running absolutely fine. I am sending and receiving emails from everyone in my organization, but from a specific person of the office, I am not getting emails. What could be the problem? Can it be solved?

The problem is complex and technicians may suggest you contact the ISP provider. Before you make contact with the ISP provider, below are some key things you can do to troubleshoot the issue.

Check Your Junk Mail

It is seen that many times Outlook recognizes an email suspicious and send all emails from the particular email to the junk mail folder. So, the foremost step you have to take is to check the junk mail folder. If the particular sender emails are in the spam folder, you have to send them to your inbox.

Ensure about Integration with Virus Scanner

Sometimes the problem may arise because of an anti-spam or a virus scanner. You can confirm whether the problem is associated with the scanner or not. For this, disabled the scanner for some time and ask the sender to send you emails. If you receive emails from the particular sender, it is an indication that the problem is associated with the virus scanner.

In case, you have installed a third party app, check its documentation to know how the scanner considers email spam. Disable the app for some time to evaluate whether the problem is associated with it.

Ensure Email Receiving on Phones or Other Systems

If the same account is configured in more than one device, you will have to confirm the particular email messages are receiving by those devices. The access you account in these devices. If particular sender emails are received in other devices, the problem is associated with your profile. All you need to create a new profile. Moreover, if you are using a POP3 account, enable ‘leave a copy on the server’ option to collect emails in your all devices.

Check All the Sub-Folders

If you have set multiple rules, it may possible that emails from a particular sender are moving to a different folder or deleting. You can disable all the rules to confirm whether the problem is associated with these rules. If yes, you will have to be careful of setting rules next time.

Check Mailbox on Web

When you are all sure that nothing on the system interrupting Outlook to send and receive emails, it is time to evaluate the mailbox on the web. Those, using Exchange account, they can access Outlook on the web to check emails availability to the mailbox.

Those using a POP3 email account and receiving emails from a particular sender on the web-based mail account, the problem can be corrupted Outlook profile or synchronization issues. Check the spam folder. If the following emails are in a junk folder, it can restrict downloading of these emails in your desktop based Outlook. Fix the problem with the help of mail filter settings.

Check NDR Mail

This time, the sender will confirm the mail address. It is possible that the mail address entered by the sender is wrong. In this case, the email will bounce back and non-delivery report will be received by the sender. Check the email. It may give you clue of failed message delivery.

mailbox full clue indicates that the sender mailbox has no space to receive new messages.

The NDR can carry the message of the wrong recipient address.

It may possible that the sending mail server is in the blacklist. Your admin can help you.

A network error message can come.

Note- The NDR message can be received at your junk folder, inbox or deleted item folder.

Review Your Outbox

If a message is large in size, the server timeout can keep the message on hold in the outbox. Another reason could be any problem with SMTP authentication or outgoing mail server.

Contact ISP Server

If the above-mentioned solutions fail to help you out, the problem may be associated with the mail server. Contact your internet service provider to know the exact cause of the problem and how to fix it.

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